topic Re: Win 10 - HDMI issue with HD 5500 in Graphics

Win 10 - HDMI issue with HD 5500

yBeuc — Mon, 21 Aug 2017 11:17:30 GMT

Hello,

I've an hdmi issue since the last update from windows 10 (29 july). My laptop does not recognize if i put an hdmi cable in. The hdmi cable and the port of the monitor are fine. It worked before WIndows july update.

Is it a know problem and is there a solution for this problem?

My Laptop is Toshiba C55-C-12W with hd5500 and nvidia geforce 930M. The current hd 5500 driver is 20.19.15.4624. I've tried to install xx.4703 driver but my PC considers the current installed version as the last one.

Re: Win 10 - HDMI issue with HD 5500

Stefan3D — Mon, 21 Aug 2017 14:44:48 GMT

Some Toshiba laptops require customised drivers.

If the current version 20.19.15.4624 is the generic one from Intel then download build 4703 as ZIP version from https://downloadcenter.intel.com/download/26984/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=81497 Download Intel® Graphics Driver for Windows* [15.40]

Install the new driver via "have disk method" as described at:

http://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface http://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface

(ignore prolog about MS surface)

Maybe you need to update your GeForce driver as well, latest version is 385.28

Re: Win 10 - HDMI issue with HD 5500

yBeuc — Fri, 25 Aug 2017 06:10:42 GMT

Many thanks Stefan. It works now. The "have disk" installation method has updated the driver.