topic Re: Intel HD 630 cannot detect second monitor with latest driver in Graphics

Intel HD 630 cannot detect second monitor with latest driver

idata — Sat, 22 Apr 2017 00:17:57 GMT

I am using Intel HD630 card with Nvidia 1060. I can't detect the second monitor with the intel card on HDMI.

I am on Window 10 and already update to latest driver for Intel card.

Please advise

David

Re: Intel HD 630 cannot detect second monitor with latest driver

idata — Mon, 24 Apr 2017 23:46:45 GMT

Hello chanyk22,

I understand that after installing latest graphics driver the second monitor is not being detected.

Let me apologize for any inconvenience this issue may be causing to you.

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Please also attach the Intel Graphics Driver Report. This link will show you how to generate it http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html

Are you using a HDMI to HDMI cable?

What is the behavior of the computer when you connect the second monitor?

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

Regards,

Fred

Re: Intel HD 630 cannot detect second monitor with latest driver

idata — Mon, 01 May 2017 18:46:12 GMT

Hello chanyk22,

I was wondering if you still need assistance regarding the issue you are having with the second monitor. If you still need assistance just let me know.

Regards,

Fred

Re: Intel HD 630 cannot detect second monitor with latest driver

idata — Tue, 02 May 2017 04:30:02 GMT

Fred

My problem has not solved. I have enclosed a screen captured. It is in Extended Mode on HDMI, You can see that I could not see the second monitor

Thanks for your attention

David

Re: Intel HD 630 cannot detect second monitor with latest driver

idata — Tue, 02 May 2017 19:12:33 GMT

Hello chanyk22,

Thanks for the information you sent to me.

I would like you to try installing different version of the graphics driver. Please download the graphics driver that is on this link http://download.msi.com/nb_drivers/vga/win64(21.20.16.4534).zip http://download.msi.com/nb_drivers/vga/win64(21.20.16.4534).zip

As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the driver I provided.

Are you using HDMI to HDMI cable?

Regards,

Fred

Re: Intel HD 630 cannot detect second monitor with latest driver

idata — Tue, 09 May 2017 06:31:48 GMT

Fred

Sorry for the delay. I have installed the driver that you provided. I am using the HDMI cable. I am using the windows magnifier. It works in single monitor but in this mode.

David

Re: Intel HD 630 cannot detect second monitor with latest driver

idata — Tue, 09 May 2017 23:34:28 GMT

Hello chanyk22,

I would like to get the Intel Graphics Driver Report. This link will show you how to generate it http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html

Please run the report with the HDMI monitor plugged in.

Regards,

Fred

Re: Intel HD 630 cannot detect second monitor with latest driver

idata — Wed, 10 May 2017 01:21:22 GMT

Fred

This is the report

David

Re: Intel HD 630 cannot detect second monitor with latest driver

idata — Wed, 10 May 2017 18:22:30 GMT

Hello chanyk22,

Thanks for the information you sent to me.

There is newer version of the graphics driver that was recently posted on our website, and I would like you to try installing that one. Since your computer comes with two video cards the graphics drivers need to be installed in a specific order.

I would like you to uninstall our graphics driver first. On the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics 630 -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, but do not restart the computer yet.

Please uninstall also nVidia graphics driver. Under Display Adapters category double click on NVIDIA GeForce GTX 1060 -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, and then restart the computer.

Download our graphics driver from this link https://downloadmirror.intel.com/26772/eng/win64_154518.4664.zip https://downloadmirror.intel.com/26772/eng/win64_154518.4664.zip

Install our graphics driver first using the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

Restart the computer, and then reinstall NVIDIA driver from this link http://download.msi.com/nb_drivers/vga/Win10_x64_HDA(375.63)-1014629-01.zip http://download.msi.com/nb_drivers/vga/Win10_x64_HDA(375.63)-1014629-01.zip

Test the system, and let me know if issue persists or not.

