Acer C720 Graphics Drivers ( Intel HD )

CSmit23 — Sun, 20 Apr 2014 18:30:34 GMT

Hi,

I have been trying to get Windows 8.1 working on my Acer C720 laptop (chromebook) as have many others, we have been able to get it mostly working aside from video acceleration, which when the Intel graphics drivers are installed results in the screen appearing blank, if a monitor is plugged into the HDMI port there are strange lines across both or one of the screens which react to mouse movement etc.

I was wondering if this could be some kind of problem with the drivers for the 2955u and if so any help getting correct drivers for it would be greatly appreciated, I will try and post a picture at some point. I realise this is not the norm, but users who want to run windows have nowhere else to go as a licence agreement between acer and Google prevents them from giving us Windows drivers themselves. Although strangely the Linux drivers work fine on this device :Sproblem

Regards

Re: Acer C720 Graphics Drivers ( Intel HD )

Kevin_M_Intel — Mon, 21 Apr 2014 15:58:26 GMT

Hello ABagOfPotato,

Let me help you with this.

There is some information I would like to verify first to provide the correct drivers or steps so can you please post your dxdiag report here?

How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Copy/Paste here.

Re: Acer C720 Graphics Drivers ( Intel HD )

CSmit23 — Wed, 23 Apr 2014 06:21:15 GMT

Hi thanks for the quick response, here is the information requested, at the moment I have to close the laptop so that it disables the internal screen and then the HDMI port works but it seems to no longer detect the other screen afterwards,

Chris

------------------

System Information

------------------

Time of this report: 4/23/2014, 07:15:32

Machine name: CHROMEBOOK-W8

Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.130913-2141)

Language: English (Regional Setting: English)

System Manufacturer: Acer

System Model: Peppy

BIOS: Default System BIOS

Processor: Intel(R) Celeron(R) 2955U @ 1.40GHz (2 CPUs), ~1.4GHz

Memory: 1988MB RAM

Available OS Memory: 1988MB RAM

Page File: 1826MB used, 2274MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9600.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0A06&SUBSYS_0A111025&REV_09

Display Memory: 994 MB

Dedicated Memory: 0 MB

Shared Memory: 994 MB

Current Mode: 1366 x 768 (32 bit) (59Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: HP 22xi

Monitor Id: HWP302F

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HDMI

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3496 (English)

Driver Version: 10.18.10.3496

DDI Version: 11.1

Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: Thread

Miracast: Not Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 3/7/2014 09:21:58, 26168168 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4946-11CF-3D7E-1B2AB4C2C735}

Vendor ID: 0x8086

Device ID: 0x0A06

SubSys ID: 0x0A111025

Revision ID: 0x0009

Driver Strong Name: oem7.inf:5f63e534ee3f8aaa:iHSWM_w81:10.18.10.3496:pci\ven_8086&dev_0a06

Rank Of Driver: 00DA2001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB Vi...

Re: Acer C720 Graphics Drivers ( Intel HD )

Kevin_M_Intel — Thu, 24 Apr 2014 16:27:06 GMT

HI ABagOfPotato,

Thanks for the information.

Here we have a special situation. The laptop you have supports the Chrome Operating System. This means that you can try loading a different Operating System but the internal components on the unit have been designed to work with the original Operating System therefore at this point, the best option is to contact the Computer Manufacture and confirm with them if Win 8.1 can be used with the system and if so, they should be able to provide the drivers for the computer.

Our drivers are generic drivers designed for branded computers so there is always a chance that it may not work properly or at all with OEM systems.

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Acer C720 Graphics Drivers ( Intel HD )

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Re: Acer C720 Graphics Drivers ( Intel HD )

Re: Acer C720 Graphics Drivers ( Intel HD )