topic Re: Intel HD Graphics 520 is not able to play 4K movies? in Graphics

Intel HD Graphics 520 is not able to play 4K movies?

MSerd1 — Fri, 06 Jan 2017 11:46:51 GMT

I have a Surface Pro 4 (i5, 8GB RAM, SSD, Intel HD Graphics 520) and, although I have a 4K resolution on both Surface Display and 4K TV Panasnic (3840x2160 30Hz), when playing 4K movies (2160p) the video is stuttering. I have installed the latest drivers from Microsoft, still the same. Then installed the drivers from Intel (latest 3 versions including the latest beta), still the same. I cannot watch a 4K movie on my Surface or on my 4K TV Panasonic Viera. What is the solution please?

Re: Intel HD Graphics 520 is not able to play 4K movies?

idata — Fri, 06 Jan 2017 20:00:19 GMT

Hello mihai.serdean,

Could you please confirm your processor model?

What drivers version did you install?

Are you using a HDMI cable? Provide your cable brand and model.

Have you contacted Microsoft in regard to this issue?

What is the operating system you have installed?

Regards,

Amy.

Re: Intel HD Graphics 520 is not able to play 4K movies?

idata — Wed, 11 Jan 2017 16:29:35 GMT

/thread/109972 mihai.serdean, I wanted to check if you were able to fix this issue.

If there is something we can help you with, please let us know.

Regards,

Amy.

Re: Intel HD Graphics 520 is not able to play 4K movies?

MSerd1 — Wed, 18 Jan 2017 11:58:44 GMT

The issue is not resolved. Video is stuttering when playing mkv files with any media player. It's a Surface Pro 4.

Could you please confirm your processor model?

i5-6300U CPU @ 2.40GHz 2.50GHz, RAM 8GB, SSD 256GB, Intel HD Graphics 520

What drivers version did you install?

Intel HD Graphics 520 from Intel website:

win64_154014.4352

win64_154512.4552

win64_154510.4542

and from Microsoft website:

SurfacePro4_Win10_161521_0

https://www.microsoft.com/en-us/download/details.aspx?id=49498 Download Surface Pro 4 Drivers and Firmware from Official Microsoft Download Center

Are you using a HDMI cable? Provide your cable brand and model.

microDisplay to HDMI cable https://www.moshi.com/mini-displayport-to-hdmi-cable-66-ft-2-m Mini Displayport to HDMI Cable | Moshi

Have you contacted Microsoft in regard to this issue?

yes, but not resolved yet.

What is the operating system you have installed?

Windows 10

Re: Intel HD Graphics 520 is not able to play 4K movies?

idata — Wed, 18 Jan 2017 16:22:08 GMT

/thread/109972 mihai.serdean, thank you for the detailed information.

Do you have any video I can test?

Let me know one of the video players you are using.

Regards,

Amy.

Re: Intel HD Graphics 520 is not able to play 4K movies?

MSerd1 — Wed, 18 Jan 2017 18:16:05 GMT

http://downloads.4ksamples.com/downloads/sample-Elysium.2013.2160p.mkv http://downloads.4ksamples.com/downloads/sample-Elysium.2013.2160p.mkv

Movies (Default Media player for Windows 10)

VLC (latest version for Windows)

PowerDVD 16

In the past, I also tried other players. Same for all

CPU is at 90-100%

Re: Intel HD Graphics 520 is not able to play 4K movies?

idata — Thu, 19 Jan 2017 19:06:44 GMT

Thank you that file.

Please let me review your case, as soon as I have more information I will update the thread.

I want to check something you mentioned about Microsoft, are they working on this issue? What did they say when you reported this to them?

Regards,

Amy.

Re: Intel HD Graphics 520 is not able to play 4K movies?

idata — Tue, 24 Jan 2017 21:34:49 GMT

I am working in your thread; however, before continuing I would like to double check the information that Microsoft has provided you. Is Microsoft on this issue? What did they say when you reported this to them?

Regards,

Amy.

Re: Intel HD Graphics 520 is not able to play 4K movies?

idata — Tue, 31 Jan 2017 22:23:50 GMT

/thread/109972 mihai.serdean, I will continue investigating this matter, and keep you updated.

Regards,

Amy.

Re: Intel HD Graphics 520 is not able to play 4K movies?

AFier1 — Sat, 25 Mar 2017 17:08:20 GMT

Same on Linux, it has dropped frames every second.

