topic Re: UHD Graphics 630 Issues in Graphics

UHD Graphics 630 Issues

PPonc — Mon, 13 Nov 2017 20:08:16 GMT

Hi, Just built new system based on ASUS ROG STRIX Z370-E and Core i7-8700K. Installed Win 10 Fall Creators build. Installed the latest VGA drivers from ASUS website (and later the latest drivers from Intel Website) and immediately came across the following 2 issues when using 2 monitors. There is no other graphics card installed just the inbuilt 630.

Here is the Intel Report and also all the requested additional files as attachments.

Category

Questions

Answers (N/A if not

applicable)

Description

Provide a detailed description of

the issue

There are 2 issues I wish to

highlight.

Issue 1: Set up for 2 displays using the HDMI and

the Display Port in extended desktop mode. Initially this seemed to be fine

with both displays showing the desktop. However, after a period of time and

following the displays being turned off by the Power Options settings after

10 minutes, the Display Port connected monitor would not come back on. I

swapped the primary and secondary displays in the Intel settings but the DP

monitor would not come back on. I had to uninstalled and reinstalled the

driver to recover the display. On one occasion even doing this did not work.

I then repeated the same using the DVI and the DP ports and again the DP

monitor would often not display anything and could not be got working again

without reinstalling the drivers. I then used the DVI and the HDMI connectors

and this combination did display both screens all the time but in this mode

issue 2 below was then apparent.

Issue 2: Set up for 2 display

outputs using the DVI and HDMI connectors. If you open up an Internet

explorer window on the 'secondary' display, and then try to play some video

from either say the BBC website for one of its TV channels or for any YouTube

video, you will see that the video is not displayed although sometimes there

is the odd flicker of video as the window is moved about. If the window is

moved to the primary display then the video is shown normally. Swapping the

primary and secondary displays gives the same result meaning that it is not

related to the output connector in use.

Please place an X to the right of

the option showing how often you see this issue using specific steps. (Ex:

'Every few times a game is started it flickers.' <- This would be "Often")</span>

Always (100%):

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%): </span>

<td rowspan="6" style="border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentColor windowtext windowtext; pa...

Re: UHD Graphics 630 Issues

idata — Tue, 14 Nov 2017 20:21:07 GMT

Hello TheOldTannery,

I understand you are having issues when using the computer in dual display.

Let me apologize for any inconvenience this issue may be causing to you.

I would like you to try installing some of the computer drivers in a specific order.

Please install this driver first, and then restart the computer http://dlcdnet.asus.com/pub/ASUS/mb/03CHIPSET/Z370Consumer_11.7.0.1040.zip http://dlcdnet.asus.com/pub/ASUS/mb/03CHIPSET/Z370Consumer_11.7.0.1040.zip

Install this other driver, and then restart the computer one more time http://dlcdnet.asus.com/pub/ASUS/mb/03CHIPSET/MEI_Win10_V11701032_20170830_81.1.zip http://dlcdnet.asus.com/pub/ASUS/mb/03CHIPSET/MEI_Win10_V11701032_20170830_81.1.zip

I would like you to try different version of the graphics driver. Please uninstall current graphics driver first. In order for you to uninstall current graphics driver on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then install the graphics driver that is on this link https://downloadcenter.intel.com/download/27058/Intel-Graphics-Driver-for-Windows-15-46-?product=98909 https://downloadcenter.intel.com/download/27058/Intel-Graphics-Driver-for-Windows-15-46-?product=98909

Do you get the same issue if you use the computer on Single Display? If possible test Displayport* and HDMI on single display and let me know if issue persists or not.

Regards,

Fred D.

Re: UHD Graphics 630 Issues

PPonc — Tue, 14 Nov 2017 21:24:09 GMT

Hi Fred,

Thanks for reply.

I had already installed Z370Consumer_11.7.0.1040.zip so uninstalled it and reinstalled it, then rebooted
I then installed the next MEI file and that said there were newer drivers version 11.7.0.1040 already installed so I let it overwrite with its version 11.7.0.1023 and rebooted.
I then uninstalled graphics driver as described and rebooted
I then went to install the Intel driver package but that said it did not find any compatible hardware. From the words on the intel site for this driver it seems to support UHD Graphics 620 but makes no reference to 630, was that the correct link?
I then reinstalled the latest driver again. Everything the same as before.

Let me know what to do about the wrong graphics driver in the link.

Thanks

Re: UHD Graphics 630 Issues

idata — Wed, 15 Nov 2017 17:42:22 GMT

Hello TheOldTannery,

I am sorry to hear you are still having issues with your computer.

Do you get the same issue if you use the computer on Single Display? If possible test Displayport* and HDMI on single display and let me know if issue persists or not.

