topic Re: photoshop cs6 & G33/G31 Express Chipset Family in Graphics

photoshop cs6 & G33/G31 Express Chipset Family

idata — Thu, 16 Aug 2012 23:45:36 GMT

I have an HP computer with an Intel G33/G31 Express Chipset Family video card (and, according to the device manager, the latest driver). Adobe Photoshop CS6 has some new features which, when I try to use, claims that I need to set the CS6 preferences to "graphics processor accelerator." When I got to set this in the preferences the box is grayed out & when I hover the mouse over the box it says that I have an error in my display driver & that I should reinstall it or update it. When I check for an update, I find that I have the most current driver. Is my card not compatible? Do I need a new card (I got my computer in 2008 so I would think it's fairly up-to-date)? Any advice would be welcome.

Re: photoshop cs6 & G33/G31 Express Chipset Family

ROBERT_U_Intel — Fri, 17 Aug 2012 15:31:52 GMT

Hi Mike

The G33/31 Express Chip[set Family (GMA3100) only support OpenGl 1.4.

See http://www.intel.com/support/graphics/sb/CS-028169.htm http://www.intel.com/support/graphics/sb/CS-028169.htm

Adobe Photoshop CS6 requires support for OpenGL 2.0.

See http://www.adobe.com/products/photoshop/tech-specs.html http://www.adobe.com/products/photoshop/tech-specs.html

This would explain why some of the features are grayed out or not functioning.

Re: photoshop cs6 & G33/G31 Express Chipset Family

idata — Fri, 17 Aug 2012 16:06:20 GMT

Thanks for the response. I assumed it was something like that. I don't know if you can answer this follow-up question....

My HP (specs here http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01756863&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_usen_c-001_title_r0001 HP Pavilion p6112p Desktop PC Product Specifications - HP technical support (Andorra - English)) came with this graphic card pre-installed. I think it's part of the mother board (it's "integrated"). But they also say that my computer "supports PCI Express x16 graphics cards." Any idea which inexpensive (just popped $200 for CS6) Intel card might suffice?

Thanks again for your help.

Re: photoshop cs6 & G33/G31 Express Chipset Family

ROBERT_U_Intel — Fri, 17 Aug 2012 17:27:42 GMT

Hi Mike

Intel does not make discrete or "add on" graphics adapters. However, there are many PCIE graphics adapters available online and in local retail outlets that will work perfectly in your system. I would recommend doing a bit of research on that latest products available and consider one that supports the features you need and is in your budget.