topic Re: Intel HD Graphics crashing when selecting the "support and options" button in Graphics

Intel HD Graphics crashing when selecting the "support and options" button

OLesa — Fri, 25 Oct 2013 23:07:35 GMT

Hi,

I recently noticed that when selecting the "support and options" button in the Intel HD Graphics interface, I get a "GFxUI has stopped working" error message, and the Intel application crashes. Previously HD Graphics had been working fine on my Core i3-based laptop over the past 3 years. Besides this crash problem, I also noticed that I had lesser video quality recently.

My laptop is a Toshiba, but someone else got the exact same problem 18 months ago with an HP machine equipped with a Radeon 7690M XT graphics card :

http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/GfxUI-stops-working-after-selecting-Options-and-Support/td-p/1454059 GfxUI stops working after selecting Options and Support butt... - HP Support Forum - 1454059

So this is not a hardware-specific problem. The OS is Windows 7 64 bit in both cases.

All Intel and Microsoft software and drivers are up to date.

Recently I got another error message from GfxUI, with "Process ID = 0x14a8 (5288)" and "Thread ID = 0x15a8 (5544)"

Anyone with an idea where this comes from ?

Thx

Re: Intel HD Graphics crashing when selecting the "support and options" button

OLesa — Sat, 26 Oct 2013 15:31:12 GMT

Solution found! The culprit was SMSC Core Graphics Software. By removing it, I solved the problem.

Re: Intel HD Graphics crashing when selecting the "support and options" button

JPach4 — Wed, 22 Jan 2014 12:40:42 GMT

Hi!

I have the same problem since I have installed the Intel Video Driver and Control Panel 8.15.10.2712 of 22 Jun 2012 (sp57420.exe) - latest driver recommended by HP.com to my Elitebook 8470p / OS.

I don't have SMSC Core Graphics Software installed.

Everything works fine except when I select "Options and Support" in the Intel Graphics and Media Control Panel: an error occurs and it is displayed the message "GfxUI has stopped working" and the Properties Panel must be closed.

Some details of my system:

- Notebook: HP Elitebook 8470p

- OS: Windows 7 Ultimate x64 (service pack 1)

- I have Microsoft.NET framework 3.5.1 active (default by Windows 7)

- I have installed Microsoft.NET framework 4.5.1

Some troubleshooting tentatives (with no success) I have made:

- Uninstalled and reinstalled the video driver;

- Uninstalled Microsoft.NET framework 4.5.1 and reinstalled the video driver;

Can anyone help me resolving this issue, please?

Re: Intel HD Graphics crashing when selecting the "support and options" button

Kevin_M_Intel — Thu, 23 Jan 2014 17:36:59 GMT

Hi Joao,

Please make sure you are following the instructions below:

http://www.intel.com/support/graphics/sb/CS-034574.htm http://www.intel.com/support/graphics/sb/CS-034574.htm

Besides this step, make sure you update the Bios in your system and the management engine driver from the manufacture.