RDP connection Crash in igdumdim32

FFeli2 — Mon, 24 Oct 2016 04:26:00 GMT

Steps:

1) RDP to a Win10 remote desktop

2) Open IE 11

3) Play one embedded video

4) RDP client crashed with below info:

STACK_TEXT:

019bf0f0 5cc6ac95 0000013c 42229f38 165aa144 ntdll!RtlEnterCriticalSection+0x13

WARNING: Stack unwind information not available. Following frames may be wrong.

019bf11c 5ce396c2 17206458 0000cfef 165aa148 igdumdim32!GTPIN_IGC_Instrument+0x86c85

019bf13c 5ce39bda 00000000 165aa148 165aa144 igdumdim32!GTPIN_IGC_Instrument+0x2556b2

019bf180 5cd70e97 2fa19878 165aa140 42229f80 igdumdim32!GTPIN_IGC_Instrument+0x255bca

019bf1a4 5cc9dba6 165aa140 019bf200 082bdb38 igdumdim32!GTPIN_IGC_Instrument+0x18ce87

019bf1c0 5cc5b11e 0010420c 019bf200 2fde1368 igdumdim32!GTPIN_IGC_Instrument+0xb9b96

019bf1d8 5cc42b46 082bdb38 019bf200 019bf2b0 igdumdim32!GTPIN_IGC_Instrument+0x7710e

019bf238 6a7d3e6f 168f0040 019bf254 1704f240 igdumdim32!GTPIN_IGC_Instrument+0x5eb36

019bf294 6a7d4975 019bf2b0 1704f458 6a7d48d0 d3d9!CreateVideoProcessDeviceLH+0x5f

019bf2d0 6a964b6f 0c594e80 1704f458 019bf554 d3d9!CDxva2Container::CreateVideoProcessDevice+0xa5

019bf3f0 6a9652d2 30e38760 1704f458 019bf554 dxva2!DXVA2CreateVideoService+0xb6f

019bf428 610a5efd 30e38770 1704f458 019bf554 dxva2!DXVA2CreateVideoService+0x12d2

019bf45c 6109238e 1704f458 00000015 019bf488 evr!CreateVideoProcessor+0x78

019bf51c 610b531c 019bf554 1704f458 6107b6b0 evr!CMFVideoMixer9::AllocateVideoProcessorResourcesWorker+0xef

019bf584 61087dab 311eeb00 311eeb40 311eeb58 evr!`CThrowingAllocator,CThrowingAllocator >,0> >::_Node>::allocate'::`2'::`dynamic atexit destructor for 'ba''+0x869c

019bf5a4 61093ea8 311eeb40 10000000 00000000 evr!CMFVideoMixer::MFTProcessMessage+0xcb

019bf5cc 6184c3a1 311eeb40 10000000 00000000 evr!CMFVideoMixer9::MFTProcessMessage+0x38

019bf5f0 6184ca9b 6184ca70 00000000 15dc9a7c mf!MFCreateVideoRendererActivate+0x46e1

019bf608 6163e975 15dc9a1c 00000000 00000000 mf!MFCreateVideoRendererActivate+0x4ddb

019bf634 616406ca 312d2c40 00000000 00000000 mfcore!CBitPump::TryStartPump+0x11e

019bf658 616576fe 00000001 00000001 00000000 mfcore!CBitPump::NotifySourceStarted+0x12d

019bf68c 6165fbf8 00000001 00000001 30e2a738 mfcore!CMediaSessionPresentation::AllBitPumpNotifySourceStarted+0x9d

019bf6ec 61659d92 019bf740 31150654 311dcdbc mfcore!CMediaSession::HandleSourceStarted+0x2be

019bf720 61659e60 019bf740 00000000 31150590 mfcore!CMediaSessionSourceManager::HandleSourceEvent+0x186

019bf77c 6165cd56 0abf7660 019bf7d0 61c0550e mfcore!CMediaSessionSourceManager::OnSourceEvent+0x63

019bf788 61c0550e 311dcbac 0abf7660 05c5f4e8 mfcore!CMediaSession::OnSourceEventAsyncCallback::Invoke+0x16

