topic Re: 3D Model Problem Graphic Driver Version 22.20.16.4771 in Graphics

3D Model Problem Graphic Driver Version 22.20.16.4771

bÖren — Wed, 08 Nov 2017 20:32:58 GMT

Hi; We have a software about dental clinics. When our customers updated their graphic driver "intel graphic update version 22.20.16.4771", they cant see 3D Model. We restore previous graphic driver version, problem is solved. How can we fix this problem. Thanks.

Re: 3D Model Problem Graphic Driver Version 22.20.16.4771

AlHill — Wed, 08 Nov 2017 20:37:51 GMT

What is the complete processor model number that your customer has?

What operating system does your customer have?

WHat graphics does your customer have?

Doc

Re: 3D Model Problem Graphic Driver Version 22.20.16.4771

bÖren — Wed, 08 Nov 2017 20:45:57 GMT

Operation System :Windows 10 Home

Processor Model : Intel® HD Graphic Card 630

Pc Model : HP All-in-One - 22-b304nt (Ex)

Re: 3D Model Problem Graphic Driver Version 22.20.16.4771

AlHill — Thu, 09 Nov 2017 01:22:53 GMT

Thanks for the additional information. An Intel support rep will be able to help you now.

Doc

Re: 3D Model Problem Graphic Driver Version 22.20.16.4771

idata — Thu, 09 Nov 2017 20:05:48 GMT

Hello bilgehanoren,

I understand Intel graphics driver 22.20.16.4771 is not showing 3D model on the dental clinic software you are using.

Let me apologize for any inconvenience this issue may be causing to you.

I would like you to try newer version of the graphics driver we recently released. You can download it from this link https://downloadcenter.intel.com/download/27266/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=98909 https://downloadcenter.intel.com/download/27266/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=98909

Once the file has been downloaded install it using the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

Let me know if issue persists or not.

Regards,

Fred D.

Re: 3D Model Problem Graphic Driver Version 22.20.16.4771

idata — Thu, 16 Nov 2017 23:41:33 GMT

Hello bilgehanoren,

I was wondering if you still need assistance regarding the 3D model on the dental clinic software you are trying to use. In case you still need assistance just let me know.

Regards,

Fred D.

Re: 3D Model Problem Graphic Driver Version 22.20.16.4771

bÖren — Sun, 26 Nov 2017 22:15:25 GMT

Hi;

Thank you for your quick return. When the computers starts to have problem, we roll back the customers drivers and problem fix. This week we install your problematic driver again and try to install your new driver. We will feedback this week. Thanks.

Re: 3D Model Problem Graphic Driver Version 22.20.16.4771

idata — Mon, 27 Nov 2017 18:47:38 GMT

Hello bilgehanoren,

Thanks for the update. As soon as you try newer version of the graphics driver let me know if issue persists or not.

Regards,

Fred D.

Re: 3D Model Problem Graphic Driver Version 22.20.16.4771

bÖren — Tue, 28 Nov 2017 20:20:13 GMT

Hi Fred.

Today we try new driver in a customer pc. Problem is solved. Thanks for everthing.

Best Regards.

Re: 3D Model Problem Graphic Driver Version 22.20.16.4771

idata — Wed, 29 Nov 2017 18:02:42 GMT

Hello bilgehanoren,

I am glad to hear issue has been fixed. Do not hesitate to contact us back if you have any other inquiry.

Regards,

Fred D.