topic Re: Display driver stopped responding and has "successfully" recovered in Graphics

Display driver stopped responding and has "successfully" recovered

JMoor20 — Sat, 23 Nov 2013 02:06:27 GMT

My Intel(R) HD Graphics 4000 keeps having problems, if I do anything that puts strain on it (ie gaming or even a screensaver) it stops working, my screen goes black for a few seconds, and I have these pixel-like dots around my screen as well as displaying Display driver stopped responding and has "successfully" recovered, I realized my NIVIDA GeForce GT 640M was not set as the global driver for my games, I set it as such and had no problems for awhile, recently though a game slipped past these settings (for reasons unknown) and the problems started up again. It does not matter if I restart as long as I have the Intel driver activated I have these problems, if I disable it however these problems stop. I have tried updating all my drivers and my .NET Framework and it does not help. It usually last from anywhere to the one time to a week, I can not tell why it stops other then leaving my computer off for days but I need a more permanent fix, I am afraid it might be hardware related but I want to exhaust all my options before taking it in to have it opened up.

My Dxdiag is as follows: Machine name: J_MOORE Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532) Language: English (Regional Setting: English) System Manufacturer: SAMSUNG ELECTRONICS CO., LTD. System Model: 700Z3C/700Z5C BIOS: Phoenix BIOS SC-T v2.2 P06ABJ Processor: Intel(R) Core(TM) i7-3635QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz Memory: 8192MB RAM Available OS Memory: 7894MB RAM Page File: 2585MB used, 13199MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled -

DxDiag Notes -

Display Tab 1: No problems found. Sound Tab 1: The file RTKVHD64.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer. Input Tab: No problems found. -

Display Devices

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_C0D5144D&REV_09

Display Memory: 4043 MB

Dedicated Memory: 971 MB

Shared Memory: 3072 MB

Current Mode: 1600 x 900 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: SEC0007

Native Mode: 1600 x 900(p) (60.115Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3345 (English)

Driver Version: 10.18.10.3345

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 10/28/2013 14:06:34, 12151296 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-937B-D8E0B4C2C435}

Vendor ID: 0x10DE

Device ID: 0x0FD2

SubSys ID: 0xC0D5144D

Revision ID: 0x00A1

Driver Strong Name: oem38.inf:IntelGfx.NTamd64.6.1:iIVBM_w7:10.18.10.3345:pci\ven_8086&dev_0166

Rank Of Driver: 00E62001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{F9F19DA5-3B09-4B2F-9D89-C...

Re: Display driver stopped responding and has "successfully" recovered

Kevin_M_Intel — Mon, 25 Nov 2013 20:41:11 GMT

Hi J0,

Based on your information I would recommend you doing some steps:

Do a power cycle by removing the battery form your computer and press and hold the power button for about 20 seconds.
Update the bios in your system using the latest provided by the computer manufacturer.
Test the system if possible without the NVIDIA graphics card to discard an possible hardware issue with 3rd party components.

Re: Display driver stopped responding and has "successfully" recovered

JMoor20 — Thu, 28 Nov 2013 08:02:40 GMT

It was my BIOS, thank you very much!

Re: Display driver stopped responding and has "successfully" recovered

Kevin_M_Intel — Tue, 10 Dec 2013 20:34:49 GMT

Great!

Re: Display driver stopped responding and has "successfully" recovered

Rk61 — Sun, 23 Feb 2014 19:16:25 GMT

Getting the below error:

Tried installing drivers from the below link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22165&lang=eng https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22165&lang=eng

When trying to install from the above link, getting an error as :

Can you please help?

Re: Display driver stopped responding and has "successfully" recovered

Kevin_M_Intel — Tue, 25 Feb 2014 19:40:00 GMT

Rama,I would like to provide the graphics driver for your system but I am afraid to say that I do not know what is the controller in your system. Can you please post your dxdiag report here?

How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Copy/Paste here.

