topic Re: Display driver randomly dies using skype, java apps and chrome. (Windows 10) in Graphics

Display driver randomly dies using skype, java apps and chrome. (Windows 10)

MMill15 — Sat, 23 Apr 2016 22:47:11 GMT

Like the title suggests, i've been having issues with the my 4600HD (CPU 4710HQ) drivers lately, seems to happen if i task it with more than one thing that i cant force the computer to run on my GeForce GTX870M via the nVidia control panel, usually when running skype/chrome or the popular java-based videogame "Minecraft" at the same time (never all three, just one of the two at once) - these three are programs that my computer simply point blank, refuses to use the superior card for.

Most recently it happened while having a skype call with a friend from Ireland; about 25 mins in, i get a warning that says "Intel display driver for windows 8 has stopped working and has successfully recovered" , video freezes for 3 seconds and then everything resumes as normal for about another 5 mins, at least i thought it was normal till my laptop locked up and i had to hard restart it by powering it down.

I've also had this happen when running Minecraft and looking at videos on Youtube at the same time, tabbing out of minecraft without pausing the game sometimes causes the gpu to lock up and crash my game.

Unfortunately, if i remove the 4600HD from my system, i no-longer have a path to the display itself for my GeForce card to take to run the display. (i tested this today)

I'm going to attach a dxdiag to this post in the hope that someone can help me identify if its something with the setup in particular, or a driver isnt quite right, because everything else works just fine - only these three programs crash the driver.

Re: Display driver randomly dies using skype, java apps and chrome. (Windows 10)

idata — Tue, 26 Apr 2016 00:24:44 GMT

Hello, tyriaelsoban:

Thank you for contacting the Intel Communities.

Thank you for the information provided on this.

I would like to request the Intel® System Support Utility report to gather the most information on this: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Additionally, it would be great to have this filled out, to gather up some other facts about this scenario: /thread/77761 https://communities.intel.com/thread/77761

Please attach the report file and the chart in your answer.

Intel is currently getting a new driver ready for you guys which is intended to fix this issue, for that reason, all the relevant data that could be related to the source of the issue is important to have.

I look forward to hearing from you.

Regards,

Esteban C

Re: Display driver randomly dies using skype, java apps and chrome. (Windows 10)

idata — Mon, 02 May 2016 22:57:35 GMT

Hello, tyriaelsoban:

I was checking this thread and I would like to know if there is any update regarding the information requested previously.

I look forward to hearing from you.

Regards,

Esteban C

Re: Display driver randomly dies using skype, java apps and chrome. (Windows 10)

MMill15 — Tue, 19 Jul 2016 20:13:53 GMT

My apologies for responding so late, ive been very busy in the last two months and this has not been on the top of my priorities list.

Edit; i have attached the requested system diagnostic.

Re: Display driver randomly dies using skype, java apps and chrome. (Windows 10)

idata — Wed, 20 Jul 2016 18:14:36 GMT

Hi, tyriaelsoban:

I saw that you are currently using the driver 4256, Intel has released some generic drivers and I am positive this error can be removed with these drivers.

The drivers to be used:

15.40.25.4463 // https://downloadcenter.intel.com/download/26079/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496 https://downloadcenter.intel.com/download/26079/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496

Beta 15.40.26.4474 // https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40 https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-

If you have issues installing the drivers, please try this method: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html

Please remove the current drivers before performing this task (steps below)

-Access the device manager (you can use windows start search to find it).

-Look for Display adapters double click on it.

-Right click on your Intel® HD Graphics and hit properties.

-Go to driver tab and hit uninstall.

-Select "Delete the driver software for this device"

Additionally, Nvidia has recently released drivers fro this adapter, should be found here: http://www.nvidia.com/download/driverResults.aspx/105039/en-us http://www.nvidia.com/download/driverResults.aspx/105039/en-us

Hope you can try them out and let us know how it goes.

Regards,

Esteban C

Re: Display driver randomly dies using skype, java apps and chrome. (Windows 10)

idata — Thu, 04 Aug 2016 22:47:20 GMT

Hi, tyriaelsoban :

I would like to double check, were you able to get this solved with the recommendations provided above?

Please let me know.

Regards,

Esteban C

Re: Display driver randomly dies using skype, java apps and chrome. (Windows 10)

idata — Fri, 19 Aug 2016 18:03:42 GMT

Hello, tyriaelsoban:

I was wondering, were you able to get this fixed?

Please let me know 🙂

Regards,

Esteban C

Re: Display driver randomly dies using skype, java apps and chrome. (Windows 10)

MMill15 — Tue, 23 Aug 2016 15:50:15 GMT

I've installed the drivers and ill let you know how it pans out.

With regards to the nvidia gpu drivers - i let them autoupdate for a few months and then wipe them clean for a fresh install every so often, which i did at the end of last month.

Re: Display driver randomly dies using skype, java apps and chrome. (Windows 10)

idata — Thu, 25 Aug 2016 15:08:05 GMT

Hi, tyriaelsoban:

Thank you for the answer provided.

I will keep this thread handy to check your outcome with this matter 🙂

Any further inquiries, please let me know.

Regards,

Esteban C

Re: Display driver randomly dies using skype, java apps and chrome. (Windows 10)

idata — Fri, 02 Sep 2016 12:54:17 GMT

Hi, tyriaelsoban :

I would like to verify how your system has been working, related to the issue you had with Skype.

Please let me know 🙂

Regards,

Esteban C

Re: Display driver randomly dies using skype, java apps and chrome. (Windows 10)

idata — Wed, 14 Sep 2016 13:28:01 GMT

Hello, tyriaelsoban:

Just wanted to double check if you had any additional inquiries about this matter or new doubts.

Regards,

Esteban C