topic Intel HD Graphics 620 update driver issue in Graphics

Intel HD Graphics 620 update driver issue

SEnte1 — Wed, 09 May 2018 13:17:07 GMT

Hello Team,

Today i downloaded Intel Driver and support assistant through i saw a notification of graphic update which i downloaded it. when i click for install it completes the process but after that it says incompatible graphic driver. Please tell why it is happening.

Re: Intel HD Graphics 620 update driver issue

idata — Wed, 09 May 2018 22:41:42 GMT

Hello shrisaienterprise,

I understand that you are having problems with a graphics driver update that says your system is incompatible.

Regarding this, To better assist you with your request, I will need to check some information about your computer. Please follow these steps:

1. In the keyboard, press WinLogo key + R.

2. In the Run box please type dxdiag and hit Enter.

3. Click on Save All Information (save it in your desktop).

4. Attach the report to this thread.

Regards,

David V

Re: Intel HD Graphics 620 update driver issue

SEnte1 — Thu, 10 May 2018 02:44:16 GMT

Hi David V,

I Have attached the required file. Please check

Re: Intel HD Graphics 620 update driver issue

idata — Fri, 11 May 2018 00:26:53 GMT

Hello shrisaienterprise,

Thank you for your response,

Please download the ".zip" file from the link below:

https://downloadcenter.intel.com/download/27680/Graphics-Intel-Graphics-Driver-for-Windows-10?product=96551 https://downloadcenter.intel.com/download/27680/Graphics-Intel-Graphics-Driver-for-Windows-10?product=96551

After the download is complete, please follow the steps below:

1 - Unzip the file to a designated location or folder.

2 - Right-click Windows Start icon and open Device Manager.

3 - Click Yes when prompted for permission from User Account Control.

4 - Expand the Display adapters section.

5 - Right-click the Intel® graphics entry and select Update Driver Software.

6 - Click "Browse my computer for driver software".

7 - Click "Let me pick from a list of device drivers on my computer".

8 - Click "Have Disk".

9 - Click "Browse".

10 - Access the designated location or folder, and access a folder called "Graphics".

11 - Select the .INF file (Information file).

12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.

13 - Reboot your computer

After this, the tool should not show any update for the graphics controller pending.

Let me know the outcome.

Regards,

David V

Re: Intel HD Graphics 620 update driver issue

idata — Tue, 22 May 2018 00:39:53 GMT

Hello shrisaienterprise,

I am following up with your case and see that we have not heard back from you.

I would like to know if you were able to manually update the driver.

If you need more assistance do not hesitate to reply.

Regards,

David V

Re: Intel HD Graphics 620 update driver issue

BJules — Sun, 30 Dec 2018 01:57:45 GMT

I have the same problem, but the installation doesn't run because it's not compatible (with this zip file, and with any other way i found here).

I think it's due to my WDDM number, but i'm not shure.

(driver version 21.20.16.4627)

Here is my dxdiag, if someone can please help me...