topic Re: Laptop users constantly getting igdkmd64.sys bsod during one specific game. in Graphics

Laptop users constantly getting igdkmd64.sys bsod during one specific game.

UTrat — Sat, 13 May 2017 10:21:58 GMT

There is a small number of laptop users who are constantly getting SYSTEM_SERVICE_EXCEPTION igdkmd64.sys or SYSTEM_THREAD_EXCEPTION_NOT_HANDLED igdkmd64.sys bsod only while playing Heroes of the Storm 2.0. Here are some topics with the same problem: https://us.battle.net/forums/en/heroes/topic/20754436460 BSODs - after the 2.0 patch - Heroes of the Storm Forums, https://eu.battle.net/forums/en/heroes/topic/17615434705 BSOD (Blue Screen of Death) In a middle of a match - Heroes of the Storm Forums, https://us.battle.net/forums/en/heroes/topic/20754376407 Blue screen of death during gameplay - Heroes of the Storm Forums.

I have tried different versions of Intel and Nvidia drivers. Also i'm sure that the game uses nvidia grapics and that bsods happens only while playing HOTS.

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

SYSTEM_SERVICE_EXCEPTION igdkmd64.sys or SYSTEM_THREAD_EXCEPTION_NOT_HANDLED igdkmd64.sys bsod only while playing Heroes of the Storm 2.0.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p>

Always (100%):

Often (51-99%):

Sporadic (20-50%): X

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Lenovo Y50-70

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

Switchable graphics with NV graphics

Make and model of any Displays that are used to see the issue (see note2 below).

LFP = Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in)

LFP

How much memory [RAM] in the system (see note2 below).

8 GB

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Re: Laptop users constantly getting igdkmd64.sys bsod during one specific game.

idata — Mon, 15 May 2017 18:11:21 GMT

Hello tretyakvl,

Thank you for contacting the Intel community.

Since you have a switchable graphics, I recommend uninstalling both graphics drivers the Intel and the Nvidia driver and then install the Intel® driver first and manually, please see how to http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*, once the Intel® driver is installed go ahead and install the Nvidia driver.

You can download the latest Intel® generic driver here:

https://downloadcenter.intel.com/download/26682/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=81496 Intel® Graphics Driver for Windows* [15.40]

Please let me know how it goes.

Regards,

Ivan U.

Re: Laptop users constantly getting igdkmd64.sys bsod during one specific game.

UTrat — Fri, 19 May 2017 08:11:54 GMT

Already tried that before creating this topic

Re: Laptop users constantly getting igdkmd64.sys bsod during one specific game.

idata — Tue, 23 May 2017 22:08:38 GMT

Hello tretyakvl,

Games that require an always-connected system, multi-player, or massively multi-player online (MMO) automatically update when you connect to their servers. However, single player games can have optional updates pushed out by their developer. Check the game Web site or use the provided game updating tool to make sure that the game is up-to-date.

Also, make sure you have the recommended settings for this game, you can check here:

https://gameplay.intel.com/GamesSettings/8919/0x416/Intel%C2%AE%20Core%E2%84%A2%20i5-4210H%20Processor%20(3M%20Cache,%20up%20to%203.50%20GHz) https://gameplay.intel.com/GamesSettings/8919/0x416/Intel%C2%AE%20Core%E2%84%A2%20i5-4210H%20Processor%20(3M%20Cache,%20up%20to%203.50%20GHz)

Please let me know if that helps and I apologize if you already tried these settings.

Best regards,

Ivan U.

Re: Laptop users constantly getting igdkmd64.sys bsod during one specific game.

idata — Mon, 29 May 2017 18:01:36 GMT

Hello ,

I'm following on this post to ask you if your issue has been resolved or if you need further assistance.

Regards,

Ivan.

Re: Laptop users constantly getting igdkmd64.sys bsod during one specific game.

UTrat — Tue, 30 May 2017 12:05:42 GMT

Nope, problem disappeared. Thanks

Re: Laptop users constantly getting igdkmd64.sys bsod during one specific game.

idata — Tue, 30 May 2017 23:03:49 GMT

I'm glad that the issue has disappeared and thank you for taking your time to share the information with us.

Best regards,

Ivan U.