topic HD Graphics 630 Win 10 Display Issue in Graphics

HD Graphics 630 Win 10 Display Issue

idata — Fri, 19 May 2017 13:20:47 GMT

Driver version 21-20-16-4550 date 11/11/2016

The start menu is scaled way down on the program list. In the settings menu, when you click "home" it doesn't clear the old menu, just overlays the new on top of the old. No system menus allow scrolling. The scroll bar moves, but the content inside doesn't like the panel isn't being refreshed.

Updated drivers from Lenovo webiste did not help. Installed Intel driver update utility and it just shows a blank white screen.

Please advise on how to fix this issue.

Thanks

Re: HD Graphics 630 Win 10 Display Issue

idata — Fri, 19 May 2017 13:35:12 GMT

I have attached the support info requested in the sticky thread

Re: HD Graphics 630 Win 10 Display Issue

idata — Fri, 19 May 2017 21:56:50 GMT

Hello srctech_jason,

I understand you are getting display issues on your Lenovo* laptop.

Let me apologize for any inconvenience this issue may be causing to you.

I would like you to update some of the computer drivers in a specific order.

Please install this driver first, and then restart the computer http://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T470P/20J6/downloads/DS120271 http://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T470P/20J6/downloads/DS120271

Install this other driver, and then restart the computer one more time http://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T470P/20J6/downloads/DS120272 http://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T470P/20J6/downloads/DS120272

Install this other driver, and then restart the computer again http://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T470P/20J6/downloads/DS119147 http://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T470P/20J6/downloads/DS119147

Download this graphics driver https://downloadmirror.intel.com/26772/eng/win64_154518.4664.zip https://downloadmirror.intel.com/26772/eng/win64_154518.4664.zip

As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics 630 -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the graphics driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

Let me know if issue persists or not.

Regards,

Fred D.

Re: HD Graphics 630 Win 10 Display Issue

idata — Fri, 26 May 2017 18:40:47 GMT

Hello srctech_jason,

I was wondering if you still need assistance regarding the display issue you are having in your computer. In case you need further assistance just let me know.

Regards,

Fred D.

Re: HD Graphics 630 Win 10 Display Issue

idata — Fri, 26 May 2017 19:04:58 GMT

We tried this and it did not resolve the issue. Lenovo said they were waiting for a patch from windows then later said they are sending a tech onsite with a replacement motherboard. I think this is a driver issue but we will wait until the motherboard replacement and if that doesn't fix the issue I'll post back here.

One Lenovo has a dedicated graphics card and the other does not. If we uninstall the intel driver the dedicated graphics card will work properly for a while then the intel driver auto reinstalls. So that is why we are leaning towards an intel driver issue.

Re: HD Graphics 630 Win 10 Display Issue

idata — Mon, 29 May 2017 15:50:38 GMT

Hello srctech_jason,

Thanks for the update you are providing to us. Please let me know if issue persists or not after motherboard replacement.

Regards,

Fred D.

Re: HD Graphics 630 Win 10 Display Issue

idata — Mon, 05 Jun 2017 20:20:15 GMT

Hello srctech_jason,

I was wondering if you still need assistance regarding the display issue you are having in your computer. In case you need further assistance just let me know.

Regards,

Fred D.