topic Re: HD Graphics 3000 and Windows 8.1 - no performance and Lync is not starting on Ver. 3517 in Graphics

HD Graphics 3000 and Windows 8.1 - no performance and Lync is not starting on Ver. 3517

AFisc2 — Thu, 12 Jun 2014 19:04:03 GMT

Dear Intel Community,

I am slowly getting desperate, maybe someone here can help me...

since I have upgraded my Lenovo T420s to Windows 8.1 my graphics performance is pretty bad. It is not noticeable in normal desktop mode but in some situations the problem gets visible: scrolling in Internet Explorer or Flash content is slightly stuttering and even worse: HD video conferences on all clients I have installed (Microsoft Lync 2013, Cisco Jabber, Acano Client) is almost unusable. It works for about one minute and then my CPU usage goes to 100%,

I then tried to upgrade the driver from 3347 to recent 3517 and since then my Lync 2013 client doesn't start at all - it stucks at "starting". After a quick search I found that others have the same issue with this driver version: http://social.technet.microsoft.com/Forums/lync/en-US/e8268935-e97c-4033-9a2e-02734b4390bf/lync-2013-client-on-windows-81-stuck-at-starting?forum=ocsclients Lync 2013 Client on Windows 8.1 stuck at "starting"

In the meanwhile I reinstalled Windows 8.1 from scratch but both problems remain. To be clear, it worked wonderfully on Windows 8.

I am working in the video conference business and need to make HD video calls every day from my laptop, help would be much appreciated!

Best regards

Alex

Re: HD Graphics 3000 and Windows 8.1 - no performance and Lync is not starting on Ver. 3517

Silvia_L_Intel1 — Fri, 13 Jun 2014 17:58:48 GMT

Hello Alex, I am sorry to hear you are having problems with your system and the graphics driver V3517.

Would you please check the following URL? It Include possible steps and graphics report generated within graphics control panel http://www.intel.com/support/graphics/sb/cs-009476.htm Graphics — Intel® Graphics Driver Report

I would need this information in order to send it to the engineering team.

Could you please check if Microsoft Lync works without installing Intel graphic drivers?

Re: HD Graphics 3000 and Windows 8.1 - no performance and Lync is not starting on Ver. 3517

AFisc2 — Tue, 17 Jun 2014 13:07:01 GMT

Hi Sylvia,

thanks for driving this issue to the developer. Lync works without installing intel graphic drivers and also with version 3347 installed. Just the recent 3517 is causing problems.

Not sure how to attach files others than pictures and movies, so please your requested reports here: (I made it with both driver versions)

https://dl.dropboxusercontent.com/u/6212412/sysinfo_3347.txt https://dl.dropboxusercontent.com/u/6212412/sysinfo_3347.txt

https://dl.dropboxusercontent.com/u/6212412/sysinfo-3517.txt https://dl.dropboxusercontent.com/u/6212412/sysinfo-3517.txt

Best regards,

Alex

Re: HD Graphics 3000 and Windows 8.1 - no performance and Lync is not starting on Ver. 3517

Silvia_L_Intel1 — Wed, 18 Jun 2014 15:07:07 GMT

Alex, I was not able to open the documents attached to your reply.

Could you try to copy/paste the information?

When you choose the reply option, there is an option named "Use advanced editor" option on top of the box. If you click on it, you will be able to attach a document.

Would you please try this and send me the information.

Thanks a lot

Re: HD Graphics 3000 and Windows 8.1 - no performance and Lync is not starting on Ver. 3517

AFisc2 — Mon, 23 Jun 2014 10:30:32 GMT

Hi Sylvia,

aah, I got it please find the documents attached.

Best regards,

Alex

Re: HD Graphics 3000 and Windows 8.1 - no performance and Lync is not starting on Ver. 3517

Silvia_L_Intel1 — Tue, 24 Jun 2014 19:32:02 GMT

Alex, thanks for the information.

I was trying to find a previous graphics driver version for you to test but it is not available any more.

Then, I looked at Lenovo's website for a graphics driver and I found only the Monitor INF file.

If for any chance you have the original CD that came with your laptop, you can try to install the drivers from there and check if the behavior persists.

In the mean time, I'm going to check with the Graphics team if they have heard or noticed this problem when using these drivers versions.

