topic Re: Constant crashes: Dell XPS 14, Intel HD Graphics 4000, Driver Version 9.17.10.2932 in Graphics

Constant crashes: Dell XPS 14, Intel HD Graphics 4000, Driver Version 9.17.10.2932

DCheu2 — Thu, 17 Jan 2013 05:04:00 GMT

Hello,

Yesterday I made the mistake of updating my Windows 7 Dell XPS 14 with Intel HD Graphics 4000 and NVIDIA GeForce GT 630M to the Intel 9.17.10.2932 driver. I was hoping this would solve some periodic DWM crashes and Chrome hangs.

Since then, it has been non-stop crashes. Chrome behaves erratically. Every time my laptop's screen saver kicks on, the driver crashes, leaving my machine in the dark.

I'm not making this up! Just look at the reliability report here:

This is crazy bad!

Any advice? What should I do?

Re: Constant crashes: Dell XPS 14, Intel HD Graphics 4000, Driver Version 9.17.10.2932

Marcos_U_Intel — Thu, 17 Jan 2013 22:25:27 GMT

Hello,

The problem of your non-stop crashes is indeed the Intel graphics driver that you downloaded from our Intel website since our Intel generic graphics drivers from the Intel website do not support using both Intel HD Graphics 4000 and NVIDIA GeForce GT 630M.

I recommend you contact DELL since the drivers supplied by the laptop computer manufacturer must be used. You can contact them at the following URL:

http://www.intel.com/support/oems.htm http://www.intel.com/support/oems.htm

For more information regarding switchable graphics go here:

http://www.intel.com/support/graphics/sb/CS-031103.htm http://www.intel.com/support/graphics/sb/CS-031103.htm

Regards,

Michael

Re: Constant crashes: Dell XPS 14, Intel HD Graphics 4000, Driver Version 9.17.10.2932

DCheu2 — Thu, 17 Jan 2013 22:59:22 GMT

Thank you.

Can I suggest that your driver update recommendation tool detect situations like this and not offer to update the driver?

Re: Constant crashes: Dell XPS 14, Intel HD Graphics 4000, Driver Version 9.17.10.2932

Marcos_U_Intel — Wed, 23 Jan 2013 23:02:19 GMT

Hello,

You sure can make the recommendation, and I will be more than glad to forward your feedback to our software support and website group. We cannot provide an estimated time for this to happen, but your feedback for sure is important and will be forwarded to higher levels of support.

Thank you one more time for your interest in our products and how to improve their range of features.

Regards,

Michael

Re: Constant crashes: Dell XPS 14, Intel HD Graphics 4000, Driver Version 9.17.10.2932

DCheu2 — Thu, 24 Jan 2013 08:56:23 GMT

Michael,

I had my IT department reimage my machine. And then I went through Windows Update to install all the latest patches. Guess what it installed: THIS SAME DRIVER.

Could you please pull this driver from Windows Update?

Re: Constant crashes: Dell XPS 14, Intel HD Graphics 4000, Driver Version 9.17.10.2932

Marcos_U_Intel — Fri, 25 Jan 2013 21:52:56 GMT

Hello,

I will make the recommendation and forward your feedback to our software support and website group so they can pull it out.

Thanks for your feedback.

Regards,

Michael