topic Re: dGPU Switch and Freeze Problem in Graphics

dGPU Switch and Freeze Problem

RBalt1 — Sat, 28 Oct 2017 20:57:12 GMT

Hi,

there is a problem with laptops which have Intel CPU + GTX 1050/1050Ti/1060/1070/GT 640M. The problem is, whenever you try to do some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which cause the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

Left click on battery-icon in task-bar
Opening Chrome-browser
Opening Windows Image Viewer (app + classic Foto viewer)
Opening system control panel
Provocation any animation on task bar (e.g. thumbnail-preview, ...)
Loading a new tab in Firefox

Here is a video demonstrating Display Setting Freeze:

https://www.youtube.com/watch?v=b7K1SpCQgAY https://www.youtube.com/watch?v=b7K1SpCQgAY

Another video showing dGPU switch on a lot of simple tasks:

https://www.youtube.com/watch?v=-euiZmHZwlc https://www.youtube.com/watch?v=-euiZmHZwlc

Another one:

https://www.youtube.com/watch?v=txQZWfWFhlc https://www.youtube.com/watch?v=txQZWfWFhlc

We have tried updating every software possible, but no luck.

Intel driver
NVIDIA driver
Chipset driver
BIOS
Firmware

The problem can be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, MSI, Razer.The problem can be solved by either disabling Intel GPU, which forces the system to always work with NVIDIA, or disabling NVIDIA GPU. Both of them is not an option though, as if you disable Intel, not only you will drain the battery faster, but also some games will stop working. If you disable NVIDIA, then what is the point of buying a laptop with a discrete GPU?There is a also a workaround: configuring https://github.com/jobeid/TrayPwrD3 TrayPwrD3 to always work with NVIDIA in the backgound. This keeps the NVIDIA GPU alive but also drains battery faster. And there is no poaint in that as it renders Optimus useless!So, manufacturers have to come up with a fix.Thank you.

Reported Models:

Acer VN7-793G
Acer Nitro 5 (AN515-51-536M)
Acer Nitro 5, i5 7300HQ, GTX1050 Ti
Acer Predator Helios 300 (PH317-51)
ASUS N580VD
Asus GL503VD
Asus GL503
Alienware 13 R3
Alienware 17 R4
Dell 7567
Dell XPS L521x
Dell Inspiron 15 Gaming 7577
Dell 7510 (Early 2017)
Gigabyte Aero15W
GIGABYTE P37XV6
Gigabyte P35 v6
Gigabyte Aero 15
HP Omen 15
HP Omen HD630 + GTX1050
HP Pavilion
Lenovo Y720
Lenovo Y520
Lenovo W530
Lenovo P51 Xeon
MSI GE63VR 7RF Raider 4K
MSI GS60 2PE
MSI GS43VR 7RE
MSI GS63VR 4K
MSI GS73VR 7RG Stealth Pro
MSI GS73VR 7RF
MSI GP62MVR 7RF
MSI GE72MVR 7RG
MSI GE73VR 7RE
MSI GE73VR 7RF
MSI GP72MVR
MSI GX63VR
Monster ABRA A7 V7.2 (Clevo)
Razer Blade 14
Razer Blade 14 2017
Razer Blade 2017
Samsung Odyssey i7 7700 + GTX 1050
XMG A517-dnj
XMG P507

Non-Effected Models:

MSI PL62 7RC

Effected Windows Versions:

W...

Re: dGPU Switch and Freeze Problem

ASant25 — Sun, 29 Oct 2017 14:21:45 GMT

I have the same problem in MSI GP62MVR 7RF.

Fix it please.

Thanks.

Re: dGPU Switch and Freeze Problem

RBalt1 — Mon, 30 Oct 2017 17:29:38 GMT

Come on Intel! This is a serious problem!

Re: dGPU Switch and Freeze Problem

idata — Mon, 30 Oct 2017 17:37:56 GMT

Hello coolrecep

Thank you for reaching the Intel Communities.

I understand you would like to get this fixed on your system and we can certainly check on it to look for a possible solution.

In this case, some data would of great help to get this handled properly, please follow the instructions from the next post and then add it here as an answer.

Thanks,

Esteban C

Re: dGPU Switch and Freeze Problem

RBalt1 — Mon, 30 Oct 2017 19:00:51 GMT

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

System freezes for a second when we right click on desktop or when we click on battery icon.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p>

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

MSI GS43VR 7RE

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

Intel HD 630 + NVIDIA GTX 1060

Make and model of any Displays that are used to see the issue (see note2 below).

