topic Re: intel hd graphics 530 pixelated graphics problem in Graphics

intel hd graphics 530 pixelated graphics problem

idata — Thu, 25 May 2017 16:06:07 GMT

everytime i play a game there is a problem with decals/texture that happen almost on every game they look like somewhat pixelated here is a few examples:

1: pixelated grass and leaves: http://i.imgur.com/f3foci0.jpg http://i.imgur.com/f3foci0.jpg and http://i.imgur.com/aYWfH6n.jpg http://i.imgur.com/aYWfH6n.jpg

2: pixelated blood: http://i.imgur.com/8erF0tb.jpg http://i.imgur.com/8erF0tb.jpg

Re: intel hd graphics 530 pixelated graphics problem

idata — Thu, 25 May 2017 20:02:09 GMT

Hello NoorHajyehya53,

Thank you for joining the Graphics community.

I would like to gather more information regarding this matter and your system configuration, please see below;

Provide your Intel® SSU report, find the tool here; https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Download Intel® System Support Utility for Windows*
Name of the games affected.
When did the issue started?

To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

Regards,

Amy C.

Re: intel hd graphics 530 pixelated graphics problem

idata — Fri, 26 May 2017 12:03:54 GMT

# SSU Scan Information

Scan Info:

Version:"2.5.0.8"

Date:"05/26/2017"

Time:"00:00:37.2458102"

# Scanned Hardware

Computer:

BaseBoard Manufacturer:"LENOVO"

BIOS Mode:"Legacy"

BIOS Version/Date:"LENOVO M0UKT23A , 08/04/2016 12:00 AM"

CD or DVD:"DiscSoft Virtual SCSI CdRom Device"

CD or DVD:"PLDS DVD-RW DH16AFSH"

Embedded Controller Version:"255.255"

Platform Role:"Desktop"

Processor:"Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz , GenuineIntel"

Secure Boot State:"Not Available"

SMBIOS Version:"3.0"

Sound Card:"Intel(R) Display Audio"

Sound Card:"Realtek High Definition Audio"

System Manufacturer:"LENOVO"

System Model:"10KW002LIV"

System SKU:"LENOVO_MT_10KW_BU_LENOVO_FM_Lenovo S510"

System Type:"x64-based PC"

- "Display"

Intel ® Graphics Driver Version:"Not Available"

- "Intel(R) HD Graphics 530"

Adapter Compatibility:"Intel Corporation"

Adapter DAC Type:"Internal"

Adapter RAM:"1.00 GB"

Availability:"Running or Full Power"

Bits Per Pixel:"32"

- "Caption":"Intel(R) HD Graphics 530"

Link:" http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+530"

CoInstallers:"C:\WINDOWS\System32\DriverStore\FileRepository\ki121026.inf_amd64_d9c66a7a4ae5623d\igxpco64.dll, CoDeviceInstall"

Color Table Entries:"4294967296"

Dedicated Video Memory:"Not Available"

Driver:"igdkmd64.sys"

Driver Date:"01/18/2017 02:00 AM"

Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\ki121026.inf_amd64_d9c66a7a4ae5623d\igdkmd64.sys"

Driver Provider:"Intel Corporation"

Driver Version:"21.20.16.4590"

INF:"oem16.inf"

INF Section:"iSKLD_w10_DS"

Install Date:"Not Available"

Installed Drivers:"igdumdim64,igd10iumd64,igd10iumd64,igd12umd64,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"

Location:"PCI bus 0, device 2, function 0"

Manufacturer:"Intel Corporation"

Microsoft DirectX* Version:"11.X"

Monochrome:"No"

Number of Colors:"4294967296"

Number of Video Pages:"Not Available"

PNP Device ID:"PCI\VEN_8086&DEV_1912&SUBSYS_30F617AA&REV_06\3&11583659&0&10"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Refresh Rate - Current:"59 Hz"

Refresh Rate - Maximum:"60 Hz"

Refresh Rate - Minimum:"59 Hz"

Resolution:"1920 X 1080"