Re: HD Graphics 3000 and Windows 8.1 - no performance and Lync is not starting on Ver. 3517

AFisc2 — Sun, 29 Jun 2014 10:44:11 GMT

Hi Sylvia,

there are no drivers for Windows 8.1 on the original CD so I just can choose between 3347 (bad performance) and 3517 (Lync is not starting).

Hopefully the Graphics team is able to fix the problem in the next version...

Re: HD Graphics 3000 and Windows 8.1 - no performance and Lync is not starting on Ver. 3517

Silvia_L_Intel1 — Tue, 01 Jul 2014 20:47:02 GMT

Alex, have you requested Windows 8.1 graphic drivers to Lenovo?

Re: HD Graphics 3000 and Windows 8.1 - no performance and Lync is not starting on Ver. 3517

FAnge — Wed, 30 Jul 2014 13:17:47 GMT

The same occurred with me. Win 8.1 and Lync working fine before Intel's update.

Intel(R) HD Graphics 3000

Report Date: 7/30/2014

Report Time[hh:mm:ss]: 10:11:34

Driver Version: 9.17.10.3517

Operating System: Microsoft Windows 8.1 Pro(6.3.9600)

Default Language: Portuguese (Brazil)

DirectX* Version: 11.0

Physical Memory: 16278 MB

Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz

Processor Speed: 2195 MHz

Vendor ID: 8086

Device ID: 0116

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 3000

Video BIOS: 2104.0

Current Graphics Mode: 1920 by 1080

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 2,2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 13,39 inches

Vertical: 07,48 inches

Monitor Supported Modes:

1920 by 1080 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 06 AF ED 17 00 00 00 00

00 14 01 04 90 22 13 78 02 21 35 AD 50 37 AA 24

11 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 78 37 80 AE 70 38 32 40 3C 30

AA 00 58 C1 10 00 00 1A 78 37 80 AE 70 38 32 40

3C 30 AA 00 58 C1 10 00 00 1A 00 00 00 FE 00 4B

59 59 56 4B 80 42 31 35 36 48 57 31 00 00 00 00

00 00 81 02 9B 01 01 00 00 02 01 0A 20 20 00 01

* Other names and brands are the property of their respective owners. *

Re: HD Graphics 3000 and Windows 8.1 - no performance and Lync is not starting on Ver. 3517

FAnge — Wed, 30 Jul 2014 13:43:40 GMT

I got a solution.

The Intel was my external monitor (Dell XPS) and Nvidia was my primary.

After I also update NVidia, everything works fine.

Re: HD Graphics 3000 and Windows 8.1 - no performance and Lync is not starting on Ver. 3517

Silvia_L_Intel1 — Thu, 31 Jul 2014 19:01:01 GMT

@Angelieri, thanks a lot for the information.

@A_lex, could you please check Angelieri's feedback and let it me know if it works for you?

Re: HD Graphics 3000 and Windows 8.1 - no performance and Lync is not starting on Ver. 3517

AFisc2 — Wed, 06 Aug 2014 07:41:12 GMT

Hi Sylvia,

I am using a 3-Screen setup where the middle screen is connected to the Intel Graphics and the both other screens are connected to the nvidia. The internal laptop monitor isn't used at all when docked. I also have the newest nvidia driver installed. This doesn't help, unfortunately.

But even when I am using the laptop non-docked (so just the internal monitor is active and the nvidia card "sleeps") I have the same issue.

I found another workaround: When I force Lync to always use the nvidia graphics, it is starting. But this drains much battery. At the moment I downgraded the Intel driver to .3347 which gives a bad performance but at least everything is working.

Sylvia, do you have any idea when a new driver will be released? Is it rather 4 weeks or rather 4 months? Just to get a bit of a feeling.

Thanks in advance!

Re: HD Graphics 3000 and Windows 8.1 - no performance and Lync is not starting on Ver. 3517

Silvia_L_Intel1 — Thu, 07 Aug 2014 18:52:12 GMT

I'm not sure when they are going to release new drivers for the HD 3000. I'm going to check if there is any information about that.

Re: HD Graphics 3000 and Windows 8.1 - no performance and Lync is not starting on Ver. 3517

Silvia_L_Intel1 — Thu, 30 Oct 2014 13:40:09 GMT

Guys, I just received the confirmation from the engineering team saying that we have no current plans to release another graphics driver for the

"Sandybridge" HD Graphics 3000/2000 series.

I suggest you to make sure to get all the latest drivers for all the devices you are using, and the latest Operating System updates.