topic Re: help with installing driver issues? in Graphics

help with installing driver issues?

ROmar — Mon, 30 Jun 2014 03:25:15 GMT

Hello, I am looking for some assistance with regard to installing updates to a graphics driver.

SYSTEM INFORMATIONComputer Manufacturer ASUSTeK COMPUTER INC.Computer Model S400CAOperating System (O/S) Microsoft Windows 8.1Operating System Build (O/S)(build 9600), 64-bitOperating System (version) 6.3.9600System RAM 4.0 GBCD or DVD Device not detectedSystem Hard Drive OverviewSystem Total Storage Size:444.1 GBLocal Disk C:444.1 GBUsed space:128.2 GBFree Space:315.9 GB

GRAPHICS INFORMATIONGraphics Product [1]http://www.intel.com/support/graphics/intelhdgraphics4000 Intel® HD Graphics 4000Graphics Driver Version not detected3D AccelerationYesHardware Transform & Lighting Support YesVideo Memory1.8 GBVertex Shader Support 5.0Pixel Shader Support 5.0Microsoft DirectX* Version 11.0

I have tried to both auto install through the Asus client update which status comes up 'failed' each time I try the update. As well as manually install the file from the download center which I get the error message "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer." Mind you I used the sites tool to identify my product and the correct file to download. I used the direct X diagnostic tool to confirm my device name and graphics driver version of 10.18.10.3308 . Any help would be appreciated, thank you very much.

Re: help with installing driver issues?

Silvia_L_Intel1 — Mon, 30 Jun 2014 17:32:41 GMT

Hello Ramsis, I am sorry to hear that have had problems updating Intel Graphics Driver.

That message indicates that your computer manufacturer does not allow the installation of generic Intel video drives. You are required to install drivers from your computer manufacturer; however, you may try forcing the installation of Intel generic drivers by performing manual procedure, see here for instructions:

http://support.intel.com/support/graphics/sb/CS-022355.htm Graphics — Computer manufacturer graphics driver detected

Select your operating system version and download the zip version of the video driver. The latest driver is version 3621:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23884&lang=eng&OSVersion=%0A%09%09%09%09%09%09%09%09%0A%09%09%09%09%09%09%09&DownloadType= Download Center

Re: help with installing driver issues?

ROmar — Sat, 05 Jul 2014 08:03:49 GMT

Thank you for your reply Sylvia, I attempted to download the 64 bit version zip file from both intel and Asus websites. While performing the manual install I received a message that the driver is up to date. Does it matter which directory I download the file to before/after unzipping it?

Re: help with installing driver issues?

Silvia_L_Intel1 — Wed, 30 Jul 2014 15:58:19 GMT

Ramsis, it doesn't matter the folder or directory you choose to download the file.