topic Re: I do have troubles with Autocad 2017. The lower part of the display isn't correct. in Graphics

I do have troubles with Autocad 2017. The lower part of the display isn't correct.

MWarm — Mon, 02 Jan 2017 15:16:07 GMT

I do have troubles with Autocad 2017. The lower part of the display isn't correct.

Windows doesn't have any troubles. So please help.

Windows 10 Professional (x64) Version 1607 (build 14393.576)

Install Language: Nederlands (Nederland)

System Locale: Nederlands (Nederland)

Installed: 7-9-2016 12:26:16

Servicing Branch: Current Branch (CB)

Boot Mode: UEFI with http://www.belarc.com/secureboot.html Secure Boot disabled

GIGABYTE GB-BSi7A-6500 1.x

System Serial Number: Default string

Asset Tag: Default string

Chassis Serial Number: Default string

Enclosure Type: Laptop

2,60 gigahertz Intel Core i7-6500U

128 kilobyte primary memory cache

512 kilobyte secondary memory cache

4096 kilobyte tertiary memory cache

64-bit ready

Multi-core (2 total)

Hyper-threaded (4 total)

Board: GIGABYTE MKLP7CP-00 1.x

Serial Number: Default string

Bus Clock: 100 megahertz

UEFI: American Megatrends Inc. F2 03/25/2016

1011,49 Gigabytes Usable Hard Drive Capacity

842,88 Gigabytes Hard Drive Free Space

Generic- SD/MMC/MS/MSPRO USB Device [Hard drive] -- drive 2

NVMe Samsung SSD 950 [Hard drive] (512,11 GB) -- drive 1, s/n 0025_3852_61B0_0A2E.

Samsung SSD 850 EVO 500GB [Hard drive] (500,11 GB) -- drive 0, s/n S2RBNX0H451596X, rev EMT02B6Q, http://www.belarc.com/smart.html SMART Status: Healthy

16228 Megabytes Usable Installed Memory

Slot 'ChannelA-DIMM0' has 8192 MB (serial number 10171715)

Slot 'ChannelB-DIMM0' has 8192 MB (serial number 10402025)c: (NTFS on drive 1) *511,51 GB400,78 GB freed: (NTFS on drive 0)499,97 GB442,11 GB free* Operating System is installed on c:

mounted by MW at 2-1-2017 15:12:08 f: \\dell-xps-2\multimedia\multimedia1000,17 GB461,08 GB free s: \\mybookliveu\public\software2984,21 GB1141,39 GB free u: \\mybookliveu\public<td align="right" style="padd...

Re: I do have troubles with Autocad 2017. The lower part of the display isn't correct.

idata — Mon, 02 Jan 2017 18:29:26 GMT

Just another user here, as AutoCAD uses a lot of GPU features, I would install & run Intel graphics update utility and update graphics driver to the latest first.

Also contact Autodesk too, they suggest very specific graphics chip & driver combinations.

Re: I do have troubles with Autocad 2017. The lower part of the display isn't correct.

MWarm — Tue, 03 Jan 2017 16:02:48 GMT

Dear Ilgaz,

I updated the graphic driver to the latest version Intel published.

The problem is the same. 1/3 of the lower part isn't looking good.

Have a look at the 2 added files.

Please give me a solution, because I can't work with the wrong display.

Best regards,

Marcel Warmerdam

Re: I do have troubles with Autocad 2017. The lower part of the display isn't correct.

idata — Tue, 03 Jan 2017 16:28:38 GMT

Hello mwarmer,

Could you please let me know the current driver version you are running? Please go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.

Regards,

Amy.

Re: I do have troubles with Autocad 2017. The lower part of the display isn't correct.

MWarm — Tue, 03 Jan 2017 17:51:37 GMT

So this is my computer:

Operating System Name Microsoft Windows 10 Pro

Operating System Version 10.0.14393 Build 14393

System Manufacturer GIGABYTE

System Name GIGA6500

System Model GB-BSi7A-6500

Processor Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz, 2,59 GHz, 2 Core(s), 4 Logical Processor(s)

BIOS Version American Megatrends Inc.F2

LAN DeviceID PCI\VEN_8086&DEV_156F&SUBSYS_E0001458&REV_21\3&11583659&0&FE

LAN Driver 12.15.22.6

WLAN DeviceID NA

WLAN Driver NA

Video driver 21.20.16.4542

Please HELP..!

Thank you for your support, Marcel

Re: I do have troubles with Autocad 2017. The lower part of the display isn't correct.

idata — Wed, 04 Jan 2017 17:42:33 GMT

Marcel, let's try installing the following drivers;

Intel Management Engine version 11.0.0.1172
Intel Chipset version 10.1.1.13
INTEL Graphic driver version 20.19.15.4331

These drivers can be found here http://www.gigabyte.com/products/product-page.aspx?pid=5844# dl, just filter by your operating system.

Please let me know how that goes.

Regards,

Amy.

Re: I do have troubles with Autocad 2017. The lower part of the display isn't correct.

MWarm — Wed, 04 Jan 2017 21:18:39 GMT

Hi Amy,

I installed the management system. à problem there was already a management system installed on my computer. So it was not installed complete. But the management system is working fine.
I installed the chipset à no problem
I installed the Graphic driver à Do I want to down grade my driver HD graphics 520 (21.20.16.45242) into 20.19.15.4331?

Best regards,

Marcel Warmerdam

Re: I do have troubles with Autocad 2017. The lower part of the display isn't correct.

idata — Thu, 05 Jan 2017 07:02:20 GMT

I can't write on behalf of Intel but it is pretty common to use older, certified and tested driver versions when you do professional work. Actually you may need to make sure they never get updated by Ms Windows update once you see that they are working.

