topic Re: Intel 530 black screen in Graphics

Intel 530 black screen

idata — Mon, 02 Jan 2017 15:32:23 GMT

recently i installed win 7.

after installing intel 530 driver, system turned out black screen. i could see only mouse pointer but all black. nothing was working.

even ctrl+alt+del wasn't work.

but after uninstall 530 driver then it's ok

my system is

win 7

skylake 4500

m/b gigabyte B150 DH3

samsung 8gb ram

500GB hdd 2ea

pci display nvidia 460SE

nvidia is ok now

i have tried

change several intel 530 drivers old and new

delete everything and install only win7 and intel 530 driver

2~3times virus check

format all hdd

but i could'nt help myself

plz good advice.

thanx advance your answer

Re: Intel 530 black screen

idata — Tue, 03 Jan 2017 17:50:02 GMT

Hello realmake,

I will me more than glad to assist you with your matter.

Before I can provide you further assistance, could you please provide us with the system report of your device?

You can get the system report at the following link:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility

As soon as you reply I will continue with the investigation of your issue.

Best regards,

Angie

Re: Intel 530 black screen

idata — Wed, 04 Jan 2017 06:04:42 GMT

i sent ssu report file

thanx your fast response.

Re: Intel 530 black screen

idata — Thu, 05 Jan 2017 20:54:47 GMT

Hello realmake,

Thank you for your reply,

Unfortunately, I am unable to open your report.

Could you please send it in another format? Or you can also add it directly to this thread.

Hope I can hear from you soon.

Best regards,

Angie

Re: Intel 530 black screen

idata — Thu, 05 Jan 2017 23:30:34 GMT

thank you for your concern

here you are

Operating System:Microsoft Windows 7 Ultimate K(6.1.7601 Build 7601)Physical Memory (Installed):8 GBProcessor :Intel(R) Pentium(R) CPU G4500 @ 3.50GHzSystem Type:x64-based PCDisplay Adapter(s):NVIDIA GeForce GTX 460 SE21.21.13.7633System Manufacturer:Gigabyte Technology Co., Ltd.System Model:B150M-D3H-CFNetwork Adapter(s):802.11n USB Wireless LAN Card5.1.25.0Disk(s):JetFlash Transcend 8GB USB Device3.41 GB (available)6.1.7601.19133SAMSUNG HD502HJ SCSI Disk Device342.59 GB (available)6.1.7601.19133SanDisk Ultra USB Device21.27 GB (available)6.1.7601.19133WDC WD5000AAKS-00V1A SCSI Disk Device97.68 GB (available)6.1.7601.19133

best regards.

realmake

Re: Intel 530 black screen

idata — Sat, 07 Jan 2017 01:20:16 GMT

Hello realmake,

Thanks for your faster response.

I will continue with the investigation about your current matter.

I will try to reply as soon as possible with further information.

Regards,

Angie

Re: Intel 530 black screen

idata — Fri, 13 Jan 2017 02:31:21 GMT

Hello realmake,

Could you please try to complete a manual install for the latest graphic driver for your Intel® HD Graphics 530, and confirm that you have the latest BIOS for your board.

http://www.gigabyte.com/products/product-page.aspx?pid=5491# bios GA-B150M-D3H (rev. 1.0) Intel® B150 Chipset - BIOS updates

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html How to Manually Install a Graphics Driver in Windows 7*

https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45- Intel® Graphics Driver [15.45] (Version: 15.45.10.4542 (Latest) Date: 11/9/2016)

Please let me know how it goes in order to further assist you if required.

Best regards,

Angie

Re: Intel 530 black screen

idata — Sat, 14 Jan 2017 08:25:23 GMT

thank you Angie

i diid it

it's working now

i have

1. have upgraded M/B bios

2. changed onboard display option from Auto to Enable in bios option

3. installed new intel driver

then i could solve.

thank a lot again

Re: Intel 530 black screen

idata — Thu, 19 Jan 2017 00:11:04 GMT

Hello realmake,

I am really glad to know that our information helps you to solve your concern.

If you need further assistance with other concerns, do not hesitate to use our forums:

/news https://communities.intel.com/news

Best regards,

Angie