topic Re: Intel HD 4600 driver cause black screen in Graphics

Intel HD 4600 driver cause black screen

EEdwa61 — Sun, 10 Jul 2016 07:22:10 GMT

So i just upgraded my laptop to windows 10 to find out that everytime i installed intel hd 4600 driver the screen went black but works fine if i uninstal or let it be "microsoft basic adapter display". I also notice that the generic pnp monitor went missing and the display option shows "display device on hdmi". For now im able to control my laptop with my phone since i installed Teamviewer before the screen went black.

Does anyone know how to solve this problem? Tried diffrent ver of drivers and still no luck

Re: Intel HD 4600 driver cause black screen

idata — Tue, 12 Jul 2016 15:06:23 GMT

Hi Edwaed59,

Could you please fill out the information asked on this site, to collect more information about your issue?

/thread/77761 https://communities.intel.com/thread/77761

Regards,

Hellen.

Re: Intel HD 4600 driver cause black screen

EEdwa61 — Tue, 12 Jul 2016 18:41:26 GMT

Description

Provide a detailed description of the issue

Black screen appears everytime the laptop recognize the display adapter to be "intel HD Graphic 4600". but works totally fine if i uninstall and let it be " microsoft basic display adapter" or run in safe mode. i was able to control my laptop since i installed TeamViewer before updating my graphic and i found out that once Intel HD graphic is installed the laptop will not detect its monitor and transfer the display to HDMI instead.@@(as above) when i got into safe mode there is a yellow triangle sign on generic PnP monitor.

tried different version of driver but still facing the same problem, one particular driver (v10.18.10.3621 (A00) June 05, 2014 by dell ) are able to turn on the display after installation but will go black screen after restart

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p>

Always (100%):

Hardware (HW)

Brand and Model of the system.

Dell Inspiron 14 7447

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

Switchable

yes

Make and model of any Displays that are used to see the issue (see note2 below).

LFP= Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in)

the issue just pop up as long as the laptop recognize the display adapter as "intel HD 4600" even with simple windows update

LFP

How much memory [RAM] in the system (<strong style="font-style: inherit; font-size: 13.3333px; font-family...

Re: Intel HD 4600 driver cause black screen

idata — Thu, 14 Jul 2016 00:46:28 GMT

Hi Edward59,

Let's try by installing all updates from Dell*, I have noticed that there is also a new Graphics version on your manufacturer website, please let me know the outcome.

http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-14-7447-laptop/drivers/simple?autoscan=true http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-14-7447-laptop/drivers/simple?autoscan=true

Regards,

Hellen.

Re: Intel HD 4600 driver cause black screen

EEdwa61 — Thu, 14 Jul 2016 15:00:03 GMT

Done, and yes the screen is still black. one thing i noticed whenever i installed Intel Hd Graphic first then proceed to nvidia's, it will suddenly restart and windows unable to boot properly (had to reinstall windows for this) but if i install nvidia first then intel's the installation will go well but the black screen problem is still here.

Re: Intel HD 4600 driver cause black screen

idata — Mon, 18 Jul 2016 18:39:59 GMT

Hi Edward59,

Did you already try setting extended or clone mode through Windows® or Intel control panel?

On Windows® you can press Windows Key + P

Regards,

Hellen.

Re: Intel HD 4600 driver cause black screen

EEdwa61 — Mon, 18 Jul 2016 18:43:16 GMT

yes i tried both method and doesn't work, intel control panel does not seem to recognize my laptop monitor

Re: Intel HD 4600 driver cause black screen

idata — Thu, 21 Jul 2016 18:01:01 GMT

Hi Edward59,

From this point it seems that your controller is disconnecting the onboard display by default, I can suggest you a BIOS update I noticed that you are using A00 version, and the latest version form you manufacturer is A07. You could try it and see if it works. http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-14-7447-laptop/drivers?autoscan=true http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-14-7447-laptop/drivers?autoscan=true

Regards,

Hellen.

Re: Intel HD 4600 driver cause black screen

EEdwa61 — Thu, 21 Jul 2016 19:08:40 GMT

doesnt seem to work, still facing the same problem

Re: Intel HD 4600 driver cause black screen

EEdwa61 — Thu, 21 Jul 2016 19:09:22 GMT

is there any possible hardware faulty ?

Re: Intel HD 4600 driver cause black screen

idata — Tue, 26 Jul 2016 13:22:22 GMT

Hi Edward59,

Yes, it is possible, but let's try with our latest generic Graphics driver:

How to manually install an Intel® Graphics Driver for Windows® 10

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html

Intel® Beta Graphics Driver for Windows® 10

https://downloadcenter.intel.com/download/26079/ https://downloadcenter.intel.com/download/26079/

Please let me know the outcome.

If it doesn't help you, from this point I recommend you to contact Dell* directly and tell them the issue you are getting and the troubleshooting we have done.

What we have done:

Installing all updates from Dell*
Setting extended or clone mode through Windows® and Intel® Control Panel
BIOS update
Installing our latest generic driver.

Regards,

Hellen.

Re: Intel HD 4600 driver cause black screen

idata — Thu, 11 Aug 2016 20:33:50 GMT

Hi Edward59,

I would like to know if the information provided helps you.

Regards,

Hellen.

Re: Intel HD 4600 driver cause black screen

EEdwa61 — Thu, 11 Aug 2016 20:52:02 GMT

Hi, sorry for being inactive lately. i was quite busy and completely forget about this post.

the solution you provided did NOT solve the issue, however,i called dell and had them fixed it and is now running fine. they mention something about the LCD connector(?) issue and is common problem for this model. Hope this helps those who have the same problem

Really appreciate your effort Intel. Thanks!

Re: Intel HD 4600 driver cause black screen

idata — Fri, 12 Aug 2016 16:11:08 GMT

Hi Edwars59,

Great to know that you could fix it, If there is anything else you need, do not hesitate to contact us back.

Regards,

Hellen.