Intel 530 hd graphics custom resolution exceeds the maximum capacity

kv2 — Mon, 07 Mar 2016 16:47:37 GMT

Hello,

I have an MSI apache GE62 QC with an external monitor BenQ XL2411. Im trying to run resolution at 1920x1080 - 144hz and i m getting this error " graphic custom resolution exceeds the mexmium capacity".

The cables that i currently use is http://www.icidu.com/media/productdownloads/V-707479/images/V-707479%20Display%20Port%20Adapter%20DP%20F%20Mini%20DP%20M%20F2.jpg http://www.icidu.com/media/productdownloads/V-707479/images/V-707479%20Display%20Port%20Adapter%20DP%20F%20Mini%20DP%20M… and

http://g-ecx.images-amazon.com/images/G/01/aplusautomation/vendorimages/11417086-50f6-414c-b08a-5dd9e7ce0038._CB344424234__SR285,285_.jpg http://g-ecx.images-amazon.com/images/G/01/aplusautomation/vendorimages/11417086-50f6-414c-b08a-5dd9e7ce0038._CB34442423… .

Note that all my drivers are up to date. My general information regarding the screen resolution support are:

Intel(R) HD Graphics 530

Report Date: Monday, March 7, 2016

Report Time [hh:mm:ss]: 3:32:16 PM

Driver Version: 20.19.15.4300

Operating System: Windows* 10 Home(10.0.10240)

Default Language: English (United Kingdom)

Physical Memory: 16294 MB

Vendor ID: 8086

Device ID: 191B

Device Revision: 06

Graphics Output Protocol (GOP) Version: 9.0.1039

Current Resolution: 1920 x 1080

Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz

Processor Speed: 2592 MHz

Processor Graphics in Use: Intel(R) HD Graphics 530

Shader Version: 5.1

OpenGL* Version: 4.4

OpenCL* Version: 2.0

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 12.0

* Devices connected to the Graphics Accelerator *

Active Displays: 1

Inactive Displays: 1

* Built-in Display *

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: Embedded DisplayPort

Device Type: Built-in Display

Maximum Image Size

Horizontal Size: 13.39 inches

Vertical Size: 7.48 inches

Supported Modes

1920 x 1080 (60p Hz)

* Digital Display *

Display Type: Digital

Serial Number: T9F00756SL0

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: DisplayPort

Device Type: Digital Display

Maximum Image Size

Horizontal Size: 20.87 inches

Vertical Size: 11.81 inches

Supported Modes

640 x 480 (60p Hz)

640 x 480 (75p Hz)

640 x 480 (120p Hz)

720 x 400 (70p Hz)

800 x 600 (60p Hz)

800 x 600 (75p Hz)

800 x 600 (120p Hz)

832 x 624 (75p Hz)

1024 x 768 (60p Hz)

1024 x 768 (75p Hz)

1024 x 768 (120p Hz)

1152 x 870 (75p Hz)

1280 x 1024 (60p Hz)

1280 x 1024 (120p Hz)

1280 x 1024 (75p Hz)

1440 x 900 (120p Hz)

1920 x 1080 (120p Hz)

1920 x 1080 (100p Hz)

1920 x 1080 (60p Hz)

1920 x 1080 (144p Hz)

Power Management Support

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 09 D1 31 7F 45 54 00 00

26 19 01 03 80 35 1E 78 2E 9D E1 A6 54 54 9F 26

0D 50 54 A5 6B 80 D1 C0 45 7C 61 7C 81 80 81 BC

95 3C 31 7C 01 01 02 3A 80 18 71 38 2D 40 58 2C

45 00 13 2A 21 00 00 1E 00 00 00 FF 00 54 39 46

30 30 37 35 36 53 4C 30 0A 20 00 00 00 FD 00 38

90 1E A0 21 00 0A 20 20 20 20 20 20 00 00 00 FC

00 42 65 6E 51 20 58 4C 32 34 31 31 5A 0A 01 AB

02 01 04 00 FE 5B 80 A0 70 38 35 40 30 20 35 00

13 2A 21 00 00 1A 86 6F 80 A0 70 38 40 40 30 20

35 00 13 2A 21 00 00 1A FC 7E 80 88 70 38 12 40

18 20 35 00 13 2A 21 00 00 1E 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 C7

* Other names and brands are the property of their respective owners.

could you please tell me how to fix it?

thanks in advance

Re: Intel 530 hd graphics custom resolution exceeds the maximum capacity

IUman — Wed, 09 Mar 2016 17:36:48 GMT

Hello wgtx,

Thank you for joining the Intel communities.

Please try to use straight connection instead of any adapters or converters.

The graphics controller in your computer supports higher resolutions than the one you are trying to achieve, but this depends on the monitor supported resolutions and the limitations set by the computer manufacturer.

You can try the latest Beta driver, you can download it here:

https://downloadcenter.intel.com/download/25749/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?product=88345 Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]

It is also important to mention that we as Intel® provide the hardware to the computer manufacturers and they will design and create their systems with their specifications meaning that they can also set limitations such as the supported resolutions.

Best wishes,

Ivan

Re: Intel 530 hd graphics custom resolution exceeds the maximum capacity

IUman — Wed, 16 Mar 2016 20:02:13 GMT

Hi,

I'm just following on this thread to ask you if the recommendations provided solved your problem or if you need further assistance?

Thanks,

Ivan

topic Re: Intel 530 hd graphics custom resolution exceeds the maximum capacity in Graphics

Intel 530 hd graphics custom resolution exceeds the maximum capacity

Re: Intel 530 hd graphics custom resolution exceeds the maximum capacity

Re: Intel 530 hd graphics custom resolution exceeds the maximum capacity