Re: I do have troubles with Autocad 2017. The lower part of the display isn't correct.

idata — Thu, 05 Jan 2017 21:17:49 GMT

Ilgaz thank you for input.

Marcel, I wanted to check if the behavior continues with the driver provided by your computer manufacturer. Drivers provided the computer manufacturer are normally customized to work features of each system, as mentioned they are certified to work with their systems.

Let me know how it goes.

Regards,

Amy.

Re: I do have troubles with Autocad 2017. The lower part of the display isn't correct.

MWarm — Fri, 06 Jan 2017 10:29:16 GMT

Hi Amy,

I downgraded the display driver.

But this is not the solution.

In Autocad I opened a couple of drawings. Result: all the same. The lower part of the is not correct.

Is the videocard broken? Or is it the driver?

Marcel

Re: I do have troubles with Autocad 2017. The lower part of the display isn't correct.

idata — Fri, 06 Jan 2017 16:06:24 GMT

Thank you for the screenshots.

To cross out a possible driver issue, please try one of the Intel® HD Graphics Beta version. Use this version; https://downloadcenter.intel.com/download/26464/Intel-Graphics-Beta-Driver-15-45-?product=88345 Download Intel Graphics Beta Driver [15.45].

I would like to know; have you contact Above in regard to this matter?

Regards,

Amy.

Re: I do have troubles with Autocad 2017. The lower part of the display isn't correct.

MWarm — Fri, 06 Jan 2017 18:00:27 GMT

Hi Amy,

I just downloaded the driver, installed and tried the Autocad drawings.

Result: the same problem. This is not the solution.

You mentioned: have you contact Above in regard to this matter?

Who do I have to contact?

Thank you for any advise.

Best regards Marcel

Re: I do have troubles with Autocad 2017. The lower part of the display isn't correct.

idata — Mon, 09 Jan 2017 16:39:37 GMT

Thank you for installing the driver. Now, we can diagnose that this is not driver related.

Sorry, I forgot to add the link. I meant; http://www.autodesk.nl/ Autodesk | 3D ontwerp-, engineering- en entertainmentsoftware. The next step should be contacting them and file a report for this matter, it's possible that they are aware of this matter and can provided more troubleshooting steps.

Let me know how it goes.

Regards,

Amy.

Re: I do have troubles with Autocad 2017. The lower part of the display isn't correct.

MWarm — Mon, 09 Jan 2017 18:12:02 GMT

Dear Amy,

Thank you for your answer. But the link is Spanish. I don't understand Spanish. My mothers language is Dutch (which is not Spanish). I can understand and write English and German, but no Spanish.

Best regards.

Marcel Warmerdam

Re: I do have troubles with Autocad 2017. The lower part of the display isn't correct.

MWarm — Mon, 09 Jan 2017 20:24:06 GMT

Hi Amy,

PROBLEM SOLVED

I turned off: Hardware acceleration in Autocad 2017.

So there is a problem in combiantion of the Hardware acceleration and the Intel 520 Video driver.

Is it possible Intel can solve this problem? Now you know where to look after.

Best regards, Marcel Warmerdam

Re: I do have troubles with Autocad 2017. The lower part of the display isn't correct.

idata — Tue, 10 Jan 2017 22:13:37 GMT

I apologize for the link, when I googled it was the first link in the search; however, I just changed the language to Dutch for your convenience. http://www.autodesk.nl/ Autodesk | 3D ontwerp-, engineering- en entertainmentsoftware.

You mentioned that your operating system does not have any troubles, and this means that the driver is working properly. The driver does not seem to be the issue here, enabling or disabling the hardware acceleration is a common scenario in fact there is an article from AutoCAD. See here for it; English version https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-enable-or-disable-hardware-acceleration-in-AutoCAD.html How to enable or disable hardware acceleration in AutoCAD | AutoCAD | Autodesk Knowledge Network, and the Dutch version; https://knowledge.autodesk.com/de/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/DEU/How-to-enable-or-disable-hardware-acceleration-in-AutoCAD.html Aktivieren oder Deaktivieren der Hardwarebeschleunigung in AutoCAD | AutoCAD | Autodesk Knowledge Network.

Regards,

Amy.

Re: I do have troubles with Autocad 2017. The lower part of the display isn't correct.

idata — Tue, 17 Jan 2017 21:57:19 GMT

/thread/109822 mwarmer, I just wanted check on your thread, and see if you have any questions I may help you with. Please, if there is something else I can help you with just let me know.

Regards,

Amy.

Re: I do have troubles with Autocad 2017. The lower part of the display isn't correct.

MWarm — Wed, 18 Jan 2017 09:04:15 GMT

The problem is solved for now. But is there any solution to put on the accelartion on the graphicscard?

Marcel

Re: I do have troubles with Autocad 2017. The lower part of the display isn't correct.

RonaldM_Intel — Wed, 18 Jan 2017 14:15:17 GMT

Hello mwarmer,

We filed a bug sighting for this issue (internal bug ID 1405562539) and we'll look into fixing this.

As soon as there is an update I'll post it here.

Kindest Regards,

Re: I do have troubles with Autocad 2017. The lower part of the display isn't correct.

RonaldM_Intel — Thu, 23 Mar 2017 21:14:41 GMT

Hello Marcel,

As I mentioned earlier, our development team is working on this issue. It would be helpful for our developers if you could share with us one of your CAD drawings that shows the issue.

Feel free to attach one here and I'll be sure to share it with our devs.

Many thanks for your feedback, it is a tremendous help.

Regards,