topic Intel HD Graphics 4000 latest version (cannot install) in Graphics

Intel HD Graphics 4000 latest version (cannot install)

BGian2 — Mon, 09 Jun 2014 06:20:47 GMT

I spent the past 20 minutes trying to install the newest version of graphics driver and for some reason I keep getting this message:

The driver being installed is not validated for the computer. Please obtain the appropriate driver from the computer manufacturer.

Information:

Intel(R) HD Graphics 4000

Driver Version: 8.15.10.2618

Operating System: Windows 7 Service Pack 1 (6.1.7601)

DirectX Version: 11.0

Processor: Intel64 Family 6 Model 58

Video BIOS: 2130.1

If someone can help, please do so. My laptop has been blanking out every few hours with this message popping up:

Display Driver stopped running and has successfully recovered.

Twice it did not even recover and I had to do a force shut down.

Re: Intel HD Graphics 4000 latest version (cannot install)

Kevin_M_Intel — Tue, 10 Jun 2014 13:29:13 GMT

Hello azulura,

I am sorry you are having problems with the driver installation but let me help you.

I noticed you are trying to install the version 2618 but that is a very old version. You can get the latest version for your graphics controller at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=23885 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=23885

Please check the information in the following link for the installation of it:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

Kevin M

Re: Intel HD Graphics 4000 latest version (cannot install)

BGian2 — Tue, 10 Jun 2014 22:20:04 GMT

So I followed the steps for the manual installation and afterwards, I got this message:

The best driver software for your device is already installed.

Windows has determined the driver software for your device is up to date.

Does that mean the "Display Driver Intel HD Graphics Driver has stopped running and has successfully recovered..." is a different problem and require something else?

Re: Intel HD Graphics 4000 latest version (cannot install)

Kevin_M_Intel — Wed, 11 Jun 2014 19:43:07 GMT

That message means that the Operating System thinks you already have the latest driver installed which is not correct. I recommend you to contacting your Computer Manufacture for them to help you providing special drivers that your system can accept and work fine.

Re: Intel HD Graphics 4000 latest version (cannot install)

BGian2 — Thu, 12 Jun 2014 02:05:02 GMT

How do I go about in contacting them and what should I say? Is there a number somewhere that I can contact them directly?

Re: Intel HD Graphics 4000 latest version (cannot install)

Kevin_M_Intel — Mon, 16 Jun 2014 14:52:09 GMT

Well it depends on who your Computer Manufacture is (computer Brand). Here you have a link with contact information for most common Computer Manufactures:

http://www.intel.com/support/oems.htm http://www.intel.com/support/oems.htm