topic Re: With HD530 (Skylake) no shadow under mouse pointer in Graphics

With HD530 (Skylake) no shadow under mouse pointer

MLipo — Sun, 13 Mar 2016 11:52:03 GMT

Hello to all,

I have an interesting problem which is pretty annoying. My system is with i5 Skylake with HD530 and W10.

IntelHD Graphics prefs has a setting for spectrum range, I had to select full spectrum range, and then the shadows appear until the next system restart.

Does anybody know how to turn on shadow below mouse pointer permanently?

Also in Photoshop my pointer looks weird, everything with the pointer is weird. I think my question should be addressed to Intel: Can you make the driver work 100%? A shadow is really the last thing I would be expecting to be an issue. Customers are paying quite big money for Intel products, so we expect quality products and services.

Thank you for any help.

Re: With HD530 (Skylake) no shadow under mouse pointer

IUman — Tue, 15 Mar 2016 19:03:14 GMT

Hello MilanLipowski ,

Thank you for joining the Intel communities.

You can enable Windows Mouse Pointer Shadow feature following the steps at the following link:

http://www.thewindowsclub.com/enable-disable-mouse-pointer-shadow-windows http://www.thewindowsclub.com/enable-disable-mouse-pointer-shadow-windows

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Best wishes,

Ivan

Re: With HD530 (Skylake) no shadow under mouse pointer

MLipo — Sat, 19 Mar 2016 16:35:31 GMT

I am quite experienced user so I know here to turn on/off shadow. This steps doesn't work. But thank you anyway.

Best wishes,

Milan

Re: With HD530 (Skylake) no shadow under mouse pointer

IUman — Mon, 21 Mar 2016 16:00:18 GMT

I'm sorry if my suggestion did not work for you, try updating Windows if not we will need to wait for an update to solve the problem.

Regards,

Ivan

Re: With HD530 (Skylake) no shadow under mouse pointer

MVuzh — Fri, 03 Jun 2016 16:32:58 GMT

I have (almost) the same question - my issue is with the Intel HD 520 (Skylake), not the 530, but it's definitely the same.

I cannot really enable the mouse shadow at all - not from any of the usual places in the Control Panel. It only says shadow is enabled, but it isn't. Additionally, whenever the busy cursor appears (the animated blue circle), its edges are jagged - as if there is no antialiasing whatsoever. The funny thing is that if I decide to take a screenshot, the circle in the screenshot IS antialiased (see below).

Screenshot 1: Taken with Lightshot - http://prntscr.com/bbxfoc http://prntscr.com/bbxfoc - as you see, in the screenshot it appears antialiased.

Screenshot 2: Taken with my phone camera - http://prntscr.com/bbxfq7 http://prntscr.com/bbxfq7 - as you see, the cursor is actually jagged.

Btw, I tried to see whether the shadow appears in the screenshot too, like the antialiasing. Alas, it does not.

System: Lenovo ThinkPad Yoga 460, i7 6500U, Intel HD 520, Full HD touch & pen enabled, 8GB RAM, 2xSSD, Windows 10 Pro (64)

Re: With HD530 (Skylake) no shadow under mouse pointer

IUman — Mon, 06 Jun 2016 19:58:43 GMT

I was trying this configuration to see if I get the same problem with this driver version but I do not get this problem.

Do you have Windows up to date with all the updates available even the optional ones?

Re: With HD530 (Skylake) no shadow under mouse pointer

MVuzh — Mon, 06 Jun 2016 20:44:43 GMT

Absolutely, everything up to date.

Re: With HD530 (Skylake) no shadow under mouse pointer

JP14 — Sun, 19 Jun 2016 22:45:43 GMT

I'm having the exact same issue.I have an i7-6700HQ with HD 530 graphics and Windows 10 Pro (64-bit). The default system mouse pointer has no drop shadow and the icons look jagged, even though I have drop shadows explicitly enabled for the mouse pointers.

A driver update via device manager didn't help.

Re: With HD530 (Skylake) no shadow under mouse pointer

IUman — Mon, 20 Jun 2016 14:56:51 GMT

Please try the latest driver that we have released, you can download it here:

https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355 Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

Before installing the driver, I suggest uninstalling the old driver first; please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver

Once the driver is uninstalled go ahead and install the latest driver following manual procedure, you can see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 & Windows 8* or Windows 8.1*

I hope this can help

Best wishes,

Ivan

Re: With HD530 (Skylake) no shadow under mouse pointer

MVuzh — Mon, 20 Jun 2016 15:39:05 GMT

It worked - not exactly as expected, but it did.

