topic Re: Intel HD 520 breaks transparency in eXceed 2nd and 3rd in Graphics

Intel HD 520 breaks transparency in eXceed 2nd and 3rd

EEmil — Sun, 30 Oct 2016 08:14:30 GMT

As the title says, Intel HD 520 breaks transparency in the games eXceed 2nd and eXceed 3rd (they are available on steam), making all sprites have black boxes behind them like in this screenshot: http://i.imgur.com/7JkgBmZ.png http://i.imgur.com/7JkgBmZ.png

This does not occur when the graphics card is disabled, but the frame rate suffers instead. It also does not occur on a computer with a geforce 660m card and another one with Intel HD 3000. I have updated my drivers, the game, BIOS etc as suggested on this page: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005746.html Game Troubleshooting for Intel® Graphics Products

Output from the Intel graphics driver: http://pastebin.com/raw/kPmKNyQE http://pastebin.com/raw/kPmKNyQE (Sorry about the Swedish, but I think the relevant information should be obvious enough)

DXDiag output: http://pastebin.com/raw/Tcyp7fBL http://pastebin.com/raw/Tcyp7fBL

Msinfo32 output is attached as well.

Re: Intel HD 520 breaks transparency in eXceed 2nd and 3rd

idata — Mon, 31 Oct 2016 17:48:23 GMT

Hello Montop:

Please try the following driver, it is the latest version for the Intel® HD Graphics 520 controller:

Driver 4501:

https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355 https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355

Also, if the driver above does not work, you can try the following beta driver 4539:

https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355 https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355

I found a graphics driver on HP's web site, please try it if the problem persists after trying the drivers above:

http://support.hp.com/us-en/drivers/selfservice/HP-Spectre-13-x360-Convertible-PC-Series/7527520/model/7791778 http://support.hp.com/us-en/drivers/selfservice/HP-Spectre-13-x360-Convertible-PC-Series/7527520/model/7791778

Now, based on the fact that the problem does not happen when you disable the graphics card, it means that the problem could be related to graphics card itself, the laptop is using switchable graphics, since you already did a BIOS update and updated all the drivers in that case we recommend to get in contact with HP to try to get the specific driver that your laptop needs and for further technical or warranty assistance.

HP's phone number: 1 800-474-6836

HP"s support site: http://support.hp.com/us-en http://support.hp.com/us-en

Any questions, please let me know.

Alberto

Re: Intel HD 520 breaks transparency in eXceed 2nd and 3rd

EEmil — Mon, 31 Oct 2016 18:49:27 GMT

Tried both Intel drivers, (have tried the HP drivers before.) and the problem persists. The computer does not have switchable graphics, just the integrated card. I have found a kind of solution though, the game works perfectly in Wine in Linux on the same computer. I have no idea why, but I can play it. Thanks for the suggestions!

Re: Intel HD 520 breaks transparency in eXceed 2nd and 3rd

idata — Tue, 01 Nov 2016 01:18:36 GMT

Hello Montop:

Thank you very much for that information.

Perfect, excellent, it is great to hear that you found a work around and now you are able to play the game without problems using Wine in Linux.

Any other inquiry, do not hesitate in contact us again.

Regards

Alberto

Re: Intel HD 520 breaks transparency in eXceed 2nd and 3rd

RonaldM_Intel — Wed, 23 Nov 2016 19:02:41 GMT

Hello Montop,

I would like to confirm to you that we already reproduced this issue and are actively working on a fix [bug ID 1209189981].

Please stay tuned, and as soon as we have an update I'll update this thread.

Kindest Regards,

Re: Intel HD 520 breaks transparency in eXceed 2nd and 3rd

EEmil — Thu, 24 Nov 2016 07:53:06 GMT

That is great news, looking forward to it!

Re: Intel HD 520 breaks transparency in eXceed 2nd and 3rd

RonaldM_Intel — Fri, 10 Feb 2017 22:17:44 GMT

Hello Montop,

We just released a new driver for 6th and 7th Gen Graphics that should be fixing this issue.

Please give this one a try:

https://communities.intel.com/thread/111280 https://communities.intel.com/thread/111280

Note: If you encounter any issues during the driver installation process, you can try the steps detailed here:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html

Regards,

Re: Intel HD 520 breaks transparency in eXceed 2nd and 3rd

idata — Sat, 11 Feb 2017 01:16:54 GMT

Hello:

Thank you very much to Ronald_Intel for the information posted above.

To Montop:

Please try to install that driver and let me know the results.

Any questions, please let me know.

Regards

Alberto

Re: Intel HD 520 breaks transparency in eXceed 2nd and 3rd

EEmil — Sat, 11 Feb 2017 08:54:07 GMT

The new driver makes no difference, the problem persists.

Re: Intel HD 520 breaks transparency in eXceed 2nd and 3rd

idata — Mon, 13 Feb 2017 23:20:00 GMT

Hello Montop:

We are sorry to hear that the issue persists after trying driver 4590.

At this point we will continue with the investigation in order to try to find a possible solution for this problem.

Any questions, please let me know.

Regards

Alberto

Re: Intel HD 520 breaks transparency in eXceed 2nd and 3rd

idata — Tue, 12 Dec 2017 17:29:55 GMT

Montop: I just received some updates on the research we are doing on this matter, there is a new driver available in our web site, please try driver version 4877 in order to try to fix this problem:

https://downloadcenter.intel.com/download/27355/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=88355 https://downloadcenter.intel.com/download/27355/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=88355

Any questions, please let me know.

Regards,

Alberto R

Re: Intel HD 520 breaks transparency in eXceed 2nd and 3rd

idata — Tue, 19 Dec 2017 01:09:39 GMT

Montop: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Any questions, please let me know.

Regards,

Alberto R