topic Re: UHD 630 Locks using HDMI in Graphics

UHD 630 Locks using HDMI

moakl — Thu, 03 May 2018 10:55:15 GMT

Very odd problem.

I have a i5(8th gen), and an asrock h370 pro 4 (which has intel UHD 630 onbaord graphices) . running windows 10. Using latest drivers for display. If I run 2 monitors (1 hdmi and 1 vga) it intermittently locks (cursor moves, but everything is not clickable). Unplug the hdmi monitor and all is well. plug it back in and all is well for a random amount of time (hours to minutes) and it locks again, unplug hdmi and it's back - has anyone ever seen anything like this before ? any clue as to what it could be ?

Re: UHD 630 Locks using HDMI

plee21 — Thu, 03 May 2018 12:53:01 GMT

Possibly this problem

The Chrome and Intel teams are looking into it.

Regards

Phil

Re: UHD 630 Locks using HDMI

idata — Thu, 03 May 2018 21:05:14 GMT

Hello quzzie

Thank you for joining the community.

In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Steps to save the report:

Run the utility.
Click on "Scan" to get the scanned system.
Once the scan is complete click on "next".
Use the "save" option, save the report to your desktop.
To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

Could you provide me with the models of the displays and models of the video cables?

Regards,

Leonardo C.

Re: UHD 630 Locks using HDMI

idata — Wed, 09 May 2018 21:36:55 GMT

Hello quzzie

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

Regards,

Leonardo C.