topic Re: My intel HD 630 Hard Lagging in Graphics

My intel HD 630 Hard Lagging

TWidj — Fri, 09 Mar 2018 06:40:17 GMT

Hello I'm using asus ROG GL503V

with intel HD 630

sory for my bad English, but I hope u can understand what I mean...

when I'm using my laptop for browsing and any little application, my intel's gpu always 100% and freeze

but when I'm running a heavy application, my laptop is running so good

I don't know what happened with my laptop, I go to Asus Service center 2 times they replace mainboard and ram but still got nothing

I'm try to fix this problem by factory reset this laptop but still got nothing too

can someone help ??

Re: My intel HD 630 Hard Lagging

idata — Sat, 10 Mar 2018 00:20:29 GMT

Hello Theda,

I understand that you are having problems with your graphics controller as it seems to be lagging and not performing well while running small applications.

Regarding this, To better assist you with your request, I will need to check some information about your computer. Please follow these steps:

1. In the keyboard, press WinLogo key + R.

2. In the Run box please type dxdiag and hit Enter.

3. Click on Save All Information (save it in your desktop).

4. Attach the report to this thread.

Regards,

David V

Re: My intel HD 630 Hard Lagging

TWidj — Sun, 11 Mar 2018 08:50:29 GMT

hello David...

im really appreciated about your help..

i attach dxdiag.txt in this threat

i hope u can help me...

best regards,

theda widjaya

Re: My intel HD 630 Hard Lagging

idata — Mon, 12 Mar 2018 16:59:45 GMT

Hello Theda,

Thank you for your response,

Upon review of the information I can see that we have a newer graphics driver than the one you currently have installed. I would like to try updating the driver and after that see if the lag persists. Please refer to the following link and download the ".zip" file:

https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?product=98909 https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?product=98909

After downloading, please follow these steps:

1 - Unzip the file to a designated location or folder.

2 - Right-click Windows Start icon and open Device Manager.

3 - Click Yes when prompted for permission from User Account Control.

4 - Expand the Display adapters section.

5 - Right-click the Intel® graphics entry and select Update Driver Software.

6 - Click "Browse my computer for driver software".

7 - Click "Let me pick from a list of device drivers on my computer".

8 - Click "Have Disk".

9 - Click "Browse".

10 - Access the designated location or folder, and access a folder called "Graphics".

11 - Select the file called "igdlh64" or "igdlh".

12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.

13 - Reboot your computer

Regards,

David V

Re: My intel HD 630 Hard Lagging

TWidj — Wed, 14 Mar 2018 14:40:39 GMT

Hello david , i cant found "igdlh64 or igdlh" in folder Graphics

Re: My intel HD 630 Hard Lagging

TWidj — Wed, 14 Mar 2018 14:51:15 GMT

Hello david , i cant found "igdlh64 or igdlh" in folder Graphics

Re: My intel HD 630 Hard Lagging

idata — Thu, 15 Mar 2018 00:09:32 GMT

Hello Theda,

Thank you for your response,

I can see that the option provided does not show there, please select the one named "Kit126731". That one will let you do the graphics driver update.

Regards,

David V

Re: My intel HD 630 Hard Lagging

TWidj — Thu, 15 Mar 2018 01:47:58 GMT

hello David

i've been update with "Kit126731"

but when i properties my Intel HD

Driver version not change, still 23.20

problem with that?

best regards,

Theda widjaya

Re: My intel HD 630 Hard Lagging

idata — Thu, 15 Mar 2018 17:11:12 GMT

Hello Theda,

Thank you for your response,

Actually you did update it successfully. The version is now 4944 which is the latest one for that graphics controller. Here is some information about the driver version number:

https://www.intel.com/content/www/us/en/support/articles/000005654/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005654/graphics-drivers.html

Also, now that it has been updated, please proceed to normally use the system and let me know if the issue persists.

Regards,

David V

Re: My intel HD 630 Hard Lagging

idata — Thu, 22 Mar 2018 20:52:57 GMT

Hello Theda,

I am following up with your case and see that we have not heard back from you.

If you need more assistance do not hesitate to reply.

Regards,

David V

Re: My intel HD 630 Hard Lagging

TWidj — Fri, 23 Mar 2018 06:25:39 GMT

really thx for ur attention david

the problem is fix ,, after im update newest driver

but now im getting problem with my cpu

i open thread about that

once again Thank you !!

best regards