topic Re: IntelCpHDCPSvc.exe stops working every time I boot up in Graphics

IntelCpHDCPSvc.exe stops working every time I boot up

JJohn36 — Fri, 08 Jul 2016 13:03:54 GMT

Whenever I boot my Dell XPS 15 9550 laptop, I receive the following error:

=====================================================================

Faulting application name: IntelCpHDCPSvc.exe, version: 1.0.0.1, time stamp: 0x572a4b65

Faulting module name: ntdll.dll, version: 10.0.10586.306, time stamp: 0x571af2eb

Exception code: 0xc0000005

Fault offset: 0x000000000002fe34

Faulting process id: 0xadc

Faulting application start time: 0x01d1d5adb2768847

Faulting application path: C:\WINDOWS\system32\IntelCpHDCPSvc.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: fb958e23-7617-428c-804e-ed3556b0189d

Faulting package full name:

=====================================================================

I recently installed the latest driver update from Dell for the Intel HD Graphics 530/P530 chip on my system. This error has been occurring ever since then. The update I installed was for v20.19.15.4454. Any ideas on what might be the problem?

Thanks,

JohnD

Re: IntelCpHDCPSvc.exe stops working every time I boot up

idata — Tue, 12 Jul 2016 18:46:38 GMT

Hello, johnptd:

Please try uninstalling current driver version installed, use this method;

Open the Device Manager.
Find the Intel Graphics Driver.
Right click Intel Graphics Driver and select Uninstall.
Select the check box Delete the driver software for this device.
Reboot the computer after uninstall process has finished.

Once done try with this version https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88… and use this method for the installation http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 &... .

Regards,

Amy.

Re: IntelCpHDCPSvc.exe stops working every time I boot up

JJohn36 — Wed, 13 Jul 2016 06:26:47 GMT

Hi Amy,

I have a couple of questions:

1. I am a little confused as to the driver version you indicated that I should download. My current version from Dell is 20.19.15.4454. You pointed to a 15.40.xx.xxxx series of drivers unless I went to the wrong place but according to the specs it seems to be the correct spot. I have a Windows 10 64-bit system with an Intel i7-6700HQ processor (which is a 6th Gen processor) and the Intel HD 530 Graphics.

2. Should I be using drivers from Dell and not Intel? Does Dell customize these drivers and change the version number?

Thanks,

JohnD

Re: IntelCpHDCPSvc.exe stops working every time I boot up

idata — Mon, 18 Jul 2016 20:04:47 GMT

/thread/104309 johnptd:

1. Yes, that is the correct driver version according to your graphics controller, you can even try with the Beta version https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 Download Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40].

2. Normally, computer manufacturers customize drivers according to each computer model, this could include the driver version but I cannot confirm that since I can only comment on the Intel® HD Graphics version.

Intel uses the following schema to define the driver versions.

See here for more information; http://www.intel.com/content/www/us/en/support/graphics-drivers/000005654.html Understanding The Intel® Graphics Driver Version Number.

Regards,

Amy.

Re: IntelCpHDCPSvc.exe stops working every time I boot up

idata — Thu, 25 Aug 2016 21:06:29 GMT

Hello, johnptd:

I just wanted to double check if the information provided in the last answer provided you with a better overview of the drivers and the meaning for each the numbers in it.

Please let me know.

Regards,

Esteban C

Re: IntelCpHDCPSvc.exe stops working every time I boot up

JJohn36 — Thu, 25 Aug 2016 23:51:55 GMT

Hi Esteban,

I believe you are correct as far as Dell customizing the original Intel driver. I did report this to Dell and hopefully with the next release of the driver this will be fixed. In the meantime what I ended up doing was disabling the service since it appears to refer to protecting digital copyrighted content which is something I don't currently access. So I will wait until a newer driver is released and see if it is fixed.

JohnD

Re: IntelCpHDCPSvc.exe stops working every time I boot up

idata — Mon, 29 Aug 2016 13:37:39 GMT

johnptd, thank you for coming back.

Let's hope that Dell can take care of this matter.

If you need further assistance let us know.

Regards,

Amy.