Details:

I uninstalled the driver and the files, then I tried installing the file from the link above. It didn't work (I guess it was for 530, I got the 520), so I rebooted, went into Device Manager, found the Display Adapter in the listing, right clicked and selected "Update Driver Software". It downloaded the driver, installed it, and I rebooted - just in case. Voila - cursor shadow's available, and cursor no longer lacks anti-aliasing.

Re: With HD530 (Skylake) no shadow under mouse pointer

JP14 — Tue, 21 Jun 2016 02:58:34 GMT

This worked for me! Thanks Ivan

Re: With HD530 (Skylake) no shadow under mouse pointer

IUman — Tue, 21 Jun 2016 15:08:55 GMT

Hi all,

I'm glad that your issue has been resolved and I appreciate you have taken your to let me know.

Best wishes,

Ivan

Re: With HD530 (Skylake) no shadow under mouse pointer

JP14 — Fri, 24 Jun 2016 01:36:04 GMT

Ivan - actually, the issue has returned for me. This is the closest I can get to remembering reproduction steps for how the issue returned:

I uninstalled/reinstalled the HD 530 drivers on my Windows 10 64-bit laptop when it was not plugged into any external monitors or devices. The issue was fixed after I did this. The default resolution for my laptop's screen is 3200x1800
I put my laptop into Hibernation.
Today, before powering on my laptop, I plugged in the power adapter, an HDMI cable for an external monitor with a resolution of 1920x1080, a USB keyboard, a USB mouse, and a USB to Lightning cable with an iPhone 6 Plus connected to it.
I then powered on my laptop, waking it from Hibernation
My pointer icons are now jagged again. I tried restarting my computer and they're still jagged.

Re: With HD530 (Skylake) no shadow under mouse pointer

IUman — Fri, 24 Jun 2016 13:42:51 GMT

I'm sorry that the issue still persists; at this point we will need to wait for a new driver to be release or contact your computer manufacturer to see if they have a different driver that you can install in your system.

Regards,

Ivan

Re: With HD530 (Skylake) no shadow under mouse pointer

MBorz — Mon, 04 Jul 2016 02:20:50 GMT

I could confirm this mouse pointer issues. I use the Integrated hd 530 connected with HDMI, and there are the same bugs.

Before this i used the intel hd 4600, and there are no issues like this.

I tried all graphic drivers, and installed Windows 8.1 new with all updates. But nothing changes. There must be a bug in the driver in combination with the intel hd 530 graphics (core i7 6700k), that causes the terrible look of the mouse pointer. Changing the Settings in the Mouse Pointer Menu didn't help.

With a Geforce GTX 960 and HDMI all is great, and the Intel HD 4600,too.

Re: With HD530 (Skylake) no shadow under mouse pointer

ALipi — Mon, 04 Jul 2016 08:56:08 GMT

Have same issue on HD 530, installed latest beta drivers 4474.

Mouse pointers looks ugly

Re: With HD530 (Skylake) no shadow under mouse pointer

IUman — Tue, 05 Jul 2016 16:49:11 GMT

Hi all,

I have tried this several times and I have not been able to replicate this issue, I install the Beta 4474 and no issues either.

At this point, I suggest you to get in contact with your system manufacturer to see if they can replicate this issue with the hardware you are using, from our side we will need to wait for a new driver that hopefully will help solving more issues.

Best wishes,

Ivan

Re: With HD530 (Skylake) no shadow under mouse pointer

MBorz — Tue, 05 Jul 2016 17:14:31 GMT

But it must be an Driver Issue. I tested several settings, and i found that if i change the Quantity Settings from "Standard" to "Complete" Area, that mouse issues are solved for short time. Look at my Settings in the Graphics Driver. I use German Language, but i think it's not impossible to find this settings. Change it to "Complete" (like Marker) and than the Mouse Issues are over for a short time, or until the next Reboot .

This could only be an Intel Driver Bug.

Re: With HD530 (Skylake) no shadow under mouse pointer

SGapu — Wed, 06 Jul 2016 00:32:47 GMT

With Microsoft Windows Graphics Driver there are no problems, the shadow and anti-aliasing are there and working, so it's clearly an Intel bug. You must fix this bug as soon as possible instead of making excuses. As we said, you have to use HDMI cable.

Re: With HD530 (Skylake) no shadow under mouse pointer

IUman — Wed, 06 Jul 2016 13:48:42 GMT

Please refer to this post /thread/103749 https://communities.intel.com/thread/103749

It has been filed internally under case number 01154666. Please keep in mind that this has not been reproduced in our labs, and since it is mainly an aesthetic bug we won't have a fix anytime soon.

Regards,

Ivan