LFP = Local Flat Panel (Laptop panel)

EFP</...

Re: dGPU Switch and Freeze Problem

RBalt1 — Tue, 31 Oct 2017 20:17:19 GMT

We need a fix guys.

Re: dGPU Switch and Freeze Problem

НNiki — Tue, 31 Oct 2017 21:42:24 GMT

Hi,

Dell Inspiron 7567. I have the same problem.

Re: dGPU Switch and Freeze Problem

idata — Wed, 01 Nov 2017 20:54:00 GMT

Is this the behavior you are currently facing?

Thanks,

Esteban C

Re: dGPU Switch and Freeze Problem

idata — Wed, 01 Nov 2017 20:58:28 GMT

Second video.

Thanks,

Esteban C

Re: dGPU Switch and Freeze Problem

НNiki — Wed, 01 Nov 2017 22:18:39 GMT

This problem is not present when there is simply an intel driver, it appears only when you install the nvidia. Maybe intel driver conflict with nvidia driver.

Re: dGPU Switch and Freeze Problem

RBalt1 — Thu, 02 Nov 2017 08:43:43 GMT

Sorry but I did not get the point of those videos you have posted.

There are no problem in the videos you have attached.

Our problem is:

You have Intel HD 630 + NVIDIA GTX 1060 laptop. You right click on desktop and the system freezes for a second. You click on battery icon, system freezes again. I saw no freeze and NVIDIA GPU in your videos...

But I really aprreciate Intel's approach to the topic. Al least you are trying to help unlike Microsoft.

Re: dGPU Switch and Freeze Problem

JObei — Thu, 02 Nov 2017 12:19:20 GMT

This is a better video showing the problem: https://www.youtube.com/watch?v=txQZWfWFhlc Windows 10 and NVIDIA Optimus issue — Freezing/Stuttering UI - YouTube

Examples:

Right click -> display settings -> mouse freeze

Click on Battery tray icon -> mouse freeze

Open a PowerPoint file -> start slide show -> mouse freeze

Plus too many others to list.

All the above are one to two second freezes or stutters.

So far the only workaround (not solution) for me has been https://github.com/jobeid/TrayPwrD3 TrayPwrD3. Still waiting for some permanent fix. I'm starting to think this is a hardware problem on all laptops with this architecture.

Re: dGPU Switch and Freeze Problem

RBalt1 — Thu, 02 Nov 2017 12:36:37 GMT

Unfortunately, mee too. Will be returning my laptop for a Coffee Lake model if this is not fixed...

Re: dGPU Switch and Freeze Problem

RBalt1 — Fri, 03 Nov 2017 09:03:47 GMT

Problem still not solved.

Re: dGPU Switch and Freeze Problem

idata — Fri, 03 Nov 2017 17:03:50 GMT

Thank you for the answer provided, coolrecep, let me check, I will continue to look for a system with hybrid graphics (Intel + dedicated graphics adapter) to perform the tests and proceed accordingly looking for a solution.

Thanks,

Esteban C

Re: dGPU Switch and Freeze Problem

RBalt1 — Fri, 03 Nov 2017 17:50:35 GMT

Thank you for your support. There are nearly 200 people who just clicked on "I have the same problem" on Microsoft forums: https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/intel-nvidia-laptop-freeze-problem/93e7004a-62b1-4211-8e37-4c136608865e?tm=1509222059465 Intel + NVIDIA Laptop Freeze Problem - Microsoft Community https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/intel-nvidia-laptop-freeze-problem/93e7004a-62b1-4211-8e37-4c136608865e%3Ftm%3D1509222059465

This is a widespread issue and we are waiting for a fix for more than 6 months.

Re: dGPU Switch and Freeze Problem

RBalt1 — Mon, 06 Nov 2017 12:20:44 GMT

Any updates? If this is not solved until 2018, we will have to return our laptops. We are really fed up with this problem.

Re: dGPU Switch and Freeze Problem

RBalt1 — Tue, 07 Nov 2017 09:43:06 GMT

Any updates?

Re: dGPU Switch and Freeze Problem

RBalt1 — Wed, 08 Nov 2017 14:03:34 GMT

Updates please. Problem still not solved.

Re: dGPU Switch and Freeze Problem

VFote — Wed, 08 Nov 2017 15:32:53 GMT

Same issue on HD630 + GTX 1050 Ti 4GB.

TO NOTICE: the problem is present on notebook with HD 530 and GTX 960M 4GB as well.