topic Re: Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys)) in Graphics

Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys))

SSari2 — Tue, 01 Jul 2014 09:21:58 GMT

I have a lenovo T440 with windows 8.1, it crashes once or twice per day with SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys). I am guessing that this is the intel HD 4400 graphics drivers?

I have updated to the latest driver version 2014-05-17 (10.18.10.3621) newer than lenovos driver, but the machine still crashes.

This is using normal office applications, no gaming or any display heavy applications.

I do use 2 external monitors and the built-in screen, but it crashes with 2 screens and the built-in monitor disabled also.

DxDiag attached, I have disabled the auto updates of drivers, but I do not think this is why my machine crashes, any suggestions or fixes??

Added a eventlog showing how often it crashes.

Re: Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys))

Silvia_L_Intel1 — Wed, 02 Jul 2014 14:17:15 GMT

Hello Stefan.T4400, I am sorry to hear that have had problems with your system.

There is a BETA driver that we are testing, if you want you can try it and then you can let me know your findings. We have received excellent feedback from users that have tested it The version is 3652, so you are free to try it if you want.

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23985&lang=eng&OSVersion=%0A%09%09%09%09%09%09%09%09%0A%09%09%09%09%09%09%09&DownloadType https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23985&lang=eng&OSVersion=%0A%09%09%09%09%09%09%09%09%0A%09%09%09%09%09%09%09&DownloadType=

Since you have a Lenovo system, it is required to install drivers from them; however, you may try forcing the installation of Intel generic drivers by performing manual procedure, see here for instructions:

http://support.intel.com/support/graphics/sb/CS-022355.htm http://support.intel.com/support/graphics/sb/CS-022355.htm

Re: Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys))

SSari2 — Wed, 02 Jul 2014 14:53:11 GMT

I have tried the latest lenovo drivers, they crash. I searched Intel site to see if you had any newer drivers, but they also crashed.

I will try the beta tomorrow.

Do you want a mini dump? I can send a link in a email, but will not post in the forum.

Re: Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys))

Silvia_L_Intel1 — Thu, 03 Jul 2014 19:29:52 GMT

You can send me a private message with the information.

Thanks

Re: Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys))

MBoru1 — Thu, 03 Jul 2014 21:31:06 GMT

One more here with the EXACT same symptoms, and I am also on a Lenovo t440 running windows 8.1

Re: Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys))

SSari2 — Mon, 07 Jul 2014 00:23:54 GMT

mborucki, try to beta drivers sylvia linked to above, so far so good for me. Have not tried long enough yet to be sure, but it looks good so far.

Re: Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys))

SSari2 — Thu, 10 Jul 2014 08:36:58 GMT

The beta drivers seams to be ok.

Have no used them for a few days and no BSOD yet.

Sylvia please reply to this thread when you have a production release of the drivers.

Re: Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys))

MBoru1 — Thu, 10 Jul 2014 17:57:27 GMT

So far so good here as well. Have gone 2 full days without a BSOD where normally I would be getting 2+ per day.

Re: Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys))

Silvia_L_Intel1 — Tue, 15 Jul 2014 20:04:43 GMT

Excellent news!!

Re: Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys))

SSari2 — Tue, 29 Jul 2014 08:01:52 GMT

Now about 3 weeks, I have had three BSOD since I installed the beta driver, this is a huge improvement from 2 per day to once per week, but still could be better.

None of the crashes so far have happened when I was watching the screen/using the computer, so I'm not sure if it was the igdkmd64.systhat crashed, but I guess that it was. Sylvia, do you have any updates to the beta driver yet? any word on when a none beta will be released?

Re: Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys))

BG2 — Wed, 30 Jul 2014 13:49:52 GMT

I am also having the same problem. I am using a T440 + Ultra Dock with 2 external monitors. Started with getting multiple blue screens a day with the igdkm64.sys error. Now, with the new beta driver I only get it once a day and it usually happens at the exact time every day. When I go to lunch I lock my computer then it eventually goes to sleep. Somewhere in that process the computer restarts. I am assuming its a blue screen but I have not seen it since I am always at lunch when it happens. Any suggestions? Thanks.

Re: Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys))

Silvia_L_Intel1 — Wed, 30 Jul 2014 17:29:23 GMT

Stefan.T440, I already ask when is going to be release the production version of this graphics driver. I will let you know one I have the information.

Re: Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys))

KPete4 — Mon, 04 Aug 2014 10:03:18 GMT

I too have had the same problem with my T440s first Bluescreen in two weeks today after Beta driver update. Would you be interested in the minidump file?

Its caused by http://www.google.com/search?q=igdkmd64.sys igdkmd64.sys (igdkmd64+0x2058D2) and http://www.google.com/search?q=ntoskrnl.exe ntoskrnl.exe (nt+0x1607AB)

Error changed from http://www.google.com/search?q=MSDN+bugcheck+SYSTEM_SERVICE_EXCEPTION SYSTEM_SERVICE_EXCEPTION to http://www.google.com/search?q=MSDN+bugcheck+SYSTEM_THREAD_EXCEPTION_NOT_HANDLED SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (M)

Br.

Re: Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys))

TTayl4 — Mon, 04 Aug 2014 21:43:20 GMT

We have a T440s that is getting the BSOD every other day. We have not tried the beta driver yet. Please let us know if we can provide any information and when the updated driver will be available.

Re: Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys))

BG2 — Mon, 04 Aug 2014 21:47:08 GMT

Kennet & TimothyTaylor - Use the beta driver that Sylvia_intel mentioned. Also install the SCCM Driver - http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS040129 http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS040129

I've been using both of those and haven't got a blue screen in a few days now.

Re: Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys))

idata — Wed, 10 Sep 2014 21:00:31 GMT

I have exactly the same problem with a T440

Intel Graphics, same BSOD.

Crash analysis points to the same IGDKMD64.sys driver as the culprit.

I tried to download the 'beta' driver, but got a 404 error.

Could you please repost the link.

Thanks.

Nick

Re: Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys))

ROBERT_U_Intel — Tue, 07 Oct 2014 15:44:31 GMT

@ Nick, We will be releasing an updated driver very soon that addresses various docking station issues. Please watch the Communities for updates.

Thanks

Robert

Re: Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys))

AShah19 — Tue, 04 Nov 2014 23:50:25 GMT

Hi Robert,

I am having the same problem. Any update on the upgrade to the driver? If the update is a bit far off, would it be possible to try out the beta/alpha version of the driver?

Thanks.

Re: Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys))

Silvia_L_Intel1 — Wed, 05 Nov 2014 21:15:46 GMT

We are still waiting for a driver that include those fixes Akshah123.

Re: Windows 8.1 Intel HD 4400 T440 BSOD (SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys))

AShah19 — Thu, 18 Dec 2014 19:06:55 GMT

Hi,

its been another month. Any update?