topic Re: hello, ...touch screen driver help in Graphics

hello, ...touch screen driver help

dreid5 — Sat, 09 Jan 2016 23:42:11 GMT

I cannot install my latest graphic intel driver it keeps on going back to the one that was installed.

The present driver is a Microsoft driver 6-21-2006

Please advise what I need to do.

Thanks, for a reply.

Amy_C_Intel — Mon, 11 Jan 2016 23:06:05 GMT

Hello, descreenissue:

Could you please let us know the following information:

Computer model.
CPU model.
Driver version installed. Go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.
Did you get the driver from https://downloadcenter.intel.com/ Drivers & Software?

Regards,

Amy.

dreid5 — Tue, 12 Jan 2016 07:14:53 GMT

New Inspiron AIO 3459 i5 64 bit touch screen.

I got the driver from Dell website upgrade and installed it.

I'm having a issue of the touch screen touching itself.

I had to disable the touch screen in Device Manager.

HID Touch screen is were the old Microsoft driver, dated 6-21-2006 I installed.

I got this driver from the list on the computer. I was Hopeing

to fix the crazy 7 little balls flashing on the screen touching the time and date and freezes up.

I installed the 177mb driver you mentioned and it did not correct/fix the touch screen issue.

it does show it is installed at the Display adapter.

Please advise, thank you very much for your reply.

Amy_C_Intel — Tue, 12 Jan 2016 16:36:10 GMT

In this case I would recommend to contact http://www.dell.com/support/contents/us/en/04/Category/Contact-Information/ Contact Information | Dell US in order to address this matter, the touch screen feature will need a customized driver that should be provided by your computer manufacturer.

Regards,