Update fail - Unknown error

CCheu6 — Sat, 14 May 2016 09:31:23 GMT

Im having some problem with updating the driver.

here is the log

[0A38:0A34][2016-05-14T02:29:45]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\Chris\Downloads\Intel Components\SetupChipset.exe, cmdline: ''

[0A38:0A34][2016-05-14T02:29:45]i000: Initializing string variable 'IIF_ProductVersion' to value '10.1.1.14'

[0A38:0A34][2016-05-14T02:29:45]i000: Initializing string variable 'IIF_InstallerVersion' to value '3.1.6'

[0A38:0A34][2016-05-14T02:29:45]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'

[0A38:0A34][2016-05-14T02:29:45]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'

[0A38:0A34][2016-05-14T02:29:47]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Chris\AppData\Local\Temp\Intel\Logs\Chipset_20160514022947.log'

[0A38:0A34][2016-05-14T02:29:47]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Chris\Downloads\Intel Components\SetupChipset.exe'

[0A38:0A34][2016-05-14T02:29:47]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.

[0A38:0A34][2016-05-14T02:29:47]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

[0A38:0A34][2016-05-14T02:29:47]i000: Loading managed bootstrapper application.

[0A38:0A34][2016-05-14T02:29:47]i000: Creating BA thread to run asynchronously.

[0A38:09A8][2016-05-14T02:29:47]i000: ** MBA ** Command line:

[0A38:09A8][2016-05-14T02:29:47]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

[0A38:09A8][2016-05-14T02:29:47]i000: ** MBA ** Calling Engine.Detect()

[0A38:0A34][2016-05-14T02:29:47]i100: Detect begin, 3 packages

[0A38:0A34][2016-05-14T02:29:47]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\NET Framework Setup\NDP\v3.5'

[0A38:0A34][2016-05-14T02:29:47]i000: Setting string variable 'DotNet40Client' to value '1'

[0A38:0A34][2016-05-14T02:29:47]i000: Setting string variable 'DotNet40Full' to value '1'

[0A38:0A34][2016-05-14T02:29:47]i000: Setting string variable 'DotNet45' to value '394254'

[0A38:0A34][2016-05-14T02:29:47]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.

[0A38:0A34][2016-05-14T02:29:48]i101: Detected package: DotNet45, state: Present, cached: None

[0A38:0A34][2016-05-14T02:29:48]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None

[0A38:0A34][2016-05-14T02:29:48]i104: Detected package: SetupChipsetx86.msi, feature: NullDriverFeature, state: Absent

[0A38:0A34][2016-05-14T02:29:48]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent

[0A38:0A34][2016-05-14T02:29:48]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent

[0A38:0A34][2016-05-14T02:29:48]i101: Detected package: SetupChipsetx64.msi, state: Absent, cached: None

[0A38:0A34][2016-05-14T02:29:48]i104: Detected package: SetupChipsetx64.msi, feature: NullDriverFeature, state: Absent

[0A38:0A34][2016-05-14T02:29:48]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Absent

[0A38:0A34][2016-05-14T02:29:48]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Absent

[0A38:0A34][2016-05-14T02:29:48]i199: Detect complete, result: 0x0

[0A38:0A34][2016-05-14T02:29:54]i200: Plan begin, 3 packages, action: Install

[0A38:0A34][2016-05-14T02:29:54]w321: Skipping dependency registration on package with no dependency providers: DotNet45

[0A38:0A34][2016-05-14T02:29:54]i052: Condition 'NOT VersionNT64' evaluates to true.

[0A38:0A34][2016-05-14T02:29:54]i204: Plan 3 msi features for package: SetupChipsetx86.msi

[0A38:0A34][2016-05-14T02:29:54]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[0A38:0A34][2016-05-14T02:29:54]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[0A38:0A34][2016-05-14T02:29:54]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[0A38:0A34][2016-05-14T02:29:54]i000: Setting string variable 'WixBundleRollbackLog_SetupChipsetx86.msi' to value 'C:\Users\Chris\AppData\Local\Temp\Intel\Logs\Chipset_20160514022947_0_SetupChipsetx86.msi_rollback.log'

[0A38:0A34][2016-05-14T02:29:54]i000: Setting string variable 'WixBundleLog_SetupChipsetx86.msi' to value 'C:\Users\Chris\AppData\Local\Temp\Intel\Logs\Chipset_20160514022947_0_SetupChipsetx86.msi.log'

[0A38:0A34][2016-05-14T02:29:54]i052: Condition 'VersionNT64' evaluates to false.

[0A38:0A34][2016-05-14T02:29:54]i204: Plan 3 msi features for package: SetupChipsetx64.msi

[0A38:0A34][2016-05-14T02:29:54]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[0A38:0A34][2016-05-14T02:29:54]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[0A38:0A34][2016-05-14T02:29:54]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[0A38:0A34][2016-05-14T02:29:54]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0A38:0A34][2016-05-14T02:29:54]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[0A38:0A34][2016-05-14T02:29:54]i201: Planned package: SetupChipsetx64.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0A38:0A34][2016-05-14T02:29:54]i299: Plan complete, result: 0x0

[0A38:09A8][2016-05-14T02:29:54]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''

[0A38:09A8][2016-05-14T02:29:54]i000: ** MBA ** Getting window handle.

[0A38:09A8][2016-05-14T02:29:54]i000: ** MBA ** Calling Engine.Apply(). Window handle: 1442416

[0A38:0A34][2016-05-14T02:29:54]i300: Apply begin

[1204:1724][2016-05-14T02:29:56]i000: Caching bundle from: 'C:\Users\Chris\AppData\Local\Temp\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\.be\SetupChipset.exe' to: 'C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\SetupChipset.exe'

[1204:1724][2016-05-14T02:29:56]i320: Registering bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, version: 10.1.1.14

[1204:0B80][2016-05-14T02:29:56]i305: Verified acquired payload: SetupChipsetx86.msi at path: C:\ProgramData\Package Cache\.unverified\SetupChipsetx86.msi, moving to: C:\ProgramData\Package Cache\{23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}v10.1.1.14\SetupChipsetx86.msi.

[1204:0B80][2016-05-14T02:29:56]i305: Verified acquired payload: cabA9830D1E045920352D173D823C384C77 at path: C:\ProgramData\Package Cache\.unverified\cabA9830D1E045920352D173D823C384C7...

Re: Update fail - Unknown error

idata — Mon, 16 May 2016 22:22:50 GMT

Hi Chris_Cheung,

I will need to collect more details about your system before given to you a troubleshooting.

Download and run our Intel® System Support Utility and please send to me the results.

Intel® System Support Utility

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600

How to attach a file:

-Click on reply

-Click Use advanced editor (upper right side)

-Click Attach (lower right hand)

Let me know which driver you are trying to install, if it is possible send me the link of it.

Regards,

Mike C

Re: Update fail - Unknown error

idata — Thu, 26 May 2016 15:54:42 GMT

Hi Chris_Cheung,

I am following your case. Let me know if I can help you with anything else.

Regards,

Mike C

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