Scan Mode:"Noninterlaced"

Service Name:"igfx"

Status:"OK"

Video Architecture:"VGA"

Video Memory:"Unknown"

Video Processor:"Intel(R) HD Graphics Family"

- "Memory"

Physical Memory (Available):"1.50 GB"

Physical Memory (Installed):"4 GB"

Physical Memory (Total):"3.91 GB"

- "BANK 0"

Capacity:"4 GB"

Channel:"DIMM1"

Configured Clock Speed:"2133 MHz"

Configured Voltage:"1200 millivolts"

Data Width:"64 bits"

Form Factor:"DIMM"

Interleave Position:"Noninterleaved"

Manufacturer:"0467"

Maximum Voltage:"Not Available"

Memory Type:"Unknown"

Minimum Voltage:"Not Available"

Part Number:"RMUA5090KE68H9F2133"

Serial Number:"01872002"

Status:"Not Available"

Type:"Synchronous"

- "Motherboard"

Availability:"Running or Full Power"

BIOS:"hLENOVO BIOS Rev:M0UKT23A 0.0, LENOVO - 1170"

Caption:"Motherboard"

- "Chipset":"Intel(R) 100 Series/C230"

Link:" http://www.intel.com/content/www/us/en/search.html?keyword=100+Series/C230"

Date:"08/04/2016 03:00 AM"

Install Date:"Not Available"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Manufacturer:"LENOVO"

Model:"Not Available"

Part Number:"Not Available"

PNP Device ID:"Not Available"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Product:"0x30F617AA"

Serial Number:"Not Available"

Status:"OK"

...

Re: intel hd graphics 530 pixelated graphics problem

idata — Fri, 26 May 2017 14:05:37 GMT

Thank you for the report.

If the issue started with this driver let's try using a different version and in this case let's try with the latest available from our end, find it below and the steps to install and uninstall the drivers;

Instructions to uninstall the current driver installed:

Open the Device Manager.
Expand the Display Adapters section.
Find the Intel Graphics Driver.
Right click Intel Graphics Driver and select Uninstall.
Select the check box Delete the driver software for this device.
Reboot the computer after uninstall process has finished.

Intel® HD Graphics version .4664:

https://downloadcenter.intel.com/download/26772/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88345 Download Intel® Graphics Driver for Windows* [15.45]

Instructions to install driver .4664:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows...

Please let me know how it goes.

Regards,

Amy C.

Re: intel hd graphics 530 pixelated graphics problem

idata — Fri, 26 May 2017 15:17:30 GMT

i did everything you told me to do but that did not work.

Re: intel hd graphics 530 pixelated graphics problem

idata — Fri, 26 May 2017 18:58:57 GMT

The next step is installing the driver from your computer manufacturer, please find it below and use the same steps to uninstall the driver you recently installed;

Intel Gfx driver; http://pcsupport.lenovo.com/cr/en/products/DESKTOPS-AND-ALL-IN-ONES/LENOVO-S-SERIES-ALL-IN-ONES/S510-DESKTOP/downloads/DS119867 Intel Gfx (Skylake) driver for Windows 10 (64-bit) - Desktop

Regards,

Amy C.

Re: intel hd graphics 530 pixelated graphics problem

idata — Fri, 26 May 2017 20:32:52 GMT

that didn't work either

Re: intel hd graphics 530 pixelated graphics problem

idata — Mon, 29 May 2017 22:05:12 GMT

Does this issue happen with games only?

Regards,

Amy C.

Re: intel hd graphics 530 pixelated graphics problem

idata — Mon, 29 May 2017 22:27:20 GMT

yes only with games.

Re: intel hd graphics 530 pixelated graphics problem

idata — Mon, 29 May 2017 22:28:27 GMT

http://i.imgur.com/8erF0tb.jpg http://i.imgur.com/8erF0tb.jpg

Re: intel hd graphics 530 pixelated graphics problem

idata — Tue, 30 May 2017 19:35:20 GMT

NoorHajyehya53,

I have sent you a private message.

Regards,

Amy C.