topic Re: Intel HD Graphics Control Panel tray icon always visible at startup in Graphics

Intel HD Graphics Control Panel tray icon always visible at startup

DMerl1 — Sat, 19 Apr 2014 15:52:10 GMT

Hi,

I have recently updated the driver of my intel graphics card to the latest versoin and since then the Intel HD Graphics control panel tray icon is always visible when I restart my laptop, despite having selected "Disable" tray icon from the preferences section in the control panel. I try to keep as little as possible in the system tray and this bug is very annoying.

I can manually hide the tray icon every time but it's not the ideal solution. Is this a know bug or does this just happen on my laptop?

Re: Intel HD Graphics Control Panel tray icon always visible at startup

Kevin_M_Intel — Mon, 21 Apr 2014 15:24:52 GMT

Hi Drioz,

I am sorry you are having problems with the Graphics & Control Panel Try Icon but let me assist you.

I have tried to reproduce the problem but I was not able to replicate it meaning that it is not a bug with the driver so there are some instructions I want you to try:

Open Graphics Control Panel> Preferences.
Select Disable System Try Icon
Click on Save.
Save Profile.
Restart the computer.

Hope it helps.

Re: Intel HD Graphics Control Panel tray icon always visible at startup

SMeen1 — Sun, 27 Apr 2014 14:01:01 GMT

Same problem here!

I've tried everything, uninstalled, installed again, did what kevin said, still the same.

This very, very annoying!

Please, give us a solution.

I always used to click on Graphic options -> Tray icon -> Disable and it always work.

Now after the update it's not working! Disable is chosen, but the tray always appears.

I'm using Windows 8.1 64-bit on a multiple user machine.

Problem on both users desktops.

PLEASE HELP!

Re: Intel HD Graphics Control Panel tray icon always visible at startup

SMeen1 — Sun, 27 Apr 2014 18:36:14 GMT

Another strange issue in this latest driver 3496 is that context menu isn't only applied in desktop, but also inside windows explorer!!!

When I right-click anywhere inside a folder I can see Intel Graphics options!!!

I've never seen this in the other driver, nor the first tray icon issue!

I want to revert back to the old driver, but YouTube is horrible with the old driver...

PLEASE HELP!!!

Re: Intel HD Graphics Control Panel tray icon always visible at startup

SMeen1 — Tue, 29 Apr 2014 05:40:32 GMT

Hello again..

This is really getting me mad!

I was able to replicate same issue on my PC at work.

It has Windows 8.1 64-bit, single user. It's 3rd gen i-7, while PC at home is 4th gen i-7.

What I did is just download the driver from the link (64-bit: Driver Download http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714 here) and install it.

It asked for a reboot, I did. After rebooting the tray icon is visible while the option Disable is chosen in context menu!!

I reboot again, still the same..

Please help

Re: Intel HD Graphics Control Panel tray icon always visible at startup

DMerl1 — Tue, 29 Apr 2014 06:59:31 GMT

I can confirm that what Kevin suggested did not work for me either. I'm also running Windows 8.1 64-bit on an i3-3217U and have the latest graphics drivers installed (10.18.10.3496). Looks like a bug, I hope it'll be fixed with the next version.

Re: Intel HD Graphics Control Panel tray icon always visible at startup

ROBERT_U_Intel — Tue, 29 Apr 2014 14:29:40 GMT

@ Shinawatraa, could you please post a screen shot of your desktop with the tray icon?

Re: Intel HD Graphics Control Panel tray icon always visible at startup

SMeen1 — Tue, 29 Apr 2014 19:01:05 GMT

Here you go..

Screenshot # 1: http://oi58.tinypic.com/1128v9t.jpg http://oi58.tinypic.com/1128v9t.jpg

Desktop with tray icon.

Screenshot # 2: http://oi62.tinypic.com/2e2dtsm.jpg http://oi62.tinypic.com/2e2dtsm.jpg

Tray icon right-clicked.

Screenshot # 3: http://oi60.tinypic.com/2rw9ilz.jpg http://oi60.tinypic.com/2rw9ilz.jpg

Desktop context menu showing Disable tray icon option chosen.

Screenshot # 4: http://oi57.tinypic.com/2w2r81v.jpg http://oi57.tinypic.com/2w2r81v.jpg

If I go to control panel and click on Options and Support tray icon automatically disappears.

