topic Re: Graphics Driver update error 80070103 in Graphics

Graphics Driver update error 80070103

JTreg1 — Mon, 08 Aug 2016 16:22:17 GMT

I am running Windows 7. "Intel Corporation driver update for Intel(R) HD Graphics 4400" will not update. I keep getting error 80070103. Any ideas how to fix it?

Re: Graphics Driver update error 80070103

idata — Tue, 09 Aug 2016 19:23:50 GMT

Hi jimtreg,

In regards to your error message send me the results of Intel® System Support Utility.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600

How to attach a file:

-Click on reply

-Click Use advanced editor (upper right side)

-Click Attach (lower right hand)

I was not able to get information about the error message 80070103

Regards,

Mike C

Re: Graphics Driver update error 80070103

JTreg1 — Wed, 10 Aug 2016 15:03:21 GMT

I hope this is useful. I can't attach what I see on the screen after the scan. Thank you for trying to help me.

Re: Graphics Driver update error 80070103

JTreg1 — Wed, 10 Aug 2016 15:14:53 GMT

Mike, here is the screens from the Intel scan.

Re: Graphics Driver update error 80070103

KL2 — Wed, 10 Aug 2016 20:23:02 GMT

I ran into the same issue with similar hardware (i5 - 4570s -- HD 4600).

The driver that Microsoft Update is delivering for HD 4400 / HD 4600 (20.19.15.4474) on Windows 7 x64 has no support for Haswell graphics on Windows 7 x64. The .inf file is missing Haswell support for Windows 7, the .cat file is sha256 signed (Win8+) instead of sha1 (Win7).

Here's a screenshot of the driver in the Microsoft Update listings:

And here's the Windows 7 device ID list from the .inf file from the driver package that attempts to be installed:

iBDW* = Broadwell

iCHV* = Pentium / Celeron afaik...

iSKL* = Skylake

In short, that driver shouldn't be delivered by Microsoft Update for Haswell graphics on Windows 7 x64, as it is not compatible with it. I'm not sure why it's there, honestly. In any case, I would just hide the update for now, since your current graphics driver is the latest available from Intel.

Re: Graphics Driver update error 80070103

KL2 — Wed, 10 Aug 2016 20:36:17 GMT

I should have added the screenshots showing which device ID's the driver supplied by Microsoft claims support for:

HD 4400:

HD 4600:

Re: Graphics Driver update error 80070103

JTreg1 — Thu, 11 Aug 2016 02:26:02 GMT

I will hide the update. Thank you it is bugging me anyway.

Re: Graphics Driver update error 80070103

ALane3 — Thu, 11 Aug 2016 11:47:05 GMT

I've had this same problem... Alienware X51 R2 ( DELL) Windows 7 Home Premium 64-Bit. I've hid the update.

Re: Graphics Driver update error 80070103

idata — Fri, 12 Aug 2016 22:01:12 GMT

Hi All,

The latest graphics driver for 4th generation processors is 4414. Intel provides with generic drivers through the website downloadcenter.intel.com. From here you can confirm which the latest version per operating system is.

Drivers & Software

https://downloadcenter.intel.com/ https://downloadcenter.intel.com/

Bear in mind they are generic and might not work on pre-build systems.

Mike C

Re: Graphics Driver update error 80070103

ALane3 — Fri, 12 Aug 2016 22:49:12 GMT

Do we really need this driver update? I don't want to damage my machine. It's pre-built.

Re: Graphics Driver update error 80070103

idata — Mon, 15 Aug 2016 15:55:26 GMT

Hi All,

Microsoft Windows update is giving the wrong information, the latest graphics driver for 4th generation processors is 4414.

Regards,

Mike C

Re: Graphics Driver update error 80070103

ALane3 — Wed, 17 Aug 2016 11:53:43 GMT

I went to my manufacture site and ran a driver check. They have a driver for my system build.

This package provides the driver for Intel HD Graphics and is supported on Alienware Desktop X51 R2 running the following Windows operating ..." data-placement="right" style="box-sizing: border-box; font-weight: 400; line-height: 22px; color: inherit; margin-bottom: 10px; font-size: 18px; display: inline-block;">Intel HD Graphics Driver

This package provides the driver for Intel HD Graphics and is supported on Alienware Desktop X51 R2 running the following Windows operating ...

http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=J3W19 View details

File Name: X51-R2_Video_Driver_J3W19_WN32_10.18.14.4414_A02.EXE

Importance: Recommended

Description: Update Package for Microsoft® Windows® (129.69 MB)

Release Date: 22 Jul 2016

Version: 10.18.14.4414 ,A02

Last Updated: 22 Jul 2016

This file will automatically self-install after downloading. Restart required