topic Re: OpenGL problem with i5-7300hq in Graphics

OpenGL problem with i5-7300hq

HTan12 — Tue, 02 May 2017 12:31:16 GMT

I bought a new laptop with an intel i5-7300hq, there is a problem on the intel graphic when i launched a program that run based on openGL, when launching the program it shows the error code "can't find the name of intel icd opengl driver". After research from various forum it seems to be solved with intel latest driver (15.45) found in the page of i7-7700hq https://downloadcenter.intel.com/product/97185/Intel-Core-i7-7700HQ-Processor-6M-Cache-up-to-3-80-GHz- Downloads for Intel® Core™ i7-7700HQ Processor (6M Cache, up to 3.80 GHz) and not from the page of i5-7300hq https://downloadcenter.intel.com/search?keyword=7300hq https://downloadcenter.intel.com/search?keyword=7300hq. There is only beta driver of version 15.45 which doesn't even can be installed. Why is this happening with the i5-7300hq despite most of the other supported models included also used hd graphic 630 or similar version and only the i5-7300hq is excluded in the driver installation. updating it via device manager also didn't helped. Rolling back driver also didn't help too.

is there any other solution for "can't find the name of intel icd opengl driver" ?

Re: OpenGL problem with i5-7300hq

idata — Tue, 02 May 2017 13:40:18 GMT

Hi hamato,

I understand you are getting an error message when opening OpenGL applications. Let me help you on this matter.

I would like to know if you are still experiencing same problem after testing https://downloadcenter.intel.com/download/26669/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=98909 driver version 4627 and your computer manufacturer's drivers.

If the problem remains, please fill out the following form as complete as possible

/thread/77761 https://communities.intel.com/thread/77761

To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

Allan.

Re: OpenGL problem with i5-7300hq

idata — Mon, 08 May 2017 12:39:35 GMT

Hi hamato,

I would like to know if you were able to fix this problem

Please check the link below for a newer graphics drivers version 4664

https://downloadcenter.intel.com/download/26772/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=98909 https://downloadcenter.intel.com/download/26772/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=98909

Let us know if this is working for your computer.

Allan.

Re: OpenGL problem with i5-7300hq

HTan12 — Mon, 08 May 2017 17:01:34 GMT

Hi Allan

The driver from the link you provided cant be installed, i'm getting the error message of "This computer does not meet the requirements for installing the software"

But luckily, I have installed the latest driver successfully by uninstalling the intel HD graphic driver using windows device manager and reinstall it by update microsoft basic adapter and choosing intel HD driver 15.45(extracted zip file) and it is works! However i'm still getting the error message "can't find the name of intel icd opengl driver" when launching a game called OSU! with compatibilityContext set to 1. Basically what this compatibilityContext in the game do is to translate OPENGL into DIRECTX if i'm not mistaken. There is also report from OSU! forum who have the same problem after installing newer intel HD graphic driver however not with the old driver that is about a year ago. Since my laptop is with kaby lake generation, it is quite new and there is no drivers older than a year.

And it would appreciated if Intel add driver support for i5-7300HQ to the graphic driver list to prevent installer pop-up "This computer does not meet the requirements for installing the software" message again.

Here is all the information

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Error message "can't find the name of intel icd opengl driver" when opening OSU!

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p>

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Lenovo Y520-15IKBN

<span style="f...

Re: OpenGL problem with i5-7300hq

idata — Tue, 09 May 2017 12:37:31 GMT

Hi hamato,

Thank you for reporting this matter. I am currently reviewing this issue. This thread will be updated as news become available.

Allan.

Re: OpenGL problem with i5-7300hq

idata — Tue, 09 May 2017 18:56:52 GMT

Hi hamato,

I am still reviewing this case and I need the following information:

Please confirm if you tried to download OSU! from the link below:

https://osu.ppy.sh/p/download https://osu.ppy.sh/p/download

Did you install the application directly on C: drive? Did you change installation location?

Thank you for your time.

Allan.

Re: OpenGL problem with i5-7300hq

APera1 — Tue, 09 May 2017 23:50:24 GMT

I changed installation Location to Desktop

Re: OpenGL problem with i5-7300hq

HTan12 — Wed, 10 May 2017 14:08:58 GMT

Hi Allan

i have tried to install it in C drive and E drive(Another hard disk) and both didn't work

ragards

Re: OpenGL problem with i5-7300hq

idata — Wed, 10 May 2017 14:36:18 GMT

Hello hamato,

Excellent information, thank you for taking the time and update this post.

Allan.

Re: OpenGL problem with i5-7300hq

idata — Tue, 23 May 2017 13:18:11 GMT

Hello hamato,

I just sent a private message. Please check your Inbox.

Allan J.

Re: OpenGL problem with i5-7300hq

idata — Mon, 29 May 2017 13:34:06 GMT

Hi hamato,

Thank you for the information.

Intel will keep tracking this issue at /thread/110921 https://communities.intel.com/thread/110921

Allan J.