topic Re: Monitor does not sleep with Intel HD4600 in Graphics

Monitor does not sleep with Intel HD4600

MMiha5 — Sun, 06 Jul 2014 18:47:07 GMT

Hello.

I recently bought a laptop and I use it with a Benq 24inch monitor via HDMI. The problem I have is the monitor does not sleep when Windows commands it ( it goes black and the backlight is on). I tried all the settings in power options and in BIOS I did not find any settings regarding video or power settings. The problem is not from the cable/monitor for sure because it works well with a Toshiba laptop that uses an Ati hd4650 video card.

The laptop informations are:

Intel i3-4000m

Intel hd4600+ati 8750m

Windows 7 64bit

Thanks !

Re: Monitor does not sleep with Intel HD4600

Silvia_L_Intel1 — Mon, 07 Jul 2014 18:08:50 GMT

Hello Matt90, thanks for contacting us through the Intel Communities.

Please test the system using the latest graphics driver's version 3621.

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23884&lang=eng&OSVersion=%0A%09%09%09%09%09%09%09%09%0A%09%09%09%09%09%09%09&DownloadType=Drivers Intel® Iris™ and HD Graphics Driver for Windows* 7/8/8.1 64-bit https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23884&lang=eng&OSVersion=%0A%09%09%09%09%09%09%09%09%0A%09%09%09%09%09%09%09&DownloadType Download Center

If the issue persisted, please check if there is a new BIOS version available for your laptop.

Re: Monitor does not sleep with Intel HD4600

MMiha5 — Tue, 08 Jul 2014 02:40:46 GMT

It seems I cannot install the beta driver... It says it cannot be installed on this computer, please contact the manufacturer(Lenovo in my case). I also tried some old drivers but still cannot install them. I`m starting to feel bad I bought Lenovo.

Re: Monitor does not sleep with Intel HD4600

Silvia_L_Intel1 — Thu, 10 Jul 2014 19:15:25 GMT

Luckily, this is not a Beta driver anymore.

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23884&lang=eng&OSVersion=%0A%09%09%09%09%09%09%09%09%0A%09%09%09%09%09%09%09&DownloadType https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23884&lang=eng&OSVersion=%0A%09%09%09%09%09%09%09%09%0A%09%09%09%09%09%09%09&DownloadType

Please check the following article, since you may need to perform a manual installation, see here for instructions:

http://support.intel.com/support/graphics/sb/CS-022355.htm http://support.intel.com/support/graphics/sb/CS-022355.htm

Re: Monitor does not sleep with Intel HD4600

MMiha5 — Thu, 10 Jul 2014 20:35:25 GMT

I tried to install the latest 64bit driver : https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23885&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers Download Center

When I try to update it from device manager Windows says I have the latest driver and does not update. I tried to intall it from the unzipped folder running setup but I get this message:

Re: Monitor does not sleep with Intel HD4600

MMiha5 — Fri, 11 Jul 2014 18:19:42 GMT

Update: With VGA cable the external monitor does go to sleep.

Re: Monitor does not sleep with Intel HD4600

Silvia_L_Intel1 — Mon, 14 Jul 2014 14:09:05 GMT

Have you tried using another HDMI cable?