topic Re: Issues with Intel HD Graphics on a Pentium B950 Processor in Graphics

Issues with Intel HD Graphics on a Pentium B950 Processor

TMcDo2 — Thu, 20 Mar 2014 04:01:07 GMT

Hello there everyone, and thank you in advance for your assistance.

One week ago while playing War Thunder, a friend of mine suggested that I should update the drivers for my Intel HD Graphics card, as it would increase the frame rate of the game. I did exactly that and the effects were awesome. However, to my horror, I cannot seem to play half of the games I used to be able to! ArmA II: Operation Arrowhead, Left 4 Dead 2, Kerbal Space Program, and a multitude of others. The game will start up and once it does, the screen will go black and do nothing more, sounds continue to play in the background and everything functions, but it will not work. I can restart the computer, or even just put it to sleep with a keyboard command. When I do the latter, everything comes back as normal with whatever game at hand sitting on the "Start Bar", I have to close it out, otherwise the screen will black out again and I will be forced to put the laptop back into sleep mode. (Yes, I have tried Alt-Tabbing, Windows-Tabbing, and many other things.)

As a possible solution, I downloaded the earliest drivers I could get my hands on to see if I could solve the issue, however, the exact same thing happens. I still can play some games, which is strange, and for example, ArmA II: Operation Arrowhead will render in windowed mode, but whenever a game goes full screen it "kills" the screen.

Someone please help me!

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601)

System Manufacturer: Acer

System Model: Aspire 5750Z

BIOS: InsydeH2O Version V1.13

Processor: Intel(R) Pentium(R) CPU B950 @ 2.10GHz (2 CPUs), ~2.1GHz

Memory: 4096MB RAM

Page file: 1907MB used, 5986MB available

DirectX Version: DirectX 11

-Display-

Intel(R) HD Graphics

Chip Type: Intel(R) HD Graphics Family

DAC Type: Internal

Approx. total Memory: 1760MB

Driver Version: 9.17.10.3347

DDI Version: 10.1

Driver Model: WDDM 1.1

Through my searches I learned it was formerly known as the "Sandy Bridge"?

Re: Issues with Intel HD Graphics on a Pentium B950 Processor

Allan_J_Intel1 — Thu, 20 Mar 2014 20:16:55 GMT

Thanks for joining the community.

I am sorry to hear that you had issues when playing games after updating graphics drivers.

I would like to escalate this issue to our game team and see if this issue is related to the latest graphics drivers.

Please copy-paste or attach the Graphics report generated within the Intel(R) Graphics User Interface. To access this report, please click on Start >> Control Panel >>Intel GMA driver >> information >> Save To File...

http://www.intel.com/support/graphics/sb/cs-009476.htm http://www.intel.com/support/graphics/sb/cs-009476.htm

Also, I will need the DirectX report.

Click Start, click Run, type dxdiag in the Open box, and then click OK.

Allan.

Re: Issues with Intel HD Graphics on a Pentium B950 Processor

TMcDo2 — Thu, 20 Mar 2014 22:01:44 GMT

--- Intel HD Graphics Log ---

Intel(R) HD Graphics

Report Date: 3/20/2014

Report Time[hh:mm:ss]: 17:57:34

Driver Version: 9.17.10.3347

Operating System: Microsoft Windows 7 Home Premium (6.1.7601)

Default Language: English (United States)

DirectX* Version: 11.0

Physical Memory: 3947 MB

Processor: Intel(R) Pentium(R) CPU B950 @ 2.10GHz

Processor Speed: 2095 MHz

Vendor ID: 8086

Device ID: 0106

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics

Video BIOS: 2119.0

Current Graphics Mode: 1366 by 768

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 13.78 inches

Vertical: 07.48 inches

Monitor Supported Modes:

1366 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 30 E4 50 02 00 00 00 00

00 14 01 03 80 23 13 78 0A C2 D5 9C 60 55 9E 26

19 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 3E 1C 56 A0 50 00 16 30 30 20

35 00 59 C2 10 00 00 19 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 FE 00 4C

47 20 44 69 73 70 6C 61 79 0A 20 20 00 00 00 FE

00 4C 50 31 35 36 57 48 32 2D 54 4C 45 41 00 FD

* Other names and brands are the property of their respective owners. *

--- DxDiag ---

------------------

System Information

------------------

Time of this report: 3/20/2014, 17:57:40

Machine name: C-3PO

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)

Language: English (Regional Setting: English)

System Manufacturer: Acer

System Model: Aspire 5750Z

BIOS: InsydeH2O Version V1.13

Processor: Intel(R) Pentium(R) CPU B950 @ 2.10GHz (2 CPUs), ~2.1GHz

Memory: 4096MB RAM

Available OS Memory: 3948MB RAM

Page File: 1871MB used, 6021MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0106&SUBSYS_05041025&REV_09

Display Memory: 1760 MB

Dedicated Memory: 128 MB

Shared Memory: 1632 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD0250

Native Mode: 1366 x 768(p) (59.973Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.3347 (English)

Driver Version: 9.17.10.3347

DDI Version: 10.1

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 10/31/2013 10:28:30, 12617216 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4246-11CF-867E-0E25B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0106

SubSys ID: 0x05041025

Revision ID: 0x0009

Driver Strong Name: oem80.inf:Intel.Mfg.NTamd64:iSNBM0:9.17.10.3347:pci\ven_8086&dev_0106

Rank Of Driver: 00DE2001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

...

Re: Issues with Intel HD Graphics on a Pentium B950 Processor

TMcDo2 — Fri, 21 Mar 2014 04:15:46 GMT

Aha! I have found the correct driver to fix my problem, temporarily if nothing more! This driver, version 8.15.10.2342 works for the Acer Aspire 5750Z, if anyone else is having problems with theirs! http://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_8.15.10.2342_W7x86W7x64_A.zip?acerid=634761931954606771&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%205750Z&OS=ALL&LC=en&BC=ACER&SC=PA_6 Here is the link!

None the less, thank you very much for your help, and I hope this post finds its way to someone else who needs help with this issue! Game on!