topic grey screen after sleep in Graphics

grey screen after sleep

MPage — Sun, 05 Nov 2017 10:20:43 GMT

I have an Intel Core i5-7500 CPU 3.40 Ghz in a newly built PC.

Every time I wake it from sleep I get a grey screen with vertical lines and a small box that moves around the screen with the mouse -see attached picture. There is no way to recover the session and I have to reboot the PC by holding the power button.

I suspect that the problem is with the display driver which is an HD Graphics 630 22.20.16.4815. As it is a new build, I cannot roll back to an earlier version.

Any suggestions?

Re: grey screen after sleep

Stefan3D — Sun, 05 Nov 2017 10:50:52 GMT

Actually there are older drivers you can try: https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630 Downloads for Intel® HD Graphics 630

Re: grey screen after sleep

MPage — Sun, 05 Nov 2017 11:42:13 GMT

Thanks for the link.

I have installed the earliest available driver and it has fixed the problem.

I have disabled the Intel automatic update, just need to work out how to stop microsoft from updating it.

Re: grey screen after sleep

Stefan3D — Sun, 05 Nov 2017 16:20:09 GMT

... just need to work out how to stop microsoft from updating it.

Check out:

https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-reinstalling-in-window https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-reinstalling-in-window

Re: grey screen after sleep

MPage — Sun, 05 Nov 2017 17:30:02 GMT

Thanks for the link.

I have downloaded the troubleshooter but none of the drivers listed matches the driver that I have just installed.

Re: grey screen after sleep

ssote — Sun, 05 Nov 2017 20:30:08 GMT

I have the same problem as the OP after Creators update 1709 and loading different drivers did not fix the problem, now the change is rare random when vertical lines and a small box happens with the original drivers.

Re: grey screen after sleep

n_scott_pearson — Mon, 06 Nov 2017 03:05:53 GMT

Anther thing to check - Some BIOSs have a configuration parameter that allows you to indicate that you want the graphics interface to be fully re-initialized by the BIOS before returning control to the O/S. If your's has this capability, try enabling it and see if it helps.

...S