I would like you to try different graphics driver baseline. Please uninstall current graphics driver first. In order for you to uninstall current graphics driver on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then install the graphics driver that is on this link https://downloadcenter.intel.com/download/27199/Graphics-Intel-Graphics-Driver-for-Windows-15-47-?product=126790 https://downloadcenter.intel.com/download/27199/Graphics-Intel-Graphics-Driver-for-Windows-15-47-?product=126790

Regards,

Fred D.

Re: UHD Graphics 630 Issues

PPonc — Wed, 15 Nov 2017 19:16:20 GMT

Hi Fred,

Some success. This version of the driver (4815) did install ok.

I tested each single output and video did play back ok.

I then plugged back in both displays using DVI and DP connectors and so far video can now be played back on both the primary and secondary displays as in my issue 2 above. It remains to be seen if my issue 1 above is also sorted, I will monitor over next few days and if ok will then try HDMI and DP as the connectors.

Thanks

Re: UHD Graphics 630 Issues

PPonc — Wed, 15 Nov 2017 20:40:54 GMT

Hi,

Just came back after 30 minutes and both screens had been turned off by the power settings but on moving the mouse only the DVI screen came back on, I could not get the DP output to come back. I then swapped over to the HDMI connector on that display and the screen then came back on. I think this confirms an issue with the DP connector when output is turned off in this build and also the other 2 builds 4758 and 4849. The video output on both screens continues to be ok.

I will see if I get the same effect again with the HDMI connected monitor when it times out.

Re: UHD Graphics 630 Issues

idata — Thu, 16 Nov 2017 18:21:32 GMT

Hello TheOldTannery,

Thanks for the update.

Please test the system a little bit more with HDMI connection and let me know if it fails or not.

Regards,

Fred D.

Re: UHD Graphics 630 Issues

PPonc — Fri, 17 Nov 2017 15:59:59 GMT

All looking good with HDMI coming back out of being turned off, just the DP port seems to be affected.

Re: UHD Graphics 630 Issues

idata — Fri, 17 Nov 2017 21:05:37 GMT

Hello TheOldTannery,

Thanks for the additional information you sent to me.

Have you tried contacting the motherboard manufacturer just to make sure the issue is not being caused by a power management issue on the board?

Since issue happens even with the graphics driver ASUS* provides on their website then the issue might not be software related. The drivers ASUS* provides on their website have been tested and validated to work fine in your specific computer model.

If possible try contacting ASUS* and let us know what they say about this issue. This link will give you their contact information https://www.asus.com/us/support/ https://www.asus.com/us/support/

Regards,

Fred D.

Re: UHD Graphics 630 Issues

PPonc — Sat, 18 Nov 2017 01:04:08 GMT

Hi,

I was thinking the opposite actually in that the Asus driver is essentially the intel driver but possibly with some minor changes and therefore the issue is likely to be common to both.

I have spoken to Asus on the video issue and they just suggested it may well be a Windows issue and to reinstall everything from scratch!!!! To me the video issue was almost certainly a driver issue (and so it seems to have been proved) as it was the secondary display that always had the problem regardless of which connector was being used, ie a function under control of the driver and essentially hardware independent. The power up issue is a little more difficult as I imagine there is the possibility of the Video Bios involved here. Asus has not responded on this one. I am not sure how screen output is turned off within the chip and if the entire chip is powered back up at once or if connector outputs of the chip are individually powered back up. It would seem more logical to me that the output stages of the chip are all re-enabled and then the driver takes control and displays things thereafter. Do you know what controls the output to each connector? If this is a video bios issue, is that within the intel chipset and hence controlled by Intel or is it something that Asus develops themselves as part of the motherboard?

Thanks

Re: UHD Graphics 630 Issues

idata — Wed, 29 Nov 2017 20:50:59 GMT

Hello TheOldTannery,

Let me do further research and come back to you. I will post information on this forum thread as soon as I have it.

Regards,

Fred D.

Re: UHD Graphics 630 Issues

idata — Sat, 23 Dec 2017 01:33:24 GMT

Hello TheOldTannery,

I tried to reproduce the issue in our lab with a monitor (HP Z27s) and also with a TV (LG 55UH8500), but both displays woke up from sleep mode fine. I used a Surface Pro 4 with Windows 10* 64-bit Fall Creators Update. I connected the monitor with a miniDP to Displayport* cable, and the TV was connected using a miniDP to HDMI adapter.

I used a graphics driver that was released on 12/7/2017. Please try this driver and let me know if you get the same issue or not https://downloadcenter.intel.com/download/27355/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=126790 https://downloadcenter.intel.com/download/27355/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=126790

Regards,

Fred D.

Re: UHD Graphics 630 Issues

idata — Fri, 29 Dec 2017 23:16:40 GMT

Hello TheOldTannery,

I wanted to double check if you were able to install the Graphics driver that Fred attached to you on the last post.

Please let us know the results.

Antony S.