019bf7d0 61c05c5a 019bf9c8 0c5aef18 099783b0 RTWorkQ!RtwqInvokeCallback+0x133e

019bf80c 7794de13 019bf9c8 0acd1d40 0c5aef18 RTWorkQ!RtwqInvokeCallback+0x1a8a

019bf8f8 7794cc25 019bf9c8 0c5aef88 e67b2e7e ntdll!TppWorkpExecuteCallback+0x153

019bfaa8 76d238f4 082b5970 76d238d0 39c5d941 ntdll!TppWorkerThread+0x555

019bfabc 77985de3 082b5970 e67b2fd2 00000000 kernel32!BaseThreadInitThunk+0x24

019bfb04 77985dae ffffffff 779ab7d2 00000000 ntdll!__RtlUserThreadStart+0x2f

019bfb14 00000000 7794c6d0 082b5970 00000000 ntdll!_RtlUserThreadStart+0x1b

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: igdumdim32!GTPIN_IGC_Instrument+86c85

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: igdumdim32

IMAGE_NAME: igdumdim32.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 571a8cbf

STACK_COMMAND: ~65s; .ecxr ; kb

FAILURE_BUCKET_ID: NULL_CLASS_PTR_WRITE_c0000005_igdumdim32.dll!GTPIN_IGC_Instrument

BUCKET_ID: APPLICATION_FAULT_NULL_CLASS_PTR_WRITE_igdumdim32!GTPIN_IGC_Instrument+86c85

ANALYSIS_SOURCE: UM

FAILURE_ID_HASH_STRING: um:null_class_ptr_write_c0000005_igdumdim32.dll!gtpin_igc_instrument

FAILURE_ID_HASH: {6b0d79ce-b46f-d37b-7b52-7682b26c03e0}

Followup: MachineOwner

0:065> lmv m igdumdim32

start end module name

5cae0000 5ef32000 igdumdim32 (export symbols) igdumdim32.dll

Loaded symbol image file: igdumdim32.dll

Image path: C:\Windows\System32\igdumdim32.dll

Image name: igdumdim32.dll

Timestamp: Sat Apr 23 04:42:39 2016 (571A8CBF)

CheckSum: 025252BF

ImageSize: 02452000

File version: 20.19.15.4444

Product version: 20.19.15.4444

File flags: 0 (Mask 3F)

File OS: 40004 NT Win32

File type: 2.8 Dll

File date: 00000000.00000000

Translations: 0409.04b0

CompanyName: Intel Corporation

ProductName: Intel HD Graphics Drivers for Windows(R)

InternalName: igdumdim32.dll

OriginalFilename: igdumdim32.dll

ProductVersion: 20.19.15.4444

FileVersion: 20.19.15.4444

FileDescription: User Mode Driver for Intel(R) Graphics Technology

-----------------------------------------------------------------------

Please help check this issue, thanks!

Re: RDP connection Crash in igdumdim32

idata — Mon, 24 Oct 2016 20:01:36 GMT

Hello FelixYanVm,

Could you please provide your computer and processor model?

Have you contacted Microsoft in regard to this matter?

Regards,

Amy.

Re: RDP connection Crash in igdumdim32

idata — Mon, 31 Oct 2016 20:16:03 GMT

Hello /thread/107675 FelixYanVm,

I am following up your thread, and I wanted to know if you were able to fix the crash.

Please let me know your findings.

Regards,

Amy.

Re: RDP connection Crash in igdumdim32

FFeli2 — Tue, 01 Nov 2016 01:48:22 GMT

Here are the details as requested.

OS Name Microsoft Windows 10 Enterprise

Version 10.0.10586 Build 10586

System Manufacturer Dell Inc.

System Model Latitude E7470

System Type x64-based PC

Processor Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2496 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date Dell Inc. 1.6.3, 6/15/2016

SMBIOS Version 2.8

Embedded Controller Version 255.255

BIOS Mode UEFI

Thanks!

Re: RDP connection Crash in igdumdim32

FFeli2 — Tue, 01 Nov 2016 01:49:36 GMT

No, the problem still there. I updated processor info as requested.

Please let me know if you need more info!

Thanks!

Re: RDP connection Crash in igdumdim32

idata — Tue, 01 Nov 2016 16:02:32 GMT

You could try updating the Intel® HD Graphics to the latest, which you can find here https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355 Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]. However, if the issue persists I recommend contacting the RDP software developer for more feedback in regard to this matter, it's possible that they are aware of the situation and can provide more troubleshooting steps.

Regards,

Amy.

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RDP connection Crash in igdumdim32

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