topic Re: Updating Graphics 4600 Windows 10 in Graphics

Updating Graphics 4600 Windows 10

AAxel — Mon, 02 May 2016 23:02:36 GMT

Hi everyone,

I'm hoping I can find some answers here. I have an HP Omen which has the i7-4710HQ processor. Every now and then, the graphics display driver will crash with Windows explicitly advising me that the driver is for Windows. I also occasionally experience weird intermittent hangs. Well, I decided to do some research and see if the drivers needed updating - as per HP's website, there is no Windows 10 update from them to offer. However, support on the Intel Website says a different story. However, when I try to update the graphics driver using the new driver provided by Intel, I experience an error that essentially explains that since HP has customized the driver before, the installer is unable to install itself on top; even simply uninstalling the driver and trying to install the new one produces an error.

Has anyone else experienced the weird issues with crashes/hangs on a computer upgraded from Windows 8? How were they able to remedy this? Thanks for your help in advance.

Re: Updating Graphics 4600 Windows 10

idata — Tue, 03 May 2016 18:31:17 GMT

Hello, AxelRoldos:

Have you tested with the manual installation of the driver?

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html

OEMs are entitled to block the installation of third party drivers into their systems, since apparently Windows 10* is not supported on your product, you can contact them (if the previous recommendation doesn't work) and request another installation method that can allow you to test our generic drivers.

Generic drivers available as of now: https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?v=t https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?v=t

I look forward to your outcome with this.

Regards,

Esteban C

Re: Updating Graphics 4600 Windows 10

idata — Thu, 12 May 2016 22:17:10 GMT

Hello, AxelRoldos:

Thought I would just check in and find out if you were able to resolve this problem with the recommendation given.

I look forward to hearing from you.

Regards,

Esteban C