topic Re: Problem with Driver HD Graphics 4400 in Graphics

Problem with Driver HD Graphics 4400

VBlin — Mon, 06 Nov 2017 12:24:44 GMT

Dell Ispiron 3537 Intel(R)core(TM) i74500U CPU 1.80Ghxz 2.40 Ghz videocard Radeon R9M200X x64 based PC , auto update also manual install doesn't work maybe I downloaded another driver help please. on pictures you will see my problem.

Re: Problem with Driver HD Graphics 4400

idata — Mon, 06 Nov 2017 19:09:47 GMT

Hello Vyacheslav2000,

I understand you are getting an error message during the installation of the graphics driver.

Let me apologize for any inconvenience this issue may be causing to you.

Since your computer comes with two video cards there is a special graphics driver that needs to be installed. This graphics driver is provided by the computer manufacturer only.

We can try installing our generic graphics driver manually, but if it does not work properly please reinstall the graphics driver Dell* provides on their website.

Please download the graphics driver that is on this link https://downloadmirror.intel.com/26984/eng/win64_1540136.4703.zip https://downloadmirror.intel.com/26984/eng/win64_1540136.4703.zip

Please install the graphics driver using the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

Let me know if issue persists or not.

Regards,

Fred D.

Re: Problem with Driver HD Graphics 4400

VBlin — Mon, 06 Nov 2017 19:49:02 GMT

Thank you for answer but its also doesn't work couz I don't see this file like on video. igdilh64.inf

Re: Problem with Driver HD Graphics 4400

VBlin — Tue, 07 Nov 2017 00:25:20 GMT

somebody help me???? or not

Re: Problem with Driver HD Graphics 4400

idata — Tue, 07 Nov 2017 18:45:06 GMT

Hello Vyacheslav2000,

Thanks for the screenshot you sent to me.

Please try the steps on the video one more time, but this time go ahead and select the "Graphics" folder and then click OK.

Let me know if issue persists or not.

Regards,

Fred D.

Re: Problem with Driver HD Graphics 4400

VBlin — Wed, 08 Nov 2017 09:58:51 GMT

Fred I did it step by step but I had error after update and I still have old driver version I don't know why.

Re: Problem with Driver HD Graphics 4400

idata — Wed, 08 Nov 2017 23:33:00 GMT

Hello Vyacheslav2000,

Thanks for the screenshot you sent to me.

According to the screenshot you sent to me your computer is currently using latest graphics driver. Currently there is newer version of the graphics driver we can provide.

Please test graphics driver that is currently installed, and let me know if it works fine or not.

Regards,

Fred D.

Re: Problem with Driver HD Graphics 4400

idata — Thu, 16 Nov 2017 01:02:47 GMT

Hello Vyacheslav2000,

I was wondering if you still need assistance regarding the graphics driver you were trying to update. in case you still need assistance just let me know.

Regards,

Fred D.