topic Four false non PNP monitors when hypervisor enabled in Graphics

Four false non PNP monitors when hypervisor enabled

idata — Thu, 20 Apr 2017 13:51:36 GMT

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Intel 4th gen hd 4600 will not work with new drivers 4501+ on Windows 10 when Hypervisor is enabled.

Effect: Causes false phantom monitors to show up in device manager and settings.

External monitor isn't detected.

Intel Graphics Control Panel will not open.

General performance issues like lag and frame rate drops.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p>

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Dell 9530 XPS

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

Optimum with NV 750

Make and model of any Displays that are used to see the issue (see note2 below).

LFP = Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in)

LFP = Sharp QHD

EFP = LG HD FHD

How much memory [RAM] in the system (see note2 below).

16GB DDR3

2 GB DDR5 VRAM

Provide any other hardware needed to replicate the issue.

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

HDMI

Hypervisor enabled

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Re: Four false non PNP monitors when hypervisor enabled

idata — Thu, 20 Apr 2017 21:32:53 GMT

Hello riksterinto,

Thank you for contacting Intel Communities.

In this case, as Ronald_Intel mentioned in /message/468783# 468783 this post, we recommend to keep using the original thread that was opened for this issue:

/thread/110642 False multiple monitors with intel drivers

Once new information/updates are available, the thread above will be updated.

Best Regards,

Re: Four false non PNP monitors when hypervisor enabled

idata — Fri, 21 Apr 2017 12:30:57 GMT

Thanks. Was concerned nobody was looking at the other one since there had been no updates for about a week and it had been marked answered.

Re: Four false non PNP monitors when hypervisor enabled

idata — Fri, 21 Apr 2017 17:52:05 GMT

Hi riksterinto,

You are welcome.

I just checked the thread and it is marked as "Not Answered", and the last update was posted yesterday by Ronald_Intel.

Be sure that the thread in question is being checked.

Please don't hesitate in contacting us back if you need further assistance.

Regards,