topic Re: installing drivers in Graphics

installing drivers

JBass3 — Mon, 06 Nov 2017 22:06:51 GMT

so for some irrelevant reason, I went to my display adapters in device manager and I selected the Intel(R) HD Graphics 5500 driver.

I then selected "update driver" and in the following menu I chose "browse my computer for driver software"

in the following menu I selected "let me pick from a list of available..."

and in that menu I chose "microsoft basic display adapter" to run as my display adapter.

the problem is that when I tried to go back to the previously installed, latest version Intel(R) HD Graphics 5500 driver, I got the error:

"windows found driver for your device but encountered an error while attempting to install them"

"Data error (Cyclic redundancy check)"

I tried the option "search automatically for updated driver software" but nothing works. Please, I'm in dire need of help

I have windows 10 on an hp laptop by the way

Re: installing drivers

Stefan3D — Tue, 07 Nov 2017 02:25:23 GMT

Restore from a system restore point as described at

https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options

Re: installing drivers

JBass3 — Tue, 07 Nov 2017 17:24:39 GMT

so all was going well until after the system restore I get the error "system restore did not complete successfully. your computers system files and setting were not changed" and below a bunch of details and error codes "if you continue to see this error, you can try an advanced recovery method"

then nothing changes and my display driver is still stuck on microsoft basic display adapter.

I tried again with several different restore points and I keep getting the same error message each time. so is the

advanced recovery method my only hope? and if so, how do I go about it?

Re: installing drivers

idata — Tue, 07 Nov 2017 21:23:24 GMT

Hello J_B,

I understand you are trying to reinstall graphics driver on your laptop.

Let me apologize for any inconvenience this issue may be causing to you.

Please try installing the graphics driver that is on this link https://downloadcenter.intel.com/download/26984/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=86210 https://downloadcenter.intel.com/download/26984/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=86210

Let me know if issue persists or not.

Regards,

Fred D.

Re: installing drivers

JBass3 — Wed, 08 Nov 2017 17:42:46 GMT

Thanks for the help, however my processor is an i7-5500. would the graphics driver you suggested in the link be compatible?

Re: installing drivers

idata — Thu, 09 Nov 2017 02:06:42 GMT

Hello J_B,

Yes, the driver I provided should install and work fine with the processor you have.

Regards,

Fred D.

Re: installing drivers

JBass3 — Sat, 11 Nov 2017 19:42:06 GMT

yeah, it didn't work either.

it cancelled halfway, saying it couldn't complete.

I even went as far as to reset my entire windows 10, but even that didn't work! it just said the system reset failed and

no changes were made.

the situation looks hopeless!

Re: installing drivers

idata — Tue, 14 Nov 2017 00:08:17 GMT

Hello J_B,

I am sorry to hear issue persists.

I would like you to try newer version of the graphics driver. You can download it from this link https://downloadcenter.intel.com/download/27267/Graphics-Intel-Graphics-Driver-for-Windows-15-40- https://downloadcenter.intel.com/download/27267/Graphics-Intel-Graphics-Driver-for-Windows-15-40-

If our generic graphics driver fails please try reinstalling latest graphics driver HP* provides on their website for your computer https://support.hp.com/us-en/drivers https://support.hp.com/us-en/drivers

Let me know if issue persists or not.

Regards,

Fred D.

Re: installing drivers

JBass3 — Sat, 18 Nov 2017 03:50:09 GMT

good news, I fixed the problem.

the cyclic error I kept getting when trying to install new drivers was because of corrupt data,

not incompatible drivers or stuff like that. it was pretty bad, system restore points encountered errors,

even an entire windows 10 system restore was stopped by an error.

turns out the only way to fix that error without completely formatting your hard drive

was to run a check disk and repair scan!

thanks for all the help!