Regards,

Fred

Re: Intel HD 630 cannot detect second monitor with latest driver

MFenn — Mon, 15 May 2017 00:45:03 GMT

I'm having this same problem. I tried installing the drivers as you said, but my second monitor is still not working. Also, when I go into the intel control panel, displays, and try to enable multiple monitors it says the program has stopped working and shuts down the control panel.

Re: Intel HD 630 cannot detect second monitor with latest driver

idata — Mon, 15 May 2017 15:42:59 GMT

Hello mefennell,

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

Regards,

Fred

Re: Intel HD 630 cannot detect second monitor with latest driver

idata — Mon, 22 May 2017 22:17:33 GMT

Hello mefennell,

I was wondering if you still need further assistance. In case you still need further assistance just let me know.

Regards,

Fred D.

Re: Intel HD 630 cannot detect second monitor with latest driver

JPach3 — Sun, 02 Jul 2017 15:04:00 GMT

Intel,

I just bought a Avell Titanium G1540 Lite (The same Sager 8950 in US) and I'm having EXACTLY the same problem of chanyk22.

The 2nd monitor shows image, but it doesn't appear on Intel Grapic Control Panel, so I can't customize some things such as image proportion and many others.

Please help me.

Regards,

João

Re: Intel HD 630 cannot detect second monitor with latest driver

idata — Mon, 03 Jul 2017 18:23:09 GMT

Hello ioannis.baptista,

Please run both reports with both monitors connected to the computer.

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

Regards,

Fred D.

Re: Intel HD 630 cannot detect second monitor with latest driver

RonaldM_Intel — Thu, 06 Jul 2017 17:11:30 GMT

Hello everyone,

I think - and this is technically possible - that on your laptops the video output is actually connected to the Nvidia discrete graphics card. To confirm this, open the Nvidia control panel and check if the monitor is detected there.

I am also wondering if you already contacted your computer manufacturer for further advice?

Kindest Regards,

Ronald M.

Re: Intel HD 630 cannot detect second monitor with latest driver

JPach3 — Sat, 08 Jul 2017 11:40:06 GMT

Hello.

The requested files are attached.

Thanks in advance!

João.

Re: Intel HD 630 cannot detect second monitor with latest driver

JPach3 — Sat, 08 Jul 2017 11:51:17 GMT

Hello Ronald,

Thanks for your help.

GeForce is the opposite: it shows my Samsung SmartTV, but not the laptop monitor.

Besides, looks like optimus is not active, HWINFO shows GeForce using 3% of its capacity just using offices apps and emails. In my old laptop, GeForce only got activated when I started a game or heavy 3D app.

Re: Intel HD 630 cannot detect second monitor with latest driver

idata — Thu, 20 Jul 2017 19:35:03 GMT

Hello ioannis.baptista,

Thanks for the information you sent to me.

We recently released newer version of the graphics driver, and I would like you to give it a try. Please download it from this link https://downloadmirror.intel.com/26941/eng/win64.zip https://downloadmirror.intel.com/26941/eng/win64.zip

Please also update NVIDIA* graphics driver from this other link http://www.nvidia.com/download/driverResults.aspx/120489/en-us http://www.nvidia.com/download/driverResults.aspx/120489/en-us

Let me know if issue persists or not.

Regards,

Fred D.

Re: Intel HD 630 cannot detect second monitor with latest driver

JPach3 — Thu, 20 Jul 2017 21:39:07 GMT

Fred,

Just updated all the drivers. The issue persists. Same damn problem.

João

Re: Intel HD 630 cannot detect second monitor with latest driver

idata — Fri, 21 Jul 2017 19:05:59 GMT

Hello ioannis.baptista,

At this point what I can recommend is contacting the laptop manufacturer so they can provide more advanced troubleshooting steps for this issue. This link will give you their contact information https://avell.com/contato/ https://avell.com/contato/

Regards,

Fred D.