topic Brightness issue in Windows 10 in Graphics

Brightness issue in Windows 10

WTaut — Fri, 09 Mar 2018 10:55:02 GMT

I have a Samsung Ativ 4 notebook. NP470R5E-X01ZA.

Since updating to windows 10 I cannot adjust my screens brightness. If I change the Intel driver to the Windows basic display driver it works but then I cannot use an external projector or screen. Updating to the latest Intel driver did not work.

Greetings,

Willem

Re: Brightness issue in Windows 10

idata — Fri, 09 Mar 2018 15:31:42 GMT

Hello willemtaute,

Thank you for contacting us regarding the brightness issue that you have been experiencing on your Samsung Ativ 4 notebook (NP470R5E-X01ZA) OEM equipment, it will be more than a pleasure to assist you with your inquiries.

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

To attach a file, you must click •Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

As well please go ahead and attach our Intel Graphics Driver Report:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html

I hope to hear from you soon.

Best Regards,

Diego S.

Re: Brightness issue in Windows 10

idata — Thu, 15 Mar 2018 14:57:22 GMT

Hello willemtaute,

I was taking a look to your thread, and I wanted to confirm if you need further assistance?

Please do not hesitate on replying back so we can provide you with assistance regarding your issue.

I hope to hear from you soon.

Best Regards,

Diego S.