Re: Display driver stopped responding and has "successfully" recovered

Rk61 — Wed, 26 Feb 2014 11:45:04 GMT

Hi Kevin,

Please find dxdiag report

------------------

System Information

------------------

Time of this report: 2/26/2014, 16:12:33

Machine name: GANGADHAR-PC

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

System Model: Inspiron 1545

BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06

Processor: Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz (2 CPUs), ~2.1GHz

Memory: 2048MB RAM

Available OS Memory: 2010MB RAM

Page File: 1712MB used, 2308MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7600.16385 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1)

Manufacturer: Intel Corporation

Chip type: Mobile Intel(R) 4 Series Express Chipset Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_02AA1028&REV_07

Display Memory: 781 MB

Dedicated Memory: 32 MB

Shared Memory: 749 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD6E01

Native Mode: 1366 x 768(p) (59.973Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll

Driver File Version: 8.15.0010.1749 (English)

Driver Version: 8.15.10.1749

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 7/14/2009 07:11:07, 5437952 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B78E66-6902-11CF-4D75-A022A7C2C535}

Vendor ID: 0x8086

Device ID: 0x2A42

SubSys ID: 0x02AA1028

Revision ID: 0x0007

Driver Strong Name: igdlh.inf:Intel.Mfg.NTamd64...1:iCNT0:8.15.10.1749:pci\ven_8086&dev_2a42

Rank Of Driver: 00EC2001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=Video...

Re: Display driver stopped responding and has "successfully" recovered

Kevin_M_Intel — Thu, 27 Feb 2014 17:39:30 GMT

Rama thanks for the information. Based on the report, I recommend you uninstalling the driver following the instructions in the link below:

http://www.intel.com/support/graphics/sb/CS-034574.htm http://www.intel.com/support/graphics/sb/CS-034574.htm

After uninstalling the current driver, please install the latest driver that can be downloaded at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22167 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22167

If you get a notification/error message, that indicates that your computer manufacturer does not allow the installation of generic Intel video drives. You are required to install drivers from your computer manufacturer.

You may try to force the installation of Intel generic drivers by performing manual procedure, see here for instructions:

http://www.intel.com/support/graphics/sb/CS-033915.htm http://www.intel.com/support/graphics/sb/CS-033915.htm

Here is the zip version of the video driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22166 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22166

Re: Display driver stopped responding and has "successfully" recovered

RNabi1 — Fri, 09 May 2014 03:27:03 GMT

Hi Kevin.

I do have problem same as RAMA problem above mentioned.

"Display Driver stopped responding and has recovered"

Windows 8.1

Please find dxdiag report

------------------

System Information

------------------

Time of this report: 5/8/2014, 22:45:34

Machine name: REZA

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140305-1710)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

System Model: Inspiron 5437

BIOS: A07

Processor: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz (4 CPUs), ~1.6GHz

Memory: 8192MB RAM

Available OS Memory: 8096MB RAM

Page File: 4647MB used, 4728MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9600.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics Family

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_05F31028&REV_09

Display Memory: 1792 MB

Dedicated Memory: 0 MB

Shared Memory: 1792 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: CMN1476

Native Mode: 1366 x 768(p) (60.012Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3412 (English)

Driver Version: 10.18.10.3412

DDI Version: 11.1

Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: Thread

Miracast: Not Supported by WiFi driver

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 1/25/2014 02:22:46, 19380224 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4956-11CF-CC7E-F925B4C2C735}

Vendor ID: 0x8086

Device ID: 0x0A16

SubSys ID: 0x05F31028

Revision ID: 0x0009

Driver Strong Name: oem194.inf:5f63e5341cc65b69:iHSWM_w81:10.18.10.3412:pci\ven_8086&dev_0a16

Rank Of Driver: 00DA2001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech...

Re: Display driver stopped responding and has "successfully" recovered

Kevin_M_Intel — Mon, 12 May 2014 13:27:38 GMT

Hi mnreza

Thanks for the information provided. Please try this driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714

If you are still having problems, try with the steps mentioned at the following link:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

Re: Display driver stopped responding and has "successfully" recovered

ldani1 — Sun, 01 Jun 2014 08:27:46 GMT

Hi Kevin,

I am facing the same problem can you please help ?

My Dxdiag report

------------------

System Information

------------------

Time of this report: 6/1/2014, 13:38:08

Machine name: LOKESH-PC

Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP Pavilion dv5 Notebook PC

BIOS: Default System BIOS

Processor: Intel(R) Core(TM)2 Duo CPU P7350 @ 2.00GHz (2 CPUs), ~2.0GHz

Memory: 2048MB RAM

Available OS Memory: 1980MB RAM

Page File: 1227MB used, 2731MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7600.16385 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1)

Manufacturer: Intel Corporation

Chip type: Mobile Intel(R) 4 Series Express Chipset Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_3602103C&REV_07

Display Memory: 797 MB

Dedicated Memory: 64 MB

Shared Memory: 733 MB

Current Mode: 1280 x 800 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: SEC4E45

Native Mode: 1280 x 800(p) (59.976Hz)

Output Type: Internal

Driver Name: igdumd32.dll,igd10umd32.dll

Driver File Version: 8.15.0010.1749 (English)

Driver Version: 8.15.10.1749

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 7/14/2009 06:45:31, 3805184 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-6902-11CF-5975-0816A7C2C535}

Vendor ID: 0x8086

Device ID: 0x2A42

SubSys ID: 0x3602103C

Revision ID: 0x0007

Driver Strong Name: igdlh.inf:Intel.Mfg.NTx86...1:iCNT0:8.15.10.1749:pci\ven_8086&dev_2a42

Rank Of Driver: 00EC2001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProce...

