topic Re: Not sure what graphic driver to install in Graphics

Not sure what graphic driver to install

PRabi — Tue, 08 Aug 2017 22:41:43 GMT

I have a fairly new computer (components, not a brand) running Windows 10 Pro 64-bit, Build 14393. It has an Intel core i7-6700K processor. My graphics adapter is Intel 530. I've been having trouble trying to upgrade Windows because I end up with a black screen with a large cursor & can't see the desktop. Apparently, Microsoft "updates" the driver & it doesn't work.

I went to https://downloadcenter.intel.com/product/97503/Graphics-for-7th-Generation-Intel-Processors Downloads for Graphics for 7th Generation Intel® Processors & see that the latest driver is 15.46.02.4729, updated 7/11/17. I also downloaded & tried the "Intel Driver Update Utility Installer". It gave me an error message, & didn't work. So before I screw things up, I have a few questions:

1. Will the latest driver, 15.46.02.4729, work with my graphics card? [It says it's for 7th generation, which I have, but lists graphic adapters like 630, etc., not 530]

2. If not, will 15.45.19.4678, listed on the same site above work? [It says it's for adapter 530, BUT 6th generation processors]

3. I currently have driver 20.19.15.4624. How can I find where it's located?

What I'm planning on doing is disabling the current driver for the Intel card, trying to update Windows (& hopefully be able to see the desktop) & then update the driver. I want to make sure that I have an updated driver before I do this? (Or is it better to disable the driver, reboot, update Windows, click the device manager & update the driver through the device manager?)

Sorry for all the questions, but I've been very frustrated. Thank you in advance,

Re: Not sure what graphic driver to install

Stefan3D — Tue, 08 Aug 2017 23:09:01 GMT

Actually your processor is 6th generation: https://ark.intel.com/products/88195/Intel-Core-i7-6700K-Processor-8M-Cache-up-to-4_20-GHz Intel® Core™ i7-6700K Processor (8M Cache, up to 4.20 GHz) Product Specifications

You can use both drivers: https://downloadcenter.intel.com/product/88195/Intel-Core-i7-6700K-Processor-8M-Cache-up-to-4-20-GHz- Downloads for Intel® Core™ i7-6700K Processor (8M Cache, up to 4.20 GHz)

If Windows update offers a non-working driver, install the desired driver afterwards.

Updating the driver through the device manager is only necessary if the installer fails.

Re: Not sure what graphic driver to install

PRabi — Wed, 09 Aug 2017 17:46:01 GMT

Thank you so much for your reply. In the interim, Windows updated Windows version 1607. When it was done, I was able to see my desktop with Intel's graphics card & with my nVidia card (which I also have). This is the first time Windows update let me see my desktop. However, graphics on both cards were very slow & certain windows (like their "Show hidden icons"...used to be called systray) were often blank. Because all the graphics were terribly slow, I ended up restoring my backup from Macrium Reflect.

Before doing that, I tried updating the Intel driver by using the Device Manager. However, it said I had the latest driver. So I have a new question, please. Why would the device manager say I had the latest driver, if the ones that you mentioned above are later versions?

Thank you again! I appreciate your time.

Re: Not sure what graphic driver to install

Stefan3D — Wed, 09 Aug 2017 17:53:33 GMT

phrab schrieb:

It's an epic issue since Windows 95.

It can happen if you choose "manual installation" where you select the target directory.

Therefore i recommend the similar, yet different "have disk method" where you select a particular INF file.

Re: Not sure what graphic driver to install

PRabi — Sat, 26 Aug 2017 19:00:56 GMT

Thank you again for your reply. I apologize for the delay in responding, but I've been out of town. I downloaded the Intel Driver Update Utility 2.9. I have driver version 20.19.15.4624. The utility said that the newest driver is version 15.45.19.4678, so I downloaded it. When I tried to install it, the utility said "failed" under installation & the restart button was greyed out. I'm not sure what I should do at this point. Could you please point me in the right direction.

Re: Not sure what graphic driver to install

Stefan3D — Sat, 26 Aug 2017 19:06:49 GMT

Forget the old versions.

Today Intel released a new driver build 4771

https://downloadcenter.intel.com/download/27058/Graphics-Intel-Graphics-Driver-for-Windows-15-46- Download Intel® Graphics Driver for Windows* [15.46]

Re: Not sure what graphic driver to install

PRabi — Sat, 26 Aug 2017 19:37:56 GMT

Thank you again, Stephen!! I had some trouble, but ultimately think I installed it. However, I'm still a little confused.

When I downloaded the .exe file for the driver & attempted to install it, it failed. I received the message which I've attached a graphic.

Then I checked using the Upgrade Utility again. Windows first started the "compatiblity" check & then started the utility, which then listed a driver & a chipset (I'm not sure what the difference is). I chose the "chipset" option this time & it installed.

When I run the utility again, it seems to say I don't have the latest driver. I've attached a snapshot of that also.

Could you please tell me what that means? I really appreciate all the help.

Re: Not sure what graphic driver to install

Stefan3D — Sun, 27 Aug 2017 00:44:26 GMT

The version check is broken in the driver update utility, i have already reported that to Intel.

Ignore what it says and be happy with the new driver.

Re: Not sure what graphic driver to install

PRabi — Sun, 27 Aug 2017 04:48:19 GMT

Got it. Thank you again!!!

Re: Not sure what graphic driver to install

PRabi — Tue, 29 Aug 2017 00:23:14 GMT

Stephen, I want to thank you again. Today, I finally braved using Windows update to update several things, including Windows 10, build 1607. Every time I had done this in the past, all my graphic drivers didn't work & I either had a blank screen or blank windows. After updating today, I had the same problem I did last time...opening windows were blank, clicking links were blank, etc. I ran the Intel Driver Utility & it wanted to give me an older driver version (win64_154519.4678). I remembered that you said the Utility was broken & you had reported it. Fortunately, I still had the later one (win64_154605.4771) & installed it again & rebooted. Perfect!! Everything seems to work & the graphics are fine. I couldn't have done this without you!!