topic Re: Support for Intel HD Graphics on the Intel Graphics 520 in Graphics

Support for Intel HD Graphics on the Intel Graphics 520

RMurr3 — Thu, 12 Nov 2015 02:47:34 GMT

I am probably going to sound like a broken record or be one of many who has mentioned this, but, I am encountering the occasional screen flicker and my HD Graphics drivers for Windows 8 failing in Windows 10. Is there any word on updated drivers specifically for Windows 10 and when might those be available? I am running the i7-6500U if that helps at all. Any answers are greatly appreciated.

Re: Support for Intel HD Graphics on the Intel Graphics 520

Allan_J_Intel1 — Thu, 12 Nov 2015 19:44:40 GMT

This is the link for the latest video drivers: https://downloadcenter.intel.com/product/88355/Intel-HD-Graphics-520-for-6th-Generation-Intel-Core-Processors Downloads for Intel® HD Graphics 520 for 6th Generation Intel® Core™ Processors

If you have an observation to report, please be sure to fill out this information as complete as possible:

Allan.

Re: Support for Intel HD Graphics on the Intel Graphics 520

RMurr3 — Fri, 13 Nov 2015 09:24:19 GMT

Thank you for the reply. Now, when I attempt to install the updated drivers, it gives me an error message that states: "This installation package is not supported by this processor type." Any suggestions on how to move forward from here?

Re: Support for Intel HD Graphics on the Intel Graphics 520

Allan_J_Intel1 — Mon, 16 Nov 2015 21:26:11 GMT

Select appropriate driver for your operating system version:

Windows® 10 32 bit

File name: https://downloadcenter.intel.com/downloads/eula/25484/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-?httpDown=https://downloadmirror.intel.com/25484/eng/win32_154010.4300.exe win32_154010.4300.exe

Windows® 10 64 bit

Allan.

Re: Support for Intel HD Graphics on the Intel Graphics 520

BKus — Mon, 23 Nov 2015 11:42:51 GMT

I am experiencing the same screen flickering on my new Win 10 HP Spectre x360 Ultrabook, also using the i7-6500u.

It only happens while on battery, and while on the balanced or power saving power management plan - when either touching a key on the keyboard, the touch pad or even clicking a wireless mouse. I initially though it was some power drain issue / fault, but it also does it on the wireless mouse which is not directly hardwired.

I I notice it more on darker pictures with some colour - not so noticeable on a bright white screen.

I can work around the issue if I go into the advanced power settings, then change Intel(R) Graphics Settings>Inetl(R) Graphics Power Plan>On Battery: "Maximum Performance", then the flickering goes away.

I have not tested the impact of battery life by having this setting changed.

It appears to be on every device I tested in store also. It is also on the new Lenovo Yoga 900 with the same i7 6500u 520 Win 10.

Tried downloading the suggested drivers above, but for some reasons suggests its not compatible. Could only update with the HP software.

Its either going to be some Intel driver issue or a serious floor in their new CPU. Expecting its the former.

Cheers

Ben

Re: Support for Intel HD Graphics on the Intel Graphics 520

Allan_J_Intel1 — Mon, 23 Nov 2015 17:11:28 GMT

Let's hope new driver will fix this for you, in the meantime, test a beta drive here: https://downloadcenter.intel.com/download/25541/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]

Allan.

Re: Support for Intel HD Graphics on the Intel Graphics 520

BKus — Mon, 23 Nov 2015 22:11:47 GMT

Hello Allan, thanks for the reply.

Unfortunately the Spectre is telling me that the software is not validated for this computer?

Would should I do from here?

Cheers

Ben

Re: Support for Intel HD Graphics on the Intel Graphics 520

BKus — Mon, 23 Nov 2015 22:19:37 GMT

Hello @Allan_Intel I just tried extracting the installation into a folder then manually overriding the driver via device manager.

Even after a reboot, still no change to the flickering display.

Re: Support for Intel HD Graphics on the Intel Graphics 520

Allan_J_Intel1 — Tue, 24 Nov 2015 15:48:06 GMT

I am sorry to hear you still have that problem, at this stage, I recommend waiting for newer driver releases at https://downloadcenter.intel.com/ Intel® Download Center

Allan.

Re: Support for Intel HD Graphics on the Intel Graphics 520

KMenz — Thu, 26 Nov 2015 05:29:16 GMT

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Screen flickers (briefly turns black) randomly and intermittently for durations between 0.5 and 1.5 seconds per outage, often in bursts of a dozen outages in 10-60 seconds. Seems worse during I/O, e.g., when sending data out via wifi, e.g., to post data to the internet (like this report) - or moving the cursor. Problem appeared during intial setup (prior to updates), and persists after all Windows Updates, Dell Updates, and Intel Graphics Driver Updates.

Does it fail every single time, or only sometimes?

If you can offer a % rate please do.

Uploading data seems to often (not always) trigger the flickering. The upload phase of www (dot) speedtest (dot) net is a good test. http://www.speedtest.net http://www.speedtest.net

Hardware (HW)

Brand and Model of the system.

