topic Re: Intel HD Graphics 530 black dots on the screen in Graphics

Intel HD Graphics 530 black dots on the screen

LFerr8 — Wed, 04 Jan 2017 14:49:22 GMT

I have Windows 10 1607 with the updated Intel HD Graphics driver since I purchased the Asus H170 Pro Gaming motherboard with an i3 6320 and when I install the video driver, a few black dots appear on the screen every time I restart the PC.

Video Link: https://www.youtube.com/watch?v=6LomDMeWXHo Problema no vídeo do PC - YouTube

Re: Intel HD Graphics 530 black dots on the screen

idata — Wed, 04 Jan 2017 23:24:25 GMT

Hello LeandroFerraz,

Could you please let me know the Intel® HD Graphics version you are installing?

Regards,

Amy.

Re: Intel HD Graphics 530 black dots on the screen

LFerr8 — Thu, 05 Jan 2017 00:32:55 GMT

21.20.16.4551

Re: Intel HD Graphics 530 black dots on the screen

idata — Thu, 05 Jan 2017 16:36:30 GMT

Thank you for that information.

Let's try updating it to the latest, see here for the file; https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88345 Download Intel® Graphics Driver [15.45], and I recommend this method for the installation; http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows... .

Let me know how that goes.

Regards,

Amy.

Re: Intel HD Graphics 530 black dots on the screen

LFerr8 — Thu, 05 Jan 2017 17:31:17 GMT

I have already used this version of this driver previously (15.45), and I keep updated in the latest version always and since the first version I have this problem, the most recent driver I downloaded here:

http://www.catalog.update.microsoft.com/Search.aspx?q=21.20.16.4551 Microsoft Update Catalog - Intel Graphics Driver 21.20.16.4551

This driver is the latest.

Re: Intel HD Graphics 530 black dots on the screen

idata — Fri, 06 Jan 2017 13:32:04 GMT

In this case the driver version correspond to the last four digits, just to confirm did you try version .4542, the one mentioned above?

Regards,

Amy.

Re: Intel HD Graphics 530 black dots on the screen

LFerr8 — Fri, 06 Jan 2017 13:38:30 GMT

Yes, I have previously used version 4542, I use version 4551.

Re: Intel HD Graphics 530 black dots on the screen

idata — Tue, 10 Jan 2017 20:07:53 GMT

Thank you for the clarification.

Could you please let me know the brand and model of the cable you are using?

Regards,

Amy.

Re: Intel HD Graphics 530 black dots on the screen

LFerr8 — Tue, 10 Jan 2017 20:21:42 GMT

I'm using the HDMI 1.4 cable, and it's new. I already tested several cables, up to HDMI 2.0 and the problem continues. The problem is when you install Intel HD Graphics and restart only. Nothing happens when you call. With the generic Windows driver when it restarts, nothing happens. I have also tried to install Windows 10 with only the driver and the problem persists.

Re: Intel HD Graphics 530 black dots on the screen

idata — Wed, 11 Jan 2017 17:23:16 GMT

Thank you for that information.

Let's try the following;

Update your BIOS to the latest, see here for the file; https://www.asus.com/Motherboards/H170-PRO-GAMING/HelpDesk_Download/ H170 PRO GAMING | Motherboards | ASUS Global.

Try using the DP port instead of the HDMI.

Try testing one memory stick at a time.

Please try this, and let me know it goes.

Regards,

Amy.

Re: Intel HD Graphics 530 black dots on the screen

LFerr8 — Thu, 12 Jan 2017 01:00:26 GMT

The bios of the motherboard has been updated since the day that the latest version came out, as I use the Asus Al Suite that verifies new versions on every day and I tested the image through the VGA port, DVI port and Display Port and did a memory cleaning of 8GB (1x1) and the problem continues.

Re: Intel HD Graphics 530 black dots on the screen

idata — Thu, 12 Jan 2017 18:07:27 GMT

The test you have done is now indicating that you might have an issue with the HDMI port itself. You may be thinking how could this be possible if the Microsoft driver works fine. Well, the main reason here is that our Intel® HD Graphics is designed to enable all the features for the HDMI technology, the Microsoft driver is a basic driver that will enable some features by default. At this stage, I believe this is not related to the processor since the DP connection worked fine, if this were related to the processor the issue will be present in all the digital inputs. Have you contacted ASUS in regard to this matter? I recommend getting in contact with them since it's possible that they are aware of this issue and can provide more troubleshooting steps in order to address this matter.

Regards,

Amy.

Re: Intel HD Graphics 530 black dots on the screen

idata — Tue, 17 Jan 2017 22:05:00 GMT

/thread/109882 LeandroFerraz, please let me know if you were able to contact ASUS.

Regards,

Amy.

Re: Intel HD Graphics 530 black dots on the screen

LFerr8 — Wed, 18 Jan 2017 14:20:14 GMT

The store that bought the motherboard ended up changing for me and after installing the Intel Graphics driver again with these dots on the screen. Without the driver, nothing happens, but Windows, it installs automatically when connected to the internet, and with a video card nothing happens as well.

I did a test taking a print out of the screen and came across these black dots on the screen which has nothing to do with problems in HDMI, DVi and DP inputs. This seems to be a driver bug in 3D rendering.

Re: Intel HD Graphics 530 black dots on the screen

idata — Thu, 19 Jan 2017 17:41:02 GMT

/thread/109882 LeandroFerraz, thank you for sharing that information.

Just to confirm; did they replace the processor too?

Regards,

Amy.

Re: Intel HD Graphics 530 black dots on the screen

LFerr8 — Thu, 19 Jan 2017 17:45:59 GMT

I changed the processor last year and the same problem continued.

Re: Intel HD Graphics 530 black dots on the screen

CCris2 — Thu, 19 Jan 2017 21:59:09 GMT

Hi LeandroFerraz ,

Can you test this driver and see if you have the same problem ?

ftp://ftp.hp.com/pub/softpaq/sp78501-79000/sp78828.exe ftp://ftp.hp.com/pub/softpaq/sp78501-79000/sp78828.exe

Re: Intel HD Graphics 530 black dots on the screen

LFerr8 — Fri, 20 Jan 2017 00:45:26 GMT

I updated the driver and the same problem continues.

Re: Intel HD Graphics 530 black dots on the screen

CCris2 — Fri, 20 Jan 2017 07:47:36 GMT

What is your monitor model ?

It can be a problem with monitor on the maximum resolution. Try to change resolution to lower resolution and see if the problems still ocures.

Re: Intel HD Graphics 530 black dots on the screen

EJean — Fri, 20 Jan 2017 13:48:09 GMT

Hi,

i have exactly the same issue on an Elitebook 850 g3. I try several drivers found here : http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7815300&swItemId=ob_176908_1&swEnvOid=4192# tab-history http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7815300&swItemId=ob_176908_1&swEnvOid=4192# tab-history with no luck

I update the BIOS, try several cables (VGA/HDMI), and test on laptop screen and external screen too but not luck too.

I try to change a lot of settings in the Intel's graphics panel but nothing works.

If i uninstall the intel driver (so the standard Microsoft video driver is used), dots disappear completely.