topic Re: Display Driver Stopped Working And Has Recovered Windows 10 in Graphics

Display Driver Stopped Working And Has Recovered Windows 10

GPerr4 — Wed, 13 Jan 2016 02:04:17 GMT

Hi, I like to play Minecraft on this HP Windows 10 Computer with an Intel (R) HD Graphics Carc 4600. My problem is every once in a while, the computer screen freezes and a message comes up at the bottom right corner that says Display Driver Stopped Working And Has Recovered. I'm not sure why this is happening at all. I've videos to try to fix this but none of their solutions work. So why is this happening and how do I fix it? Do I need to update my graphics card, and if so, how? (By the way, I didn't really know where to put this so I put it in the Graphics category). If you have an answer, please get backs to be soon. Thanks!

Re: Display Driver Stopped Working And Has Recovered Windows 10

IUman — Wed, 13 Jan 2016 22:03:18 GMT

Hello George1617,

Thank you for joining the Intel communities.

Please try downloading and installing the driver from the following link:

https://downloadcenter.intel.com/download/25541/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]

Best regards,

Ivan

Re: Display Driver Stopped Working And Has Recovered Windows 10

egoku — Wed, 13 Jan 2016 22:23:29 GMT

sorry to reply but i don't know how to use this site

My question is using Intel(R) Driver Update Utility i can"t find my driver intel Core 2 quad CPU Q9650

Device PCI\VEN_8086&DEV_2E13&SUBSYS_02761028&REV_03\3&172e68dd&0&11 was configured.

Driver Name: null

Class Guid: {00000000-0000-0000-0000-000000000000}

Driver Date:

Driver Version:

Driver Provider:

Driver Section:

Driver Rank: 0x0

Matching Device Id:

Outranked Drivers:

Device Updated: false

am using window 8.1 pro x64

Re: Display Driver Stopped Working And Has Recovered Windows 10

IUman — Thu, 14 Jan 2016 14:58:09 GMT

You don't need a driver for the Intel® Core™2 Quad Processor Q9650; you need to download the drivers based on your motherboard or system model.

This thread is related to another issue, if you need further assistance you will need to create another thread.

Best regards,

Ivan

Re: Display Driver Stopped Working And Has Recovered Windows 10

GPerr4 — Fri, 15 Jan 2016 03:19:21 GMT

Hi Ivan, when I go to that link. at the bottom there are a lot of download options. How do I find out which to chose? And what will it do? Thanks.

Re: Display Driver Stopped Working And Has Recovered Windows 10

IUman — Fri, 15 Jan 2016 13:00:56 GMT

You will need to download the .exe file that is on the right, you will need to choose one based on the operating system you are using.

You can see the image below how it looks

Re: Display Driver Stopped Working And Has Recovered Windows 10

GPerr4 — Fri, 15 Jan 2016 21:37:23 GMT

Thanks, but I'm not very good with these kinds of things, as you can tell. How can I figure out which operating system I'm using?

Re: Display Driver Stopped Working And Has Recovered Windows 10

IUman — Mon, 18 Jan 2016 16:07:29 GMT

I assume you are using Windows 10 because I can see when you created the thread you said that you have the HP Windows 10 computer.

If you can't find the operating system you can follow the steps how to find the operating system version at the following link:

http://windows.microsoft.com/en-us/windows/which-operating-system http://windows.microsoft.com/en-us/windows/which-operating-system

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Best regards,

Ivan

Re: Display Driver Stopped Working And Has Recovered Windows 10

GPerr4 — Tue, 19 Jan 2016 22:58:27 GMT

Okay, thanks, I have 1 more question: When the crash things comes up in the bottom right it says my display driver has stopped responding for Windows 8(R) even though I have Windows 10. Why is this? Thanks.

Re: Display Driver Stopped Working And Has Recovered Windows 10

IUman — Wed, 20 Jan 2016 23:51:50 GMT

If you have Windows 10 installed and you get the error related with Windows 8 that's something that you will need to consult with Microsoft

Re: Display Driver Stopped Working And Has Recovered Windows 10

Smahe1 — Sat, 23 Jan 2016 23:38:46 GMT

hi ivanu_intel,

I am having a similar issue. I have an HP Touchsmart 15 laptop running Windows 10, and I have the same display. I'll be playing minecraft and randomly the screen will freeze and I will get the pop up "graphics driver has stopped working but has successfully recovered"

How do I fix this and what other information might you need to know about the laptop?

Thanks

Re: Display Driver Stopped Working And Has Recovered Windows 10

IUman — Mon, 25 Jan 2016 17:22:00 GMT

In this case what I can offer is the driver I uploaded above and if that one is not supported you will need to get the latest driver from your system manufacturer website.

As well you can try some recommendations at the following link:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005482.html Errors Reported By Microsoft for Graphics Drivers

Best regards,

Ivan

Re: Display Driver Stopped Working And Has Recovered Windows 10

idata — Thu, 10 Mar 2016 19:43:09 GMT

I get the same message on an Alienware laptop that I just unboxed yesterday and have had same issue on a Surface Pro 3 it was solved on that by Clean install of Windows 10. This laptop is just out of box and reinstalling OS is not an option. Point is whos fault is this Microsoft or Intel

Re: Display Driver Stopped Working And Has Recovered Windows 10

IUman — Fri, 11 Mar 2016 14:53:20 GMT

This is an issue that is still under investigation, I assume that you have the same Intel® HD 4600 Graphics, you can try installing our Beta driver, you can download it here:

https://downloadcenter.intel.com/download/25749/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?v=t https://downloadcenter.intel.com/download/25749/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?v=t

Also, I will appreciate if you can fill out the information at the following link and post it here:

/thread/77761 https://communities.intel.com/thread/77761

Re: Display Driver Stopped Working And Has Recovered Windows 10

idata — Fri, 11 Mar 2016 16:18:15 GMT

Its a Intel(R) HD Graphics 530 and the Bata did not work on my Laptop Its an Alienware M17 R3

Re: Display Driver Stopped Working And Has Recovered Windows 10

IUman — Fri, 11 Mar 2016 21:41:59 GMT

Please try downloading and installing the driver from the following link:

https://downloadcenter.intel.com/download/25749/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?product=88345 Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]

Re: Display Driver Stopped Working And Has Recovered Windows 10

idata — Fri, 11 Mar 2016 22:56:15 GMT

did not work see image

Re: Display Driver Stopped Working And Has Recovered Windows 10

IUman — Mon, 14 Mar 2016 19:14:43 GMT

The problem here is that you need a customized driver from your system manufacturer; the driver from the Intel website is not compatible with your system. If your system manufacturer is HP, Toshiba etc, you will need to contact them in order to install the correct driver for your system or access their website with your system model.