New Dell XPS 13 model 9350 with HD 520 graphics and QHD+ touch screen, 8GB RAM and 256 GB SSD

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

Only native Intel i7-6500 HD 520 graphics

Make and model of any Displays that are used to see the issue (see note2 below).

LFP = Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in)

LFP - 3200 x 1800 touch screen

How much memory [RAM] in the system (see note2 below).

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Re: Support for Intel HD Graphics on the Intel Graphics 520

Allan_J_Intel1 — Thu, 26 Nov 2015 15:37:37 GMT

KeithRM Have you tried beta driver version 4326?

https://downloadcenter.intel.com/download/25541/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]

Allan.

Re: Support for Intel HD Graphics on the Intel Graphics 520

KMenz — Mon, 30 Nov 2015 18:48:18 GMT

Windows will not let me install the beta drivers because they are not certified for my machine (Dell XPS 13 new model 9350). Can you please tell the developers there is a widespread problem.

Re: Support for Intel HD Graphics on the Intel Graphics 520

Allan_J_Intel1 — Tue, 01 Dec 2015 15:53:52 GMT

Thank you for your feedback, I will let engineering know about it.

Allan.

Re: Support for Intel HD Graphics on the Intel Graphics 520

JSmee2 — Fri, 04 Dec 2015 02:51:56 GMT

I'm experiencing the same problem on a new HP Spectre x360 4150-ND which has a Core i7-6500U as well. The graphics driver has been updated to the latest available on HP's website. I'm willing to provide additional information and/or logs upon request.

Re: Support for Intel HD Graphics on the Intel Graphics 520

GMizr1 — Thu, 17 Dec 2015 11:09:02 GMT

Have the exact same issue. Seen this problem reported on many manufacturer web sites so it seems like an Intel issue.

The beta driver seems to address this issue but I prefer to wait for the official release.

Hope this get patched up quickly. Very disappointing such basic functionality isn't working properly.

Re: Support for Intel HD Graphics on the Intel Graphics 520

amarc18 — Thu, 21 Jan 2016 20:44:36 GMT

I am also having problems . I tested the intel driver win64_154014.4352 (latest release - 23dez2015) and Dell drivers and my laptop still running HD and UHD videos with difficulty, stammering a lot, the video is always failing. My laptop is a i7 (Inspiron 7568). Could anyone help me?

Re: Support for Intel HD Graphics on the Intel Graphics 520

Allan_J_Intel1 — Fri, 22 Jan 2016 16:10:25 GMT

I have been testing driver version 4352 on Windows® 8.1 and Windows® 10, playing videos without flickering or any issues at all. I just made sure to load free video codecs available on Internet after installing the latest Intel(R) Graphics Driver.

Allan.

Re: Support for Intel HD Graphics on the Intel Graphics 520

EBrun3 — Wed, 23 Mar 2016 00:34:28 GMT

Adding another anecdote as I found this thread via google search-

Brand new Dell Inspiron 17-5759 (Core i5-6200U, Intel HD Graphics 520, 1600x900 17" LCD) and it flickers sometimes holding the screen blank for several seconds at a time...

Notice it most often on battery but I know I've seen it plugged in too. Also the flickering happens with an external 1920x1200 display attached via HDMI, or at least it has in the past.

Most recent experience has been just now, on battery, and today I asked Dell support to upgrade my Intel driver to the latest - a support rep used a remote control app to install it for me, and the new version is 20.19.15.4380. Previously the version was 20.19.15.4300.

The flickering often happens around login time and shortly after ... once I have Chrome running for a bit it tends to die down. Haven't seen any flickering since logging into the Intel community site.

For power settings in the Intel HD Graphics 520 gui, On Battery is set to Maximum Battery Life, Extended Battery Life for Gaming is Enabled.

When the blank screen happens, the LCD backlight is still ON btw. Backlight on, just a fully black screen.

More detailed system information:

Dell Inspiron 17-5759, Core i5-6200U, 8GB RAM (2x4GB), 500GB Samsung 850 EVO SSD

Windows 10 Professional 64-bit (10.0.10586)

No other graphics adapter (just Intel HD Graphics 520)

Problem happens with both LFP and EFP via HDMI, only Single-Display mode used (if EFP is attached, laptop is closed and LFP is not in use)

Extremely intermittent but generally corresponds to either login screen, lock screen, or desktop with no running apps although the flickering continues for seconds after starting an application. Chrome typically squelches the problem.

Intel Graphics HD 520 Driver version 20.19.15.4380

Can't find Video BIOS version, all I see is:

Re: Support for Intel HD Graphics on the Intel Graphics 520

EBrun3 — Wed, 23 Mar 2016 01:20:04 GMT

Confirmed the problem also happens when Intel HD 520 power profile is set to Maximum Performance in On Battery.

Video of the problem:

https://www.youtube.com/watch?v=EET53Rnaams Intel HD 520 flicker on Dell Inspiron -

Cross posted in

Re: Support for Intel HD Graphics on the Intel Graphics 520

Allan_J_Intel1 — Wed, 23 Mar 2016 14:34:06 GMT

Were you able to test beta driver?

https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]

Allan.