topic Re: System hang while using Quicksync Video in Graphics

System hang while using Quicksync Video

MTran9 — Sun, 06 Sep 2015 18:31:49 GMT

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue AND 'does it fail every single time, or only sometimes?' If you can offer a % rate please do.

Intermittently when using quicksync the entire machine will hang, with repeating audio. Nonresponsive to all user input and it takes 30-45 seconds to respond to the soft reset button on the case.

Hardware (HW)

Brand and Model of the system.

Custom-built with Intel Core i7-4790K and Gigabyte GA-Z97MX-Gaming 5 mainboard

Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?

Not switchable, but also using Sapphire Tri-X OC Radeon R9 290X GPU

Make and model of any Displays that are used to see the issue (see note2 below).

LFP = Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in)

ASUS VG248QE (on Radeon R9 290X)

ASUS VS229H-P (on Intel HD 4600 or Radeon R9 290X; issue occurs either way)

HP w1907 (on Intel HD 4600)

<span style="font-wei...

Re: System hang while using Quicksync Video

MTran9 — Mon, 07 Sep 2015 08:57:34 GMT

In troubleshooting the issue, I've tried two different GPU drivers each, for both my IGP and dGPU.

I've also tried a second clean install of Windows 10 Pro N.

System has all the latest Windows updates. I am not on the insider preview program.

The issue is not heat nor power-related. I have no other general issues with any other software or games.

Re: System hang while using Quicksync Video

Esteban_V_Intel — Tue, 22 Sep 2015 22:46:27 GMT

Please try the latest windows driver that we have for this at https://downloadcenter.intel.com/download/25233/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-Windows-7-8-8-1-32bit Intel® Download Center for 32 bit and https://downloadcenter.intel.com/download/25232/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64bit Intel® Download Center for 64 bit

Intel is currently working on fix graphics issues with Windows 10. Please refer to the following link where you will be able to find more information about our work:

/message/321854 https://communities.intel.com/message/321854

See post # 93

Regards

Re: System hang while using Quicksync Video

MTran9 — Sat, 26 Sep 2015 22:58:24 GMT

That driver is for Windows 8.1 and does not install on Windows 10.

However, there is a new driver version 15.40.7.64.4279 for Windows 10, which I'll try.