Screenshot # 5: http://oi57.tinypic.com/10r90cg.jpg http://oi57.tinypic.com/10r90cg.jpg

Right click on Local Disk showing graphics options in context menu.

Screenshot # 6: http://oi62.tinypic.com/p2jhg.jpg http://oi62.tinypic.com/p2jhg.jpg

Right click inside any local drive shows graphics options in context menu.

Re: Intel HD Graphics Control Panel tray icon always visible at startup

ROBERT_U_Intel — Tue, 29 Apr 2014 19:14:33 GMT

Thanks for the pictures, that helps a lot. We are investigating the issue.

Re: Intel HD Graphics Control Panel tray icon always visible at startup

ROBERT_U_Intel — Tue, 29 Apr 2014 21:44:17 GMT

@ Shinawatraa, The Tray Icon persistence issue will be resolved in the next driver release, however I do not have an ETA of the release date yet.

The Windows Explorer context menu issue is under investigation.

Thanks

Robert

Re: Intel HD Graphics Control Panel tray icon always visible at startup

SMeen1 — Wed, 30 Apr 2014 04:42:13 GMT

Will be waiting..

Thanks for your efforts guys, really appreciated.

Re: Intel HD Graphics Control Panel tray icon always visible at startup

JRich17 — Fri, 02 May 2014 13:59:37 GMT

I have also been experiencing this issue, does this mean nothing can be done until an update is released?

Re: Intel HD Graphics Control Panel tray icon always visible at startup

amill21 — Sun, 04 May 2014 05:01:24 GMT

I have met the same issue making me so annoying.

Even more serious is that in every time of boot there is always a error window showing on the desktop belong with "Intel HD Graphics Control Panel Tray" is "Enabled".

Once I disabled the setting, next time I boot into desktop it would not appear this error and tray icon, but the option of "show tray icon" would be ticked again.

I had tried to fox my windows and to disable all of other setup apps but it did not solve this problem.

Re: Intel HD Graphics Control Panel tray icon always visible at startup

Kevin_M_Intel — Tue, 06 May 2014 18:42:13 GMT

Thanks for the information. Check Answer 9.

Re: Intel HD Graphics Control Panel tray icon always visible at startup

PVita1 — Fri, 23 May 2014 15:56:02 GMT

Hi - can we please have an update on this fix? Windows 8.1 64 bit on Lenovo X1 Carbon v.2 - Intel graphics icon persists, despite disabling in adapter settings. Returns after each cold start.

Thanks.

Paul

Re: Intel HD Graphics Control Panel tray icon always visible at startup

Kevin_M_Intel — Mon, 26 May 2014 16:39:42 GMT

pvdublo7,

As mentioned on response # 9, this issue will be resolved in a future driver but there is not ETA of the release date yet.

Re: Intel HD Graphics Control Panel tray icon always visible at startup

DLEPI1 — Wed, 04 Jun 2014 17:08:18 GMT

Hello all,

I had a similar issue on my HP EliteBook 9470m (Windows 8.1 Enterprise) and I admit it was very annoying. I recently downloaded the latest version of the driver for my Graphic card: Intel Iris and Graphic driver for Windows 7 / 8 / 8.1 version 15.33.22.64.3621 released on 21th May 2014.

Now it works like a charm.

I hope this will help you

Re: Intel HD Graphics Control Panel tray icon always visible at startup

Kevin_M_Intel — Thu, 05 Jun 2014 15:47:13 GMT

It is good to know it is working now.

Kevin M

Re: Intel HD Graphics Control Panel tray icon always visible at startup

SMeen1 — Fri, 06 Jun 2014 10:36:00 GMT

Hello,

Tray Icon persistence issue has been resolved in latest driver 3621.

But the Windows Explorer context menu issue still unresolved!!!

Any idea?

Re: Intel HD Graphics Control Panel tray icon always visible at startup

SOWMYA_N_Intel — Mon, 18 Aug 2014 06:26:42 GMT

Hi,

Issue: Intel HD Graphics control panel tray icon is always visible when I restart my laptop, despite having selected "Disable" tray icon from the preferences section

in the control panel

- This issue is fixed. Please use any latest drivers and the issue must not be seen.

Issue 2 : context menu isn't only applied in desktop, but also inside windows explorer!!! When I right-click anywhere inside a folder I can see Intel Graphics options!!!

- This issue is fixed. Please use any latest drivers and the issue must not be seen.

Let us know if you still have any concerns