Re: Display driver stopped responding and has "successfully" recovered

Kevin_M_Intel — Mon, 02 Jun 2014 17:18:00 GMT

Hi danilokesh,

You can try the steps at this link:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

Here is the driver you require:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22165&lang=eng&OSVersion=Windows%207%20(32-bit)*&DownloadType https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22165&lang=eng&OSVersion=Windows%207%20(32-bit)*&DownloadType=

Kevin M

Re: Display driver stopped responding and has "successfully" recovered

AJ12 — Fri, 18 Jul 2014 07:31:12 GMT

Hi Kevin, I have the same problem.

Here is my DxDiag report.

Please help.

Thanks

------------------

System Information

------------------

Time of this report: 7/18/2014, 12:33:37

Machine name: JOSHI

Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP Pavilion dv4 Notebook PC

BIOS: Default System BIOS

Processor: Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz (2 CPUs), ~2.0GHz

Memory: 4096MB RAM

Available OS Memory: 2974MB RAM

Page File: 2392MB used, 3555MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7600.16385 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1)

Manufacturer: Intel Corporation

Chip type: Mobile Intel(R) 4 Series Express Chipset Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_30F7103C&REV_07

Display Memory: 1295 MB

Dedicated Memory: 64 MB

Shared Memory: 1231 MB

Current Mode: 1280 x 800 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: SEC5142

Native Mode: 1280 x 800(p) (59.994Hz)

Output Type: Internal

Driver Name: igdumd32.dll,igd10umd32.dll

Driver File Version: 8.15.0010.1749 (English)

Driver Version: 8.15.10.1749

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 7/14/2009 06:45:31, 3805184 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-6902-11CF-5975-FD10A7C2C535}

Vendor ID: 0x8086

Device ID: 0x2A42

SubSys ID: 0x30F7103C

Revision ID: 0x0007

Driver Strong Name: igdlh.inf:Intel.Mfg.NTx86...1:iCNT0:8.15.10.1749:pci\ven_8086&dev_2a42

Rank Of Driver: 00EC2001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_A...

Re: Display driver stopped responding and has "successfully" recovered

Kevin_M_Intel — Mon, 28 Jul 2014 19:38:30 GMT

Please try installing the driver at this location:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22165 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22165

If you are having problems installing it, follow the instructions here:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

Kevin M

Re: Display driver stopped responding and has "successfully" recovered

AJ12 — Wed, 30 Jul 2014 07:11:50 GMT

Thanks a lot Kevin.

Re: Display driver stopped responding and has "successfully" recovered

Kevin_M_Intel — Fri, 01 Aug 2014 18:48:47 GMT

You are welcome !

Re: Display driver stopped responding and has "successfully" recovered

vgena — Wed, 03 Sep 2014 16:37:34 GMT

Hi Kevin, got this message, there is DX info, BIOS is up to date, Intel HD 4600, it works fine overclocked to 1500. Monitor is 40inch that may be a problem?. thanks

Re: Display driver stopped responding and has "successfully" recovered

AMust1 — Fri, 05 Sep 2014 06:44:12 GMT

i have a same problem that display driver blocked and has successfully recovered kindly help me out... my dxdiag report is here.... kindly help me out...

Re: Display driver stopped responding and has "successfully" recovered

AMust1 — Fri, 05 Sep 2014 10:27:55 GMT

Hey Kevin i have a same problem that display driver blocked and has successfully recovered kindly help me out... my dxdiag report is here.... kindly help me out...

Re: Display driver stopped responding and has "successfully" recovered

Kevin_M_Intel — Mon, 08 Sep 2014 19:29:32 GMT

vladopi4a,

Please reset the BIOS settings to default. Try not to over clock the processor since this can cause problems on the system. Uninstall the driver and install the latest one at this location:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24245&lang=eng https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24245&lang=eng

Ahsan2012@,

Please try uninstalling the driver and installing the following:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22167 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22167

If you have problems to install the driver, try the steps mentioned here:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

Kevin M