topic Re: Word keeps crashing in Graphics

Word keeps crashing

DBirc — Sat, 09 Jan 2016 21:32:12 GMT

Word 2013 keeps crashing. Microsoft has told me this is an Intel Graphics Problem. According to the event viewer, the problem is this file:

Faulting module path: C:\WINDOWS\SYSTEM32\igd10umd32.dll

However, after checking my .dll files, I can't find any such file on my computer. And yes, I did check the hidden files. I have Windows 10 OS.

I need to find out how to fix this problem because the constant crashing of Word is affecting my business.

Thanks!

Re: Word keeps crashing

JWill53 — Sat, 09 Jan 2016 21:38:04 GMT

Does this help?

https://support.microsoft.com/en-us/kb/2983468 https://support.microsoft.com/en-us/kb/2983468

Can you update your drivers?

Re: Word keeps crashing

DBirc — Sat, 09 Jan 2016 22:59:18 GMT

I've checked all my drivers; they're all up to date according to the Intel Update Utility Driver.

Re: Word keeps crashing

Allan_J_Intel1 — Mon, 11 Jan 2016 21:38:59 GMT

I would need more information in regards to your system configuration:

Which version of Windows do you have?

Also, the exact processor model and the graphics controller:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005510.html Intel® Graphics Controller Identification Methods for Graphics Drivers

On Windows 10

Click on the Windows icon, and search for "System"

Look for System Control Panel then note the processor model.

Allan.

Re: Word keeps crashing

DBirc — Tue, 08 Mar 2016 18:39:24 GMT

Allan,

You tried to help me with this problem back in January. Unfortunately, I wasn't able to follow-up on this until now. Here is screen shot of my Intel Graphics that requested. I hope this helps. If needed, I can also send a screen shot of the event viewer log that lists the problem. Thank you!