[toni@toni-pc ~]$ inxi -G

Graphics: Card: Intel HD Graphics 520

Display Server: X.Org 1.19.3 driver: modesetting

Resolution: 1920x1080@60.02hz

GLX Renderer: Mesa DRI Intel HD Graphics 520 (Skylake GT2)

GLX Version: 3.0 Mesa 17.0.1

[toni@toni-pc ~]$ vainfo

libva info: VA-API version 0.39.4

libva info: va_getDriverName() returns 0

libva info: Trying to open /usr/lib/dri/i965_drv_video.so

libva info: Found init function __vaDriverInit_0_39

libva info: va_openDriver() returns 0

vainfo: VA-API version: 0.39 (libva 1.7.3)

vainfo: Driver version: Intel i965 driver for Intel(R) Skylake - 1.7.3

vainfo: Supported profile and entrypoints

VAProfileMPEG2Simple : VAEntrypointVLD

VAProfileMPEG2Simple : VAEntrypointEncSlice

VAProfileMPEG2Main : VAEntrypointVLD

VAProfileMPEG2Main : VAEntrypointEncSlice

VAProfileH264ConstrainedBaseline: VAEntrypointVLD

VAProfileH264ConstrainedBaseline: VAEntrypointEncSlice

VAProfileH264ConstrainedBaseline: VAEntrypointEncSliceLP

VAProfileH264Main : VAEntrypointVLD

VAProfileH264Main : VAEntrypointEncSlice

VAProfileH264Main : VAEntrypointEncSliceLP

VAProfileH264High : VAEntrypointVLD

VAProfileH264High : VAEntrypointEncSlice

VAProfileH264High : VAEntrypointEncSliceLP

VAProfileH264MultiviewHigh : VAEntrypointVLD

VAProfileH264MultiviewHigh : VAEntrypointEncSlice

VAProfileH264StereoHigh : VAEntrypointVLD

VAProfileH264StereoHigh : VAEntrypointEncSlice

VAProfileVC1Simple : VAEntrypointVLD

VAProfileVC1Main : VAEntrypointVLD

VAProfileVC1Advanced : VAEntrypointVLD

VAProfileNone : VAEntrypointVideoProc

VAProfileJPEGBaseline : VAEntrypointVLD

VAProfileJPEGBaseline : VAEntrypointEncPicture

VAProfileVP8Version0_3 : VAEntrypointVLD

VAProfileVP8Version0_3 : VAEntrypointEncSlice

VAProfileHEVCMain : VAEntrypointVLD

VAProfileHEVCMain : VAEntrypointEncSlice

Re: Intel HD Graphics 520 is not able to play 4K movies?

Bryce__Intel — Thu, 06 Apr 2017 23:41:49 GMT

Hi mihai.serdean,

We were able to replicate the issue with this Elsyium clip, but testing any other clip on the 4K clip sites we're not seeing the issue. Do you have other clips that are failing for you? Please provide some links if you could. Thanks!

Re: Intel HD Graphics 520 is not able to play 4K movies?

MSerd1 — Fri, 07 Apr 2017 09:02:18 GMT

Hello,

Thanks for your response. I can replicate with any large mkv file. Please find large mkv files. You should experience the same issue.

Mihai

Re: Intel HD Graphics 520 is not able to play 4K movies?

RonaldM_Intel — Fri, 21 Jul 2017 16:45:32 GMT

Hello Mihai,

We appreciate your patience while we work on this issue. Recently Intel released a new driver baseline (i.e. new driver code) and we would appreciate if you can give this one a shot.

https://downloadcenter.intel.com/download/26941 Download Intel® Graphics Driver for Windows* [15.46]

Please let us know if with the new 15.46 driver you still see stuttering on 4K videos.

Kindest Regards,

Ronald M.

Re: Intel HD Graphics 520 is not able to play 4K movies?

RonaldM_Intel — Thu, 17 Aug 2017 20:42:07 GMT

Hello Mihai,

Just following up to see if you have any results while testing with our latest 15.46 drivers?

Regards,

Ronald M.

Re: Intel HD Graphics 520 is not able to play 4K movies?

idata — Tue, 22 Aug 2017 15:58:10 GMT

Hi Mihai,

I would like to request a test where you provide a video recording (perhaps from your mobile) showing the same video running fine in a different platform. Is there any chance you can do this?

Regards,

Amy C.

Re: Intel HD Graphics 520 is not able to play 4K movies?

idata — Mon, 28 Aug 2017 15:36:32 GMT

Mihai, hope you were able to see the previous post.

Regards,

Amy C.

Re: Intel HD Graphics 520 is not able to play 4K movies?

PChol — Wed, 04 Oct 2017 10:28:17 GMT

Hi, Amy

I having exact problem with my ThinkPad T560, here are my post.

Best regards,

pipeCh