topic Re: Intel HD 620 Graphics Windows10 64 Bits in Graphics

Intel HD 620 Graphics Windows10 64 Bits

idata — Mon, 22 May 2017 17:12:39 GMT

Hi,

IntensePC3 (using Intel Core i7-7500U) has an issue on End customer application.

Remotely I can connect and see the Creator's update has been installed (1703).

Any Intel driver is generating really strange effects on the screen: https://drive.google.com/open?id=0B5Dy-Hxkgj7ebXcySUplM2l3dFE https://drive.google.com/open?id=0B5Dy-Hxkgj7ebXcySUplM2l3dFE

The only way to have this gone is to roll back to Microsoft driver (10.0.15063.0) but then only 1 Display is detected.

Any idea? I will try to get the customer to reinstall his OS on Win 10 64 bits without Creator's update to see if it comes from this but he is in remote location which isn't facilitating the problem.

For any solution, please let me know.

Thanks.

Max.

Re: Intel HD 620 Graphics Windows10 64 Bits

idata — Tue, 23 May 2017 15:52:46 GMT

Hello MaxTGPC,

My apologies for the inconvenience.

Does the same behavior happen when you use the Search automatically for updated driver software option and select one of the drivers listed?

Have you tried installing one of our drivers using the "Have Disk...." method? I can share with you the steps in case you have not tried this.

Regards,

Amy C.

Re: Intel HD 620 Graphics Windows10 64 Bits

idata — Mon, 29 May 2017 16:14:37 GMT

/thread/114679 MaxTGPC, hope you were able to check my previous input.

Regards,

Amy C.

Re: Intel HD 620 Graphics Windows10 64 Bits

idata — Thu, 01 Jun 2017 13:11:16 GMT

Hi Amy,

No, we weren't able to resolve this case. The PC is going to come back to our Lab for investigation.

As others PC didn't get this issue we are thinking it's bad memory, or the CPU has a problem.

I will let you know when I have more information.

Best Regard.

Maxime.

Re: Intel HD 620 Graphics Windows10 64 Bits

idata — Thu, 01 Jun 2017 16:25:01 GMT

Yes, please Maxime let me know how it goes.

Regards,

Amy C.

Re: Intel HD 620 Graphics Windows10 64 Bits

idata — Mon, 19 Jun 2017 16:20:45 GMT

Maxime, were you able to find more results on your investigation?

Regards,

Amy C.

Re: Intel HD 620 Graphics Windows10 64 Bits

idata — Tue, 20 Jun 2017 08:16:22 GMT

Hi Amy,

It seems that the customer were using the PC to power 4 screens (2 from the HDMI and DP Ports as advised and 2 via USB). The PC has been investigated and I believe the overload has made the CPU/GPU faulty. The whole PC is now going to the manufacturer for repair).

The customer was previously using Quad Core AMD and wanted to try the i7-7500U (Dual Core).

I will tell when I have more information.

Best Regards.

Maxime.

Re: Intel HD 620 Graphics Windows10 64 Bits

idata — Tue, 20 Jun 2017 16:23:08 GMT

Keep me posted.

Regards,

Amy C.

Re: Intel HD 620 Graphics Windows10 64 Bits

idata — Mon, 10 Jul 2017 16:13:52 GMT

Hope you were able to find the source of the issue.

Regards,

Amy C.

Re: Intel HD 620 Graphics Windows10 64 Bits

idata — Tue, 11 Jul 2017 08:04:10 GMT

Hi Amy,

No, the product is still with the manufacturer.

Could it be possible that the hyperthreading creates this kind of issue if the BIOS fix is not applied?

http://wccftech.com/intel-hyperthreading-bug-in-kabylake-and-skylake-processors-was-addressed-by-bios-fix-in-april-2017/ http://wccftech.com/intel-hyperthreading-bug-in-kabylake-and-skylake-processors-was-addressed-by-bios-fix-in-april-2017/

Best Regards.

Max

Re: Intel HD 620 Graphics Windows10 64 Bits

idata — Tue, 11 Jul 2017 13:47:45 GMT

We will have to wait for the results of the computer manufacturer. Not really, these two are not related.

Please share your results